Complaints

This profile includes complaints for Baptist St. Anthony's Health System's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Baptist St. Anthony's Health System has 3 locations, listed below.

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  Baptist St. Anthony's Health System

  1600 Wallace Blvd Amarillo, TX 79106-1799

• 

  Baptist St. Anthony's Health System

  7100 W 9th Ave Amarillo, TX 79106-1704

• 

  Baptist St. Anthony's Health System

  5111 Canyon Dr Amarillo, TX 79110-3037

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 22, 2023, I visited the emergency room at BSA. Before I left the BSA facility on that date, I paid my $150 copay for the visit. I then received a bill from BSA for the balance of $926.25 for this ER visit. After reviewing the EOB (Explanation of Benefit) statements from my insurance provider, I realized that there was a billing error on BSAs part. The first time I contacted BSA regarding this issue was in June 2023 and have called back every couple of weeks since that time. According to the four EOBs for that visit, BSA should owe me a refund of $150 (which was what I paid on the date of service at the hospital). I have been on numerous calls with BSA and my insurance provider (together) where my provider has explained that I shouldn't owe anything. BSA representatives have told me on multiple occasions, that this is being escalated to the Central Billing Office at BSA and that a manager would contact me within a few days. I have never received a call back from anyone even though this has been escalated at least 5 times. I agreed to pay the bill in November so that this outstanding balance would not affect my job. I cannot have outstanding bills at my place of employment. I paid the bill not because I agreed with the charges, but because I didn't want it to affect my job. I have paid $150 (at ER) + 926.25 (bill). My insurance provider and I have both provided numerous copies of the EOBs showing I owe nothing. However, BSA has failed to take action. This has been escalated to BSA Central Billing Office every month since June and still no action has been taken. I called today (December 15, 2023) and was told that the reason that they haven't done anything was because their systems are down and have been down since Thanksgiving. This is an excuse because this issue has been going on way before the system issues that have recently occurred. I need a quick resolution to this matter. I believe that I have been patient enough in this issue.

  Business Response

  Date: 01/24/2024

  I apologize for all the trouble this has caused you. I have asked our insurance director to review your account. Thank you for your patience. 

  Business Response

  Date: 01/25/2024

  The insurance team has made adjustments to your account and you have a credit now. I am submitting a request for a refund to process ASAP. 

• Initial Complaint

  Date:06/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing the amount I was billed by Baptist St. Anthony's Health System. I have already told Baptist St. Anthony's Health System I can not afford this ridiculously huge bill. On Feb 20th, 2022 I was seen by Baptist St. Anthony's Health System. I was experiencing high blood pressure and read online that I should go to the emergency room if my blood pressure went above 120/180. I was put on new medicine that had not started working yet. When I arrived, I relayed my blood pressure reading to the Baptist St. Anthony's Health System reception staff, what I had read and tried to inquire if it was cause for concern and if it was cause to be seen. I got no answers. Just got told if I wanted to be seen I could have a seat, wait and be seen. Hours later, I was called back and seen by a Doctor ****** **** for less than 5 minutes. The only thing he did was tell me not to worry about my blood pressure, even if it was over 120/180. He told me to just ignore it. I received NO CARE besides this advice, and having my vitals read. Though I was charged $1,671.00 for this advice, of which my insurance has already paid $866.00. I keep receiving a bill in the mail demanding an additional $805.00. That does not include the bill I got from Doctor ****** **** who is employed by Baptist St. Anthony's Health System and gave me the advice. That bill was for $969.00, of which my insurance already paid out $869.35 and is demanding I still pay an additional $99.65. My complaint is that I went to the ER, and requested information. I asked if my blood pressure being that high in the moment was cause for concern. I feel someone could have simply told me "No" with out charging me so much money for that answer. No test were ran, no EKG. Nothing. Just "Don't worry about it." I feel I have been extremely over billed for advice ($2,640). I have told them I can not afford it and I feel there is absolutely no reason to bill me further for such a lack of treatment.

  Business Response

  Date: 08/01/2022

  Business Response /* (1000, 10, 2022/07/21) */ Patient came in to the Emergency Room and we provided services. We submitted charges to his insurance BCBS and they process his claim and applied $183.07 to his deductible and $621.93 to his co-insurance. I verified that the charges are correct and balance is due from the patient. We do have payment plans available and also financial assistance available if the patient qualifies.

• Initial Complaint

  Date:05/19/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to emergency room 11/24/2021. My insurance has told me not to go to BSA but ********* was not accepting patients that evening so I had no choice. I gave my insurance information but for some reason it was not processed so I got a self pay bill for $2,408.25. I though I should process through my insurance, so this was done. No one could tell me the cost prior to processing the insurance. My insurance company paid $520.97, and then I got a bill from BSA for $2,690.03, more than the original self pay. I have spoke to the hospital several times, but they are unwilling to do anything as they do not have a "contract" with my insurance so it is what it is. I have offered to pay the self pay amount, more than the insurance company says I owe, but they cannot do that once insurance is processed. If is unfair I am unable to make an informed decisions as no one could tell me what I owed after insurance was processed. I would have done self pay, had I know I would owe more than the original amount, even after my insurance company paid them. I would be more than happy to pay the original $2,408.25 and move on down the road.

  Business Response

  Date: 07/05/2022

  Business Response /* (1000, 10, 2022/06/24) */ We were able to obtain an updated explanation of benefits from the patients insurance. The insurance applied an IN NETWORK discount thru ******* so we applied the discount to the account. The patient responsibly per the updated EOB shows $1,084.53 to patient bucket listed as total PR $200 applied to co-payment, $826.64 applied to deductible & $57.89 applied to coinsurance. The patient has made a total of $1,284.53 which leaves a $200 credit on the account which will be refunded to the patient. Consumer Response /* (2000, 12, 2022/06/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) I tried to resolve this on the phone and through the online system. I even offered to pay the original self pay amount that was higher than the insurance amount but was refused. I hope it will get fixed, just sorry I had to take the route to get it done.