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Find a Location

Valero Energy Corporation has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Valero Energy Corporation

      7201 Canyon Dr Amarillo, TX 79110-4339

      BBB Accredited Business
    • Valero Energy Corporation

      PO Box 631 Amarillo, TX 79105-0631

      BBB Accredited Business
    • Valero Energy Corporation

      PO Box 300 Amarillo, TX 79105-0300

      BBB Accredited Business

    Business ProfileforValero Energy Corporation

    Credit Card Processing Services
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    18 complaints closed in last 3 years

    5 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/11/1996

    Years in Business: 94

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Valero Energy Corporation has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Valero Energy Corporation

        7201 Canyon Dr Amarillo, TX 79110-4339

        BBB Accredited Business
      • Valero Energy Corporation

        PO Box 631 Amarillo, TX 79105-0631

        BBB Accredited Business
      • Valero Energy Corporation

        PO Box 300 Amarillo, TX 79105-0300

        BBB Accredited Business
      Location of This Business
      7201 Canyon Dr, Amarillo, TX 79110-4339
      BBB File Opened:
      6/1/1952
      Years in Business:
      94
      Business Started:
      6/1/1930
      Business Started Locally:
      6/1/1930
      Business Incorporated:
      7/19/1982
      Accredited Since:
      3/11/1996
      Type of Entity:
      Corporation
      Alternate Business Name
      • Diamond Shamrock Refining & Marketing Company
      • DSRM National Bank
      • Valero Payment Services
      • Valero Wholesale and Marketing Supply Company
      Business Management
      • Laneshia Jones, Collections Manager
      Contact Information

      Principal

      • Ms. Teresa Prock, Manager

      Customer Contact

      • Ms. Teresa Prock, Manager
      • David Cantor
      • Laneshia Jones
      • Brian Marx
      Additional Contact Information

      Fax Numbers

      • (806) 324-4798
        Primary Fax
      • (210) 362-7954
        Other Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      18 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/22/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      Hello, I had incorrectly done the balance transfer of 15000$ to Valero credit card account instead of my Bank of ******* checking account ******** on 10/23/2023, I don't have valero account but the money went incorrectly to valero credit card account ******** during balance transfer process from Bank of ******* account login ,this was unintentional and happened by mistake, I tried reaching out to valero and Bank of ******* also made the attempt to recover the money from Valero back to my account(case #*******) and it's 3 months passed and still valero is not returning the money back and it is waiting on their side to act on this and return the money to Bank of ******* since it is unauthorized and happened by mistake. I am worried if valero is going to return the money back since Bank of ******* pointed to valero at this point for any further progress to happen in this case
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Walter T

      1 star

      02/15/2022

      I have been a customer of Valero gas station since 1994. I send my money order payment by certified mail at the USPS, I have had no issues with any other bills I send this way, except for Valero!! This is the third time in a year they said they didn't receive it!! Yet, the tracking says it was delivered. They quickly added a late charge and interest, on my next bill. I have never been late, never missed a payment in all those years, but for some reason they are quick to add charges. This has finally broken the camel's back, I cancelled my account with them, and gas cards. Valero inc. I will start using other gas stations, I know you think that upsetting a customer, like myself is a small chip of your rock solid business, but if enough people like me chip away at that rock base, it will collapse in on it self. Remember Enron.

      Local BBB

      BBB of Amarillo

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