Complaints

This profile includes complaints for Meineke Car Care Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Meineke Car Care Center has 4 locations, listed below.

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  Meineke Car Care Center

  3401 S Western St Amarillo, TX 79109-4437

  
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  Meineke Car Care Center

  913 S Georgia St Amarillo, TX 79102-1203

  
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  Meineke Car Care Center

  1805 South Grand Street Amarillo, TX 79103

  
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  Meineke Car Care Center

  4615 34th Street Lubbock, TX 79410

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11-16-2022 I came in due to a "service battery charging system" warning light that turned on my dash the night prior. I verbally agreed to pay for diagnostics and needed service done promptly as I was late for work. The initial diagnosis was I needed to replace the secondary battery (charging at 11.5V) in my car for x dollars. I agreed to the service offered and waited. Later I was told my main battery was a dry type, charging at 6V, and I should replace it with a wet type which costs more. I agreed to that too. When my car was pulled out of the bay the warning light stayed on. The mechanic couldn't figure out on the spot and took it back in. After taking the car back in for further evaluation I went to get something to eat as I was there for 5 hours or so. I then received a call stating I need to change my alternator because the new batteries burnt it (not sure if the exact expression) and now I needed to pay am additional $462 on top of $739 I already paid for the batteries. I asked why wasn't that diagnosed first and got an answer the alternator may have been already weak or something like that. In the initial receipt it is printed I declined diagnostics which is not true. The lady in charge signed I didn't decline this service. This was added in writing but the print is still there stating I declined diagnostics, thus voiding the warranty terms as stated on the back of the invoice. So anything I authorized them in good faith is now turned on me and has zero warranty if they do wish. For the alternator the lady said she won't charge me for the labor, rather just the $462 for the cheapest she could find). I was given a verbal warranty it's all good for a year. No certificates nor serial numbers were detailed anywhere on a receipt or copy - I was told this only happens at a dealer store. Total expenses could've been my alternator $462 plus labor only. I ended up paying $1202. For this incompetence/unprofessional behavior I request to be refunded.

  Business Response

  Date: 12/15/2022

  Mr. **********’s car came in with a service battery warning/charging light on.  After diagnosing it, it was determined that the auxiliary battery needed replaced.  After a new one was put in we retested and the main battery was showing bad and replace, which we did.  Mr. ********** started to leave the shop and the light came back on.  It was then determined that the alternator was bad.  Our manager informed the customer that we could not get a good reading on the alternator when it had bad batteries.
  When running the diagnostics on a car if the test on the battery comes in as bad, it will give a false reading on the alternator.  We did not want to also sell the customer an alternator if it wasn’t needed. Because we had already taken an excessive amount of his time, we did not charge labor for the installation of the alternator after it was determined that it was necessary.
  I apologize for the time it took in diagnosing and repairing Mr. **********’s car.  It was very unprofessional on our part and I apologize.  Due to the fact that the batteries and alternator were necessary, we cannot refund the money for them.

• Initial Complaint

  Date:09/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 8th of 2022 took my car to the meineke on *** S ******* Street in Amarillo Texas. I purchased new brakes, tires, radiator and an oil change costing over $1,600. Oil change and brakes were completed that day. They had to order the radiator. I expressed my concern about the radiator, they assured me it was ok to drive a short distance, approx 03 miles. I did not drive the car again until Monday for college. At lunch, the oil light came on. I checked it & it was empty.Called the store & they told me to bring it to them immediately. Got a quart of oil & headed that way, causing me to miss my second class.The car started smoking & continued for an additional hour or so. I was 2.3 mi from their store. A nice man came out, asked if I was okay & walked me into the shop. While waiting, I needed to get new wheels before they could put the tires on.Wr got back to the store & the shop manager or shop owner said it was going to take longer than a couple of days to get the car fixed.They finally gave me a loaner vehicle. About 11 days later I had to call the store to see what was going on with my car. That's when they informed me that I needed to come up with money for a new motor costing $3,500. That is not my fault. They also handed me a receipt stating that I refused radiator service on the day that I actually prepaid almost $700 for it to be done. I asked the girl to let them know that I needed a few extra days to see what I was going to do. She failed to do so & they towed the vehicle, from my residence, without my knowledge I filed a police report thinking it was stolen. I called the store the next morning to let them know about the truck being stolen and they said they would have someone call me back. I called the police department & they informed me that the shop had the vehicle at 930am. I ended up having to call the store again at 2:30pm. That's when they told me they towed the truck. They had me take my car & didn't even replace the radiator that I paid for.

