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Business Profile

Insurance Companies

American General Life Insurance Company

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for American General Life Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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American General Life Insurance Company has 3 locations, listed below.

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    Customer Complaints Summary

    • 157 total complaints in the last 3 years.
    • 47 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Stop using my account and bank didn't apply for this

      Business Response

      Date: 10/08/2024

      Please find attached the Company's acknowledgement of the BBB complaint matter.  Once we have researched the complaint, a complete response will be sent directly to the complainant with an explanation addressing their concerns. At this time, we request that the BBB close the case on your portal.

    • Initial Complaint

      Date:09/16/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received death plane package from this company in August since them a copy of my mothers, death certificate, they sent me a death package papers to fill out which I did With all the information requested on September 5 with certification from the company that they received the package on September 10 was called a Corbridge told that the direct deposit will go in within three days called back and was told they were gonna have to escalate it because the money was still there and they didn’t know why and I would be contacted by someone now it’s September 16 and I still have not heard a word from Corbridge on the website. It looks like other people have had the same issues and I want to file a claim now.

      Customer Answer

      Date: 09/19/2024

      Thank you this has been resolved and thank you for your help in this matter.

      **** ******

    • Initial Complaint

      Date:08/19/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been trying to get a settlement on a death claim since my mother’s death in March 2024. We submitted the form three different times at the Company’s request. I called AIG on 5/21 and was told the third submission was received. I called again on 6/3 and was told the claim was still in process and would be 7 -10 business days. I asked to speak to a supervisor and was told it needed more time to process. On 6/20/24 I called for a status update and was told a lump sum was processed and she confirmed my mailing address. On 7/10 I called again for a status update and was told the check was approved and mailed 6/24/24. I called on 7/15/24 to say the check had not arrived. On 7/19/24 I called to say cancel the check and reissue because I had not received. I requested that the check be sent certified. I was also told that a Representative would call me in 2 business days to confirm reissue of the check; I did not receive a phone call. On 7/24 I called to inquire if the check had been sent registered/certified mail; and was told they had to stop payment on the first check and it would be 7 -10 business days. He said it should be sent on 8/5. I called again on 8/2/24 to confirm it would be sent certified/registered mail and was then told as of this day, they were waiting for the funds to be back in their system. When it cleared, the check would be sent overnight mail. On 8/7 I called for status update; the Representative said she saw in my records that a “follow-up” was submitted yesterday for reissuing of the check.

      Business Response

      Date: 08/20/2024

      Please accept acknowledgement letter as complaint has been received and under review.

      Customer Answer

      Date: 08/23/2024

      I have reviewed the business’ response and accept this resolution. 

      We received the check from AIG.  It did not include the loss of interest for the four month delay, but we are thankful that we finally received the settlement check. 

      Thank you to the BBB for assistance in this matter!

       

       

    • Initial Complaint

      Date:08/09/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      American General Life Insurance Company has been delinquent in paying out death benefits to the beneficiaries (I am one of the three sibling beneficiaries) to our father's annuity. Initially, they were very responsive but then made some internal error in processing the claim which they seem unable or unwilling to correct. The initial applications for benefits were received by American General on July 19, 2024. Upon review of the applications, the death benefit was deposited into my account on July 26, 2024. However, immediately the money was recalled for some reason. My first phone conversation took place on July 26, 2024 when I became aware that the money was recalled from my account. American General determined, upon further review, that the death benefit should have been paid to our late father's estate instead of to his beneficiaries. After further phone calls from both my sister and I, America General conceded that the beneficiaries should be paid the money and claimed that they in fact made an internal error while processing our claims. Unfortunately, since that admission, we have had repeated conversations with American General promising us that they money would be deposited back into our accounts the following day. As of this morning (August 8, 2024), the money has still NOT been deposited into any of the three beneficiaries of this account. American General keeps telling us the same thing over and over - the money will be deposited and yet it never happens. I have confirmed with my financial institution that they do NOT have any pending transactions from American General. Therefore, I am requesting your assistance to assist in resolving this issue. I no longer have any confidence that American General is working in our best interests or honoring my father's wishes.

      Customer Answer

      Date: 08/15/2024

      As of 8/15/24, this issue has been successfully resolved with American General.   I have received payment from the annuity as expected.  Thank you for your assistance. 

      Regards, 

      ****** ******

    • Initial Complaint

      Date:07/16/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to recover funds from my mothers policies and keep getting the run around on the phone from AIG. They appear to be doing everything in their power to continue to take money out of my dead mothers account and not provide me with the surrender value. I guess they think I will eventually just give up. -I have been told I am calling the wrong number, when its the number AIG provided. -AIG has lost paperwork (Surrender Requests, Change of Ownership documentation, death certificates, copies of my ID, etc) that I have tracked as received by AIG in Cleveland through USPS. -I have provided death certificates, copies of my ID, Change of Ownership requests, Policy Ownership Transfer Affidavits, and Surrender Applications. All Notarized, even when the form didnt require it, because the AIG person on the phone said to do it. -I keep getting told by AIG to submit forms and wait 7-10 business days after receipt, only to have AIG tell me upon my follow up that it wasnt the correct forms. My mother passed in January of 2022.

      Business Response

      Date: 07/18/2024

      Please accept acknowledgement letter as complaint letter as complaint has been received and under review.

      Customer Answer

      Date: 07/19/2024

      I am rejecting this response because: There is no resolution provided by American General Life, Corebridge, or AIG. Only that they will look into the issue. I have contacted the signee of the letter and provided all the specific policy related data.

