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          Verdure has 1 locations, listed below.

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            • Verdure

              5701 Town Square Blvd #100 Amarillo, TX 79119

            Business ProfileVerdure

            Fitness Center

            Contact Information

            5701 Town Square Blvd #100

            Amarillo, TX 79119

            Get Directions
            Visit Website
            (806) 803-8088

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            5701 Town Square Blvd #100, Amarillo, TX 79119
            BBB File Opened:
            11/15/2018
            Business Management
            • Eden Williams, General Manager
            Contact Information

            Principal

            • Eden Williams, General Manager

            Customer Contact

            • Eden Williams, General Manager
            • Frank Guengerich, President
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Need to get in shape? BBB has tips for joining a gym

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/17/2022

            Complaint Type:
            Billing Issues
            Status:
            Answered
            An agreement of a 1 year gym membership contract for my husband and I was made in February 2021. We paid for the entire year up front. We continued our contract throughout the year until February 2022. Gym started auto-charging our credit card at a higher rate than was previously agreed to in March 2022 without any notice or agreement to do so. We went in person to discuss this billing issue, however a person would not speak with us, a person on the phone directed us to go to a website to cancel. We went to the website to cancel, the only option on the website is to sign a form to agree to cancel the membership but continue to may for the current month (March 2022) as well as another month (April 2022) as the gym needs > 30 days notice. The charges to our credit card have been disputed.
            Read More

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            andrea c

            11/08/2023

            MEMBER BE WARE... Verdure is quick to respond when you want a membership; however, when needing to cancel, they refuse to respond to emails, their own feedback form, their own cancellation form, or voicemails. I have tried multiple ways to contact them to cancel my membership. Finally after threatening to contact the BBB, someone reached out and reported that they will not cancel my membership for 2 months. I was told by one employee that the cancelation forms were not accepted for 3 possible reasons: 1. the email I used did not match the email in their system, 2. the membership person was no longer employed there and they were unable to keep up with the messages, and 3. they did not take the time to look and see that my membership was eligible for cancellation. This is unacceptable. I feel that I am owed 3 months of membership refund since I submitted my cancellation in July with their 30 day notice. So paying for August. But it is November and they are still charging me and plan to charge me in December. $150 X 3 (or 4 is they charge me in Dec) = $600.

            Verdure Response

            11/16/2023

            Andrea, We reviewed all files submitted for cancellation and the forms submitted were both in November of 2023. There were no other cancellation forms submitted for this account at any other time in 2023. When submitting a cancellation form the member also gets a confirmation of cancellation email to know that it was submitted and received. For all term memberships the member is still required to submit a cancellation form at the end of their term or the member automatically rolls over to month to month. We are working with you on Decmeber payment and have sent all information to you via email. We value all membeships and work to get back to all members in a timely manner.
            Read 1 More Customer Review

            Local BBB

            BBB of Amarillo

            More Info on Local BBB

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