Business ProfileforAwaken Spa, LLC

My husband gave me a gift card for Christmas and when I tried to use it for a massage today, they tell me they don't do massages any more except for regular clients. I had to use the gift card for a different service instead because Kati Howard refused to refund it. It was purchased BEFORE they quit doing massages and still refused to refund it when it couldn't be used for what I actually wanted. It can only be used for other services at this point. Very disappointing. Will be taking my business elsewhere. So many customer reviews are talking about how they bought gift cards for massages and then all of a sudden, with no notification, they quit offering massages, but won't refund anyone either. At minimum, they should have stated that you must use your gift card before XXX date to get a massage. They had the email addresses! They should have emailed all customers a notification that massages would not be available after a certain date and if you don't use it by then, it will be used for other services afterwards. Instead, they canceled massages back in November and didn't tell anyone buying gift cards after that date and Kati Howard refuses to refund, stating you can use it for other services. I don't want it for other services. I want it for what was available at the time it was purchased. As of today - 02/013/2024 - I have screen shots of the gift card screens and there is NO WHERE on there that states that massages are no longer available. My receipt doesn't even state that it can't be used for a massage either! If they were truthfully, upfront about them being discontinued in November, my husband would not have purchased a gift card in December. Completely deceitful. I'm only lucky I could use it for other services, but others who have one have basically lost their money and the only thing Kati Howard offers is an apology.