ComplaintsforMCG Tactical
Survival Supplies
Additional Complaint Information
Customer Complaint:
Due to the volume of complaints filed against this business, BBB only publishes the details for 50% of the total complaints filed.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/15/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a tactical knife from this company and they added in a charge for a $39 a month subscription to an organization without my knowledge or consent. This subscription charge was listed nowhere on my receipt, nor have I been sent a receipt each month with the charge. They claim that I agreed when I made the purchase, however all I authorized was the one time purchase of the knife. I spoke to a customer service representative this morning and she is refunding me two months worth of the subscription I never signed up for, but refuses to refund the other three payments that they have taken out of my account without my consent.Business response
05/23/2022
Business Response /* (1000, 5, 2022/04/22) */ *******, We are sorry to hear that you had a bad experience with us. We strive to offer the best customer experience and unfortunately we fell short. I did review your account and we have provided all refunds possible to you. Please allow 3-5 business days for this to reflect your statement. We hope this has resolved your inquiry today. Please accept our sincerest apology for any trouble or inconvenience we may have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future. Customer Care Team, 800-370-8660Initial Complaint
01/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company sends out "deals" for survival supplies, then enrolls you in a catalo for $39.95/month without the customers knowledge....i guess they bury it somewhere in the fine print. They do not answer the phone or website requests. This seems like something that should not be allowed...it is definately a scam. I have never received a catalog from this company...nor can I even find an email from them with an online catalogBusiness response
02/24/2022
Business Response /* (1000, 5, 2022/02/02) */ ****, Thank you for your inquiry. We have researched your account and see that when you originally ordered Red Dot's the offer you selected included the NSRA Newsletter. As outlined in the checkout page, unless the trial is canceled it will re-bill at full price. We know that oftentimes this trial can be overlooked so as a courtesy we have refunded all charges back to you and subscription has been canceled. Please allow 3-5 business days for this to reflect your statement. Please accept our sincerest apology for any trouble or inconvenience we may have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future. Customer Care Team, XXX-XXX-XXXXInitial Complaint
01/20/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchased 3 bags online that I could give as gifts. Bags were expensive, but thought I was doing a good thing for friends and for the business selling the bags. Some how on ordering I got signed up for a newsletter at $39.97/month when I purchased the bags. ABSOLUTE CROCK - I thought this was made illegal long ago. I never asked for, never received, and had no notice of this very expensive newsletter and only found out about it at the end of the year when doing my taxes. After complaining to the company they were willing to refund 2 months, then agreed to refunding 5 months of the bogus subscription. Leaving 4 months where I unwittingly and unwillingly paid for this phantom publication. I know the meaning behind "Buyer Beware", and the customer service agent reiterated that I need to read the fine print when ordering, but I never ordered this - I just ordered the bags. Absolute fraud and misrepresentation evident here and they should be out of business for taking advantage of customers in this way.Business response
02/22/2022
Business Response /* (1000, 5, 2022/01/24) */ *****, Thank you for your inquiry. We have researched your account and see that when you originally ordered SpecOps Range bag, the offer you selected included the NSRA Newsletter. As outlined in the checkout page, unless the trial is canceled it will re-bill at full price. We know that oftentimes this trial can be overlooked so as a courtesy we have refunded all charges back to you and subscription has been canceled. Please allow 3-5 business days for this to reflect your statement. Please accept our sincerest apology for any trouble or inconvenience we may have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future. Customer Care Team, XXX-XXX-XXXXInitial Complaint
01/03/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I have been charged $39.97 since March on my credit card. I just noticed this and left a voice mail with no response. I did not authorize this charge from them. If this remains unresolved with them, I intend to file larceny charges against them with a banking instrument. Total charges equal $399.70Business response
02/18/2022
Business Response /* (1000, 5, 2022/01/14) */ ****, We are sorry to hear that you had a bad experience with us. We strive to offer the best customer experience and unfortunately we fell short. I did review your account and we have provided all refunds possible to you. Please allow 3-5 business days for this to reflect your statement. We hope this has resolved your inquiry today. Please accept our sincerest apology for any trouble or inconvenience we may have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future. Customer Care Team, ************Initial Complaint
12/10/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Ordered something online thru a company called My crisis gear Never received the product , and my CC was just charged 40 bucks for something i have no clue what this is for .Business response
02/07/2022
Business Response /* (1000, 5, 2021/12/13) */ ******, Thank you for taking the time to communicate to us why our company did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future. Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future. Thank you, 800-370-8660Initial Complaint
11/30/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
