Business ProfileforACFCU

Between February 22, 2022 and March 3, 2022 I went into the ACFCU branch on **** ***** Street to pay off an overdraft balance that I owed. The balance was around $400. Prior to going into the bank to pay the balance, I was receiving a letter weekly reminding me that the balance needed to be paid off or I would be sent to collections. I went inside of the bank to the teller screen and gave a woman my driver's license and told her I was there to pay my overdraft balance and close the account. She pulled up my account and told me the balance and I paid it in cash. She told me the account would be closed afterwards and did not give me a receipt. I stopped receiving letters saying I owed a balance, which was to be expected because I had paid it. I recently tried to open a new account at a different bank and was denied because of an outstanding balance at ACFCU. I went straight over to them to see what was going on and my number was given to a manager and received a phone call later that day saying she could not find any transaction history of me making that payment. I asked if there was any way to check the cameras to see when I was in there with my 2 kids and she said yes that it could be tracked to even show which teller I spoke to but that I had to pay $75 for them to even look up the camera footage to show that I was there and who took my payment. Just to add that it has still never been sent to collections and has not showed up on my credit report but it's keeping me from being able to open any new bank accounts. All I want is for them to remove that balance that I already paid so that I can open an account elsewhere.