Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother and father are in their late 80's and both are ill. Last year their car was hit by another driver. It was allegedly minor damage. The driver is **** ******** insured by: ********* Home & Marine Insurance Co. P.O. Box 650293, Dallas, TX 75265. Claim# ******* ********** employees contacted on this matter: Michelle ************ Jessica ************** Ulanda ****** ************ Brown ************ Tyler ************** My parents car was sent for repair on January 31, 2023 to: Jimmy Fincher Body Shop 5827 Canyon Drive, Amarillo, TX 79110 806.353.3491 The body shop allegedly repaired the car but did more work than was authorized by the ********* Home & Marine Insurance Co. So now, apparently there is a conflict between the Insurance company and ******. ****** refuses to release my dad's car. My parent's are stressed out as they don't understand what is going on. ******, in negotiations with ********** on 4/7/2023, ranted, cursed, and hung up on the insurance company with no resolution. My father was told by the insurance adjuster that they would send my dad a check for his car by 4/13/2023 and to go to ****** and get his car! But my dad failed to ask what the amount would be. The initial claim to be paid was for an amount of $2510.55. ****** now wants $3462.62. As of 4/16/2023, no check has been received. And, we don't know what that amount will be. My father is too feeble to CONFRONT ****** especially considering the check may only be for the original amount of $2510.55. We do not want to get our family lawyer involved but my elderly parents are being victimized here. And, they need closure on this matter. None of this is their fault. We are wanting 2 things: 1. Have the insurance company pay ****** directly and resolve this issue since this is between them. 2. Let my parents have their car immediately!

  

  Business Response

  Date: 06/15/2023

  The insurance company was originally contacted on 3/20/2023 with a supplement.  When the vehicle was disassembled more damage was found and this is why the supplement was submitted.  Several emails and phone calls were made to the insurance company with no response.  Finally on 4/14/2023 the insurance company responded.  The insurance company sent over a payment confirmation on 4/20/2023 for the amount owed and the vehicle was delivered to the customer on 4/21/2023.  The vehicle was released without payment on good faith and only a payment confirmation. 

  Customer Answer

  Date: 06/17/2023

  I have reviewed the business’ response and accept this resolution.