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Find a Location

Diversified Waste Management, Inc. has 1 locations, listed below.

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    Business ProfileforDiversified Waste Management, Inc.

    Industrial Recycling

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    13511 Indian Hill Rd, Amarillo, TX 79124-2637
    BBB File Opened:
    3/1/2012
    Years in Business:
    13
    Business Started:
    2/1/2011
    Business Started Locally:
    2/1/2011
    Business Incorporated:
    12/15/2011
    Type of Entity:
    Corporation
    Contact Information

    Principal

    • Brandon Brown, President

    Customer Contact

    • Brandon Brown, President
    • Shane Ward, Co-Owner
    • Greg Hanna, Co-Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/28/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    We have paid $84 for this month and last month for trash collection services on a weekly basis from this company. I have not had a trash pickup going on 5 weeks. My girlfriend and I have called now six times over the last couple weeks. We are told they will get back to us. They never call back. The last two times we have gotten through I was told I would get a response from the regional manager I have heard nothing. I inquired about getting a refund for last month because we did not get serviced once. I was told they would try and resolve it multiple times and nothing has happened no one has responded. It was told yesterday it would send somebody today. Nobody showed up nobody also called to explain why either. We have been repeatedly ignored and lied to. I find this highly unethical for a business that we have not once missed payment to be treated like this. The account is under ******** ****** at *** ***** Ave, Claude, Texas. We have 5 weeks of trash built up at our house which is becoming unsanitary and disgusting.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Casey B

    1 star

    05/22/2023

    This was a pain from the beginning. I had to wait for a few weeks for my dumpster to be delivered which I was made aware of that which is fine. I paid my monthly bill for 3 months and NOT ONCE did they come to empty my trash. I had called several times just to be told they were shorthanded and they would put me on the list. I had my dumpster that was over full and smelling horrid for 3 months before I called them and told them I wanted to cancel and needed them to come pick up my dumpster. They agreed and it took me 2-3 weeks to get someone out to pick it up after calling several times. I then called in reference to getting a refund for services that were not provided to me and was told that they would discuss it with the owner and the girl who does the residential dumpsters. I got the call back just to be told they did not do refunds and that they adjusted my bill for May and that was all they would do. I paid them over $200 for services not rendered to me and I believe that I should be refunded for the months they did not do their services that was listed in the contract that I signed. I do not want this to happen to anyone else. I would NOT recommend them at all!

    Local BBB

    BBB of Amarillo

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