Complaints

• Initial Complaint

  03/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved into an apartment, located at **** West Interstate 40, Apartment ****, Amarillo, Texas 79106, on December 30, 2022. From the moment I began using the appliances, etc., I started discovering that there were more and more things that were broken, etc.; and when I would speak to the office staff members, Abby and Carina, about it, one of them would tell me that she would do a work order to fix it. The items were fixed at some point, but the management has not agreed to give me any kind of compensation, for example, credit towards my rent, for the MAJOR inconveniences; and I have asked for that. However, the management will not give me a response to my request. I have been told, by Carina, that it is up to Jennifer, the Office Manager, to make that decision, but she is NEVER available when I ask for her; and she does not return my calls. Moreover, I should not have been inconvenienced in the first place. Those things should have been fixed before I moved in; and Abby told me that the apartment was ready to rent. However, if there were several things wrong with the apartment, including it having appliances that were not working properly, IT WAS NOT READY TO RENT! Therefore, in hopes of solving my problem of not being compensated for the HUGE inconveniences, I am requesting a partial refund of 40% on my rent of $40.00, for December 2022, for December 30th and 31st, with a full month's rent being $620.00. $620.00/31 days in December = $20.00 a day. Rent for December 30th and 31st is $40.00. 40% of $40.00 is $16.00 ($40.00 X 0.40 = $16.00). Moreover, for those problems continuing through January 15th, I am also asking for 40% off of January 2023 rent, from January 1 through January 15th, for a total of $120.00 ($620.00/31 days in January = $20.00 a day; $20.00 a day X 15 days = $300.00; 40% of $300.00 = $120.00 ($300.00 X 0.40 = $120.00)). Thus, I am requesting a total of $136.00 ($16.00 + $120.00), as a credit towards my rent.

  Business response

  03/23/2023

  ****** ******** returned her inventory and condition form on January 2, 2023 to the office and requested to set an appointment to address some service requests. The lease states that we are not obligated to make appointments, however, we did accommodate Ms. ******** and per her request scheduled the appointment for January 6, 2023.  Maintenance technicians attempted to make the repairs on January 6, 2023 and Ms. ******** refused entry and then called the office to cancel the requests because she didn’t want people in the unit. On February 15, 2023 Ms. ******** requested to have her service request to be reopened and requested that we send her a notice a day prior to let her know when the service requests will be completed.  On February 20, 2023 a notice was clipped to Ms. ********’ door stating that maintenance techs would go to her apartment on February 21, 2023 between 9:00am-10:00am to complete the service requests.  On February 21, 2023 new window blinds and a new refrigerator were installed in Ms. ********* unit.

  River Falls acted with customary diligence to make repairs and to meet Ms. ********’ requests with regard to scheduling appointments to enter her apartment when she was at home and wear masks.  The lease between River Falls and Ms. ********* states that “Your Rent will not abate in whole or in part”.  At this time, River Falls is declining Ms. ********’ request for a refund.

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