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Business Profile

Travel Agency

Xstream Travel Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Agency.

Complaints

This profile includes complaints for Xstream Travel Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Xstream Travel Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/18/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We booked a cruise with Xstream Travel (*****************************) May 2023 our first payment of 300. was May 9, 2023. My mother in law paid our deposit. We had until June 26, 2023 to cancel for a refund. I contacted Opal June 22, 2023 by text that I still have and canceled. Opal response was you would only get 200. back out your three hundred for a deposit (my mother in law paid). November 2023 I ask her about a refund she said there is no refund because we did pay one. The cruise line states she didn't cancel until August 14, 2023 a month later and that's the reason for the lost refund. She wasn't honest about pur money.

      Business Response

      Date: 02/02/2024

      Xstream Travel is a Travel Agent host company.  ********** the marketing websites, commission Tracking system and allow agents to use our buying power to get their clients better pricing. All of our Travel Agents (over *****) are independent contractors and work direct with the travel suppliers and their clients.  We do not handle any of the money for trips.  The independent Agents handle all deposits and payments direct with the travel suppliers.  The agents pay Xstream Travel a monthly fee for the tools ********** for their online sites and marketing.  Xstream Travel will reach out to this agent if she is still using our marketing tools and ask her to follow up with her client but we cannot make her give a refund.  That is between the Agent and their client.

    Xstream Travel Inc. is NOT a BBB Accredited Business.

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