ComplaintsforAmerican General Life Insurance Company
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Complaint Details
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Initial Complaint
06/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
my grandpa passed away in March 2024 and american general will not release his life insurance to meBusiness response
06/19/2024
Please accept acknowledgement letter as complaint has been received and under review.Initial Complaint
06/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I sent American General Life Insurance Co. a notification of my mother's death on 3/15/2024 1. AGL sent a Death Claim Package which was received by them on April 11 via certified mail 2. After hearing nothing, I called about a month later. AGL said they never got my claim form. 3. After I called back with my receipt of the certified letter, they said they found the form, but they said the mailed me the wrong form, and said a new form would be mailed to me. 4. I received the new form, filled it out and sent it via certified mail. 5. Now I'm being told by one of the other beneficiaries (there are 4 of us) that I STILL filled out the wrong form. This is a shell game at this point. I will escalate this shamto the Insurance board and anyone who can take action.Business response
06/11/2024
Please find attached the Company's acknowledgement of the BBB complaint matter. Once we have researched the complaint, a complete response will be sent directly to the complainant with an explanation addressing their concerns. At this time, we request that the BBB close the case on your portal.Initial Complaint
05/14/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I received notification from American General Insurance back in or about Feb. 2024 that my policy #********** matured on February 25, 2018 for $5000. I returned the Maturity Request form, registered mail and it was signed for on March 1, 2024. Since then, I have made several phone call attempts to the AGI to resolve to get the money owed me. Each time I was told to call back in two weeks beginning with March 22 then it went to April and as recently as May stating that it was being processed. I have copies of what I sent to AGI, the signed receipt for the registered letter and still no results. I have had NO contact with them except for my contacting them by phone. They were given my email but no response or return call. The number I have called is **************. I have been patient in waiting for a response but nothing from the company.Customer response
05/21/2024
I have reviewed the business’ response and accept this resolution. I received my check from American General on 5/21/2024. Thanks for helping me with my complaintInitial Complaint
05/14/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have been trying to resolve a wrong address issue with this company by calling their customer service department. I was redirected through four phone numbers only to be told I couldn't be helped with my problem and there was no other department or representative of the company who could help me. I am the POA for my 94 year old mother's finances. I have received a check from this company to my mother's name and I have no information as to why. I called the company and gave them the policy number on the last statement we received but they do not acknowledge it. Her social security number and birthdate give them her account but they won't talk to me because they say the policy number is not correct. How can I resolve this issue if they give me the Wrong policy number then their system doesn't recognize it? There is no secondary protocol for resolving this issue and no other department to apply to for help. It is at a dead end because they made a mistake and their system can't work around it. It looks very suspiciously like they changed the policy number between system changes since the company changed hands, but didn't notify us about it. Where can I go for help?Business response
05/14/2024
Please accept the attached as acknowledgement that your inquiry has been received and is under review with the named analyst.Initial Complaint
04/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My wife and I have annuities with American General Life - now Corebridge . We submitted the appropriate forms, provided by the company, ( you are suppose to access them on your online account but it always gives an error message . I had to have a rep email me them directly ) March 2024 forms were emailed and uploaded for withdrawal of our annuities ( 100,000 +) . We never heard from them , resubmitted the forms April 1 , 2024 . 2 weeks later we received a call for missing info and called the number provided the missing information and were told check would be mailed with in 7-10 days . When nothing was received we sent another email looking for our funds we were then called back stating they needed more information - we again called and provided the same information - this time were were told it was all set asked for a confirmation and was told that the confirmation was the customer service person name ( Shaun ). We are in need of our funds asap for assisted living - we have an online account that states you should be able to process your withdrawal request on line however it is not accessible. I now tried to log into our account and only our profile is visible and no information on our accounts . This has been an extremely stressful situation and no one should have to go through this to obtain your own money .Customer response
05/07/2024
Hello :
Thank you for assurance AIG has resolved our issue .