  Business Response

  Date: 10/17/2022

  Business Response /* (1000, 5, 2022/10/05) */ On July 8, 2022, we repaired the brakes, got tires and did an oil change on Ms. ****** car. The original estimate showed that a radiator was needed but it had to be ordered. At that time, we declined it off the ticket so that the first invoice could be invoiced out and paid for that day. Ms. ****** made a deposit of $700 to order the radiator. She was told that she could drive the vehicle a very short distance but it was better if she didn't because it could overheat and cause additional damage. On July 13th, the vehicle returned to have the radiator installed. When the radiator was being installed, we pulled the hoses off the radiator and found that a previous repair at another shop had been patched in an unprofessional way. We loaned Ms. ****** a vehicle while we waited for more parts to arrive to repair the bypass ***** Once we received and installed the hose parts and were able to start the vehicle with the new radiator, we found it to have blown head gaskets. The head gaskets were blown when she continued to drive it and it overheated as stated in her statement. Ms. ****** continued driving our shop truck. After days of not hearing back from her and not answering our phone calls we went to her house on July 26. The truck was parked outside but no one answered the door so we took the truck back to the shop. Ms. ****** then came to the shop to pick up her Mercury Cougar. Her $700 deposit was applied to the ticket for the installation of the radiator and necessary hoses and she paid the remainder due and drove away in her car. All repairs that Ms. Aiken paid for were satisfactorily performed, therefore a refund is not available for services rendered or having it towed. It is now up to Ms. ****** to have the head gaskets replaced or a new engine installed due to her overheating the vehicle.

• Initial Complaint

  Date:07/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Meineke was supposed to change the oil on my Toyota Highlander. They did not and left the oil cap off. My engine blew up on the Fritch Highway and ruined the vehicle. Their corporate office talked to the head mechanic that said that the oil was not changed. the manager sold the vehicle for parts and I never received ANY of the money from the sale.

  Business Response

  Date: 07/27/2022

  Business Response /* (1000, 5, 2022/07/18) */ ***** ****** had the oil changed on her vehicle on 4-23-2020. This was the first and only time that she had been in the shop. On 6-22-2020 she returned with the engine locked up. The vehicle sat in our parking lot for 8 months while we waited on ***** to decided what to do with the vehicle. She could have it repaired or come pick it up. She did not make further contact with us after 6-22-2020. Out of the blue on 2-23-2021 ****** Towing showed up and picked the vehicle up. ***** showed up at the same time and gave the driver the keys to the vehicle and that was the last we saw of the vehicle and never heard from ***** again. We are unable to offer a refund for an oil change that was done two months prior to her having any trouble with the vehicle that she in turn sold.

• Initial Complaint

  Date:05/16/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company lied about to issue with our truck and highly charged us for the easiest of a number of problems the truck was having. Please note, what they fixed had THE LEAST to help the situation. It was a quick manipulative practice to take advantage of passerby in emergency situations. I want every dime I paid back, for lying to us and NOT fixing our truck. Thank God the Mieneke in Albuquerque is honest. They located the problem in five minutes and are ready to fix it the right way. I would rather not take any money and have them pay the bill in Albuquerque.

  Business Response

  Date: 06/23/2022

  Business Response /* (1000, 5, 2022/05/24) */ **** ****** called us from a Love's Truck Stop miles away from the shop. He explained that he was loaded down and pulling a trailer and that the rear struts were blown. He had called several shops but no one could help him right away and that he was traveling to California. We told him that we could help him out and to come on in. In the meantime, we ordered the rear struts and they were delivered to the shop and waiting when he arrived. When we saw his pickup truck we found that he was not just loaded down but severely overloaded. We pulled another customer's vehicle off of a lift to accommodate his vehicle while he unhooked his trailer. We drove his overloaded truck about 50 feet to a lift where we installed the new rear struts. His diagnosis was correct, the rear air struts where definitely damaged from carrying so much weight. After installing the struts, he paid for the repairs, hooked his trailer up to his truck and continued on his way. The issue that was repaired in Albuquerque, NM, was a front bearing. If the customer had a front bearing problem while he was in Amarillo, he certainly didn't mention a noise or issue to us and we did not test drive the vehicle before or after repairs were made because he was in such a hurry to get back on the road. It was apparent that the repairs we made fixed the rear struts that the customer requested. Had a noise been present while the customer was in Amarillo he would have heard or felt the issue within a couple blocks of leaving our shop. If there was a noise, he chose to drive ten blocks from our shop to I-40 and an additional 300 miles to Albuquerque before having the bearing replaced. Mr. ****** states that there were a number of problems with the truck. He did not give us time to properly diagnose the vehicle and give him an estimate of the necessary repairs, as is customary. I am unable to refund a payment for repairs that were necessary and properly completed at our shop nor pay for additional, unrelated repairs that were made.