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Business Profile

Athletic Apparel

Nearfall LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Athletic Apparel.

Complaints

This profile includes complaints for Nearfall LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Nearfall LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 10, 2023, I paid the business $104 for three different articles of clothing. After approximately one month, two of the three items of clothing were delivered. We were told the other item would come in shortly. It never came. The coaches of our Childs' team were unsuccessful in getting a refund from this vendor. I sent the business an email and received no communication back. On 04/02/2023, I filed a dispute with my credit card company and advised the business I did so. The owner, Matt, then responded to my email and said, "if you pull the dispute, I will refund your money." To which I replied, "If you refund my purchases, I will pull the dispute." I then was sent an email with a screen shot of what looked like a refund. I went to my credit card and seen there was a refund pending. I then pulled the dispute with my cc company and advised the owner I did so. The next day, I logged into my cc and see the refund had been cancelled. I tried to initiate a new dispute and because I already did a dispute, I cannot do another one on the same transaction. Fraud! I have all of the emails and communications documenting this.

    • Initial Complaint

      Date:01/26/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on Nov. 18, 2023 for three products. The products included screen printed hoodie, sub fight shorts, and sub multi-pocket backpack. The items totaled 137.00. My order was # *********. I contacted the company in December to which they responded it takes 4-6 weeks for orders to arrive. I have tried to message and call the company after the 6 week period and have received no response.

    Nearfall LLC is NOT a BBB Accredited Business.

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