      Customer Answer

      Date: 07/25/2024

      July 18, 2024- I called Johna ****. I provided her with the full account numbers, and a brief synopsis on the issues I have had with getting my issues resolved.

      July 22, 2024- I spoke with Peyton ********. She confirmed that one account issues had been resolved, referred to as *** in her email. I have proof that *** has been resolved. Peyton said that the account referred to as *** was being worked, and that she would look into the other two, referred to *** and ***, and follow up with me on July 26, 2024. As of today, July 25, 2024, I have no hard confirmation on any progress on ***, ***, or ***.

      Business Response

      Date: 08/20/2024

      8/20/24 Acknowledgement Letter

      Customer Answer

      Date: 08/28/2024

      I have reviewed the business’ response and accept this resolution. 

    • Initial Complaint

      Date:07/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent in all the documents to receive a partial distribution to my Tax Shelter Annuity account. They deposited $70,000 into my checking account. 8 days later they tried to do an ACH withdrawal reversal of the money back to them. This was flagged for insufficient funds in my account. This deposit had already been used. I called to see why they did that. The response I received was they took $95,000 out of my account instead of $70,000. Since I received $70,000 I have no idea where the other $25,000 went to. They said they needed to take back the $70,000 to correct the mistake. They wouldn't let me talk to anyone about this internally. I want them to credit back the $25,000 they took out and stop trying to take back my money from my checking account. In addition, I'm not able to see any information about my account anywhere online. I've had this account for over 20 years and it keeps changing hands. The attached letter states that the withdrawal was completed. Thank You!

      Business Response

      Date: 07/16/2024

      Please find attached the Company's acknowledgement of the BBB complaint matter.  Once we have researched the complaint, a complete response will be sent directly to the complainant with an explanation addressing their concerns. At this time, we request that the BBB close the case on your portal.

    • Initial Complaint

      Date:06/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a check issued by American General Life Insurance Company on May 30, 2024 in the amount of $10,750. It was written on May 17, 2024 and came to me from ****** **********, LLC., of *** ******* Rd., *******, FL. I deposited the check into my bank account and five or six days later, thought it had cleared. I wrote a check in that amount to cash. My bank does not cash checks in large amounts without advance notice. However, they decided to cash that one. The problem is that the check drawn on American General Life Insurance Co. did not clear the bank. My bank then froze my account and removed all of my money to cover the $10,750 check. I cannot use my account until June 27. Unfortunately, I didn't have $10,750 in my account so I will be paying back the amount for the next three months with my retirement checks. I do not know why this is happening, however my bank says thats the way they handle these matters. I am at fault because I deposited the check into my account. I may also lose my bank account. I want this matter recitified by American General Life immediately. I do not know who to contact at this company because I did not request the check, someone else did. If BBB can do something to help me, I would greatly appreciate it. I cannot live for three months without any money for food, bill paying, etc. Thank you. Desired Settlement, $10,750.00.

      Business Response

      Date: 06/24/2024

      Please find attached the Company's acknowledgement of the BBB complaint matter.  Once we have researched the complaint, a complete response will be sent directly to the complainant with an explanation addressing their concerns. At this time, we request that the BBB close the case on your portal.

      Customer Answer

      Date: 06/26/2024

      Attached is a copy of the NSF check that my bank *** sent to me. My account is still frozen and I have yet to hear from American General Life Insurance Co. although they said they would work with me directly. I am a senior citizen and I cannot go without funds or the use of my checking account. This is a very upseting situation. Thank you for your assistance.

      ******* *. *****

      Business Response

      Date: 07/15/2024

      Please find attached the Company's acknowledgement of the BBB complaint matter.  Once we have researched the complaint, a complete response will be sent directly to the complainant with an explanation addressing their concerns. At this time, we request that the BBB close the case on your portal.

    • Initial Complaint

      Date:06/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      my grandpa passed away in March 2024 and american general will not release his life insurance to me

      Business Response

      Date: 06/19/2024

      Please accept acknowledgement letter as complaint has been received and under review.

    • Initial Complaint

      Date:06/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent American General Life Insurance Co. a notification of my mother's death on 3/15/2024 1. AGL sent a Death Claim Package which was received by them on April 11 via certified mail 2. After hearing nothing, I called about a month later. AGL said they never got my claim form. 3. After I called back with my receipt of the certified letter, they said they found the form, but they said the mailed me the wrong form, and said a new form would be mailed to me. 4. I received the new form, filled it out and sent it via certified mail. 5. Now I'm being told by one of the other beneficiaries (there are 4 of us) that I STILL filled out the wrong form. This is a shell game at this point. I will escalate this shamto the Insurance board and anyone who can take action.

      Business Response

      Date: 06/11/2024

      Please find attached the Company's acknowledgement of the BBB complaint matter.  Once we have researched the complaint, a complete response will be sent directly to the complainant with an explanation addressing their concerns. At this time, we request that the BBB close the case on your portal.

    • Initial Complaint

      Date:05/28/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife had a fixed annuity with this company. My wife passed away Jan. 27, 2024. Feb. 06, 2024 I called them to get started to rollover the money in her account to my name. I finally received the money May 15, 2024. The company stopped paying interest on the money Jan. 27, 2024 the day she passed away. I received no interest for over 3 months. They were not helpful with me in filing the paperwork. I feel I was cheated out of a lot of interest. Thank you for your help.

    American General Life Insurance Company is NOT a BBB Accredited Business.

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