In April of 2012 my husband and I purchased two lasers from My Crisis Gear. Unknown to us that at this time My Crisis Gear began charging our credit card monthly charges of $39.97 for a news letter that we did not want nor did we consent to receive. The charges were made the following months, May, June, July, August, September, October and November.Business response
02/03/2022
Business Response /* (1000, 5, 2021/12/08) */ Hello ******, Thank you for taking the time to communicate to us why we did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. I did review your account and we have provided all refunds possible to you. Please allow 3-5 business days for this to reflect your statement. Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future. Thank you, ************ Consumer Response /* (2000, 7, 2021/12/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
11/23/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I purchased a rifle sight from this company on 10/30/21 for $30.99. The sight arrived in a few days, and I assumed that was the end of the matter. I was happy with my purchase. On 11/14/21, this company AGAIN charged my bank account $39.95. I've since received a magazineabout 20 pagesapparently from them. I did NOT agree to subscribe to a magazine. I sent an email and was ignored. I called, and after about 30 minutes "of waiting for our next available representative" I had to hang uphad to go to work. I'll be happy to mail their magazine back to them, but I DON'T want to subscribe to it, and I don't want them charging my account for anything else.Business response
01/31/2022
Business Response /* (1000, 5, 2021/12/07) */ *******, We are sorry to hear that you had a bad experience with us. We strive to offer the best customer experience and we fell short. I did review your account and we have provided all refunds possible to you and the subscription has been canceled. Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. We hope this has resolved your inquiry today. Customer Care Team XXX-XXX-XXXX Consumer Response /* (2000, 7, 2021/12/08) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
11/06/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
October 5th,2021 ordered a Tanto style knife free of charged was instantly charged $17.27 for shipping/handling off of my credit card, have heard not one word from company and have emailed them numerous timesBusiness response
01/14/2022
Business Response /* (1000, 5, 2021/11/16) */ ******* , Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future. Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future. Thank you ************Initial Complaint
10/15/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Purchased product from mycrisisgear.com, around April 2021, I think. Received product and was satisfied with the purchase. My card charges on May 15 had a new charge of $39.97 payable to My Crisis Gear. I did not buy anything else, but waited to see if anything was delivered. Nothing was. June statement showed another charge on 6/14 for $ 39.97 to the same vendor. I found their number and called to resolve. I was told that since I did not check the box on the order form to "opt out", I would become a member, receive their magazine and be billed $39.97 a month for it. (don't remember that). I asked for membership to be cancelled and was told it would be immediately cancelled.. Since then I have received charges of $39.97 a month for July 14, August 13 and September 12. Two more calls to them and I am again being told that membership has been cancelled, but no funds would be returned. I am now into this "SCAM" company for $199.85. Hopping for assistance from BBB. Thank you, *** ******Business response
12/08/2021
Business Response /* (1000, 5, 2021/10/21) */ ***, Thank you for taking the time to notify us of your unsatisfactory experience with our company. We are taking every action possible to make sure that this problem is rectified and we are able to provide the best solution possible to your inconveniences. We have researched your account and showing that when you originally order the tactical item, there was a free trial for the NSRA Newsletter. We know that sometimes this trial is overlooked by customers due to the great price on the Tactical items. However as outlined in the checkout page, unless the trial is canceled it will re-bill at full price. As a courtesy we have refunded all charges back to you and subscription has been canceled. Please allow 3-5 business days for this to reflect your statement. Please accept our sincerest apology for any trouble this may have caused you. We highly appreciate your feedback, as it will assist us in becoming better at what we do. We hope for the opportunity to serve you again in the future, and we thank you for your continued support. Thank you, 800-370-8660 Consumer Response /* (2000, 7, 2021/10/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I feel this response is fair due to nature of my complaint. Thank you to Ultimate Survival Strategies for your understanding in this matter.Initial Complaint
10/09/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I ordered a gun sling and they charged my account $32.90 ! I called and they said it was out of stock and sent me an email from some guys name not the company name, but there was no confirmation or order number!Business response
12/07/2021
Business Response /* (1000, 5, 2021/10/13) */ *****, Thank you for taking the time to communicate to us why our Product/Service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. We are currently out of stock on the Rifle Sling and should be getting a shipment of them in soon. There has been a higher demand in that item then we expected. If you would like a full refund we are happy to get that for you or you are more then welcome to wait for us to get them back in stock. We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future. Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. Thank you, 800-370-8660
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
116 total complaints in the last 3 years.
45 complaints closed in the last 12 months.