****Initial Complaint
04/26/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
My wife just passed away so so I go to file a claim on her 10k policy, and I called to see what the status Is on it they said they sent me 1100 dollers and that's it, it's a bit of a stretch from 10k so I'm thinking it's time to contact a lawyer, this company are thiefs im already going thru a hard time with all the bills and now they just want to rip me off . So sad steer clear of this company I was told from there representative when I asked to speak to claims department that they don't have a phone number in claims and that it would take 4 to 7 days after you email them to respond what a joke during a time im gunna lose my house and everything because of these thiefs.Business response
04/29/2024
Please find attached the Company's acknowledgement of the BBB complaint matter. Once we have researched the complaint, a complete response will be sent directly to the complainant with an explanation addressing their concerns. At this time, we request that the BBB close the case on your portal.Initial Complaint
04/01/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Our grandmother passed away in January of 2023 and have been given the runaround on receiving the payout on her policy. My sister and I have called 5-6 times and spend at least 20 hours on the phone and been transferred from person to person with no resolve. This company just doesn't want to pay out. That is so fraudulent!Business response
05/15/2024
Please accept acknowledgement letter as complaint has been received and under review.Initial Complaint
04/01/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have submitted loan applications forms to American General Life Insurance three times. I receive no acknowledgement either by phone, email or mail. I have made regular payments on this policy for many years and have an accumulation value. This is unacceptable.Business response
04/09/2024
Please find attached the Company's acknowledgement of the BBB complaint matter. Once we have researched the complaint, a complete response will be sent directly to the complainant with an explanation addressing their concerns. At this time, we request that the BBB close the case on your portal.Initial Complaint
04/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I recieved a check of $25000:00,for American general life insurance Cleveland, OH, that can not be chash as per my bank, **** ******* credit union , due lack of funds for their bank. Please I need my money desperately. I need a refund or good check. I have with this company for over 22yrs. It my money and I need it . Thanks.Business response
04/01/2024
Ack LetterCustomer response
04/03/2024
I have reviewed the business’ response and accept this resolution.
Thanks, my check has been paid
Initial Complaint
03/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
I am beneficiary of policy # ******** since 2011 - deceased: ****** *****. Every yr since 2012, I have received an RMD check in June. Annuity taken out initailly w/ WELLS/FARGO BANK in FLA. Each year I needed to phone early to ensure check would be certain in amount and my name and address would be correct. I called Feb, 2/1 & 2/7 (talked w/ supervisors, "*** & **** & ***," no last names ever given) & was told I would receive the RMD check in June and in 2025 a check in the amount of $1,403.00 plus interest would be sent and then the account would be closed. However, this past Feb. I received the RMD check, not in June. I called on 3/1/24 to ask why the check was sent to me in Feb insted of June as usual. I was told that there was no money left in the account and that the acct was closed! HOW COULD THE ACCOUNT BE CLOSED WITHOUT NOTICE? WHY IS THERE NO MORE MONEY IN THIS ACCOUNT WHEN I WAS TOLD THAT THERE IS $1,403.00 + PLUS INTEREST STILL LEFT AND WOULD BE SENT TO ME IN 2025 WITH FORMAL NOTICE OF ACCT BEING CLOSED? I never received any notice nor the final check! After numerous calls, I was told that an investigation would be done and I would receive a call/letter in 5 -7 Bs days. I never received either. I finally made contact w/ the MANAGER OF ANNUITY CTR, ***** *********, PHONE: ************** ON 3/15 & 3/18/2024. She stated she would conduct an investigation and I would receive a letter in 5-7 business days. To date I have received nothing and she does not return my calls.Business response
03/25/2024
Please find attached the Company's acknowledgement of the BBB complaint matter. Once we have researched the complaint, a complete response will be sent directly to the complainant with an explanation addressing their concerns. At this time, we request that the BBB close the case on your portal.Customer response
04/16/2024
HAVE YOU CONTACTED ******* *******, ANALYST OF THE COREBRIDGE FINANCIAL/AMERICAN GENERAL LIFE INS CO? email: *******.*******@************************
I have received letters from him that an ongoing investigation is still going on. This so-called investigation has been going on since March 1, 2024.
Obviously a stall to avert the truth that I am owed $1,403.00 plus interest!
Please advise me of your progress in this case. The form letter below tells me nothing as access to attachments are denied. Please call or send me emails verbally explaining what exactly is being done on my behalf.Thank you.
*** *******
************ (no text)PS: WHY IS THE NAME OF THIS COMPANY ALWAYS CHANGING NAMES?
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Customer Complaints Summary
139 total complaints in the last 3 years.
66 complaints closed in the last 12 months.