Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had NO hot water since Friday, January 24th. The water is absolutely FREEZING COLD even when turned to hot. Its actually much colder than when its turned to COLD water. Its been a day since they replaced the water boiler and they have not given us any updates as far as how long itll be until our hot water is back. This is completely unacceptable as far as being charged the full rent amount and there being no sort of compensation for it. Very minimal communication as well.

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Submitted an emergency service request in June 2024 about flooding in my apartment. Never had proper ventilation occur (tried to do ourselves). followed up with multiple emails and phone calls since and its november 2024. We have mold and mildew and a hole in the wall from the water damage and lack of ventilation or fans to help. There has been constant miscommunication within the office like saying they will be out on one date then hours later theyll call saying no its actually today. leaving work early multiple times to try and do what they needed and asked of us but cant even respect that we needed at lease 12hrs notice to accommodate with work and pets.

• Initial Complaint

  Date:08/01/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place need to be under investigation! Where should i start! **** I got approved for a 2.2 bed for ****! Gave me the run around for days. Finally talked to the property manager, informed her the issue because it was close to my move date I had to take the 2.1 bed for **** fully renovated keep that in mind! via email! My lease i signed THAT I INFORMED HER THAT WAS INCORRECT IT STATED **** and 20 dollars a month for a pet I DONT HAVE ANY. Thats not the bad part the bad part is walked kn 7.7 to do a walk through BUGS CRAWLING AND DEAD BUGS ON THE ****** dishwasher filled with swamp water with bugs and mold, stove dirty floor dirty! They did not clean it sent her an pdf of what was nasty! ******** deflected me ! Told me if I dont like it just leave! I have pictures of bugs everywhere and my zevo plug in FILLED TWO CARDIGAN IN A WEEK OF GNATS AND BUGS! She then told me the reason why I am in the predicament that I am in was due to me ******* mam I got approved **** for 7.1 move in gave yall 7.7 and yall Moved me to a none ready apartment! This place needs to be investigated and shutdown nobody should live like that! she also trying to say I gave them 600 instead of 905 when I moved! I will be suing and I will have the news involved! If I dont get my money ALL OF IT! ******** needs to be fired

• Initial Complaint

  Date:10/13/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in to this Unit in Early August and reported that the ** didn't work properly. They did not fix the issue so I put a maintenance request after move in. 3 weeks later, they closed the maintenance order as completed when nobody came to the apartment, I asked the front office why they closed it and they didn't know. I opened a new one and the same thing happened. I went into the office yesterday and they said someone would be by that evening and nobody showed up. Other than going into the office during working hours, I cannot get a hold of anyone over the phone. I have even had Emergency maintenance requests denied when my apartment was flooding. Not to mention that my hot water in my shower doesnt work and I have to shower at my workplace, I have severe bug problems, the apartment was almost unlivable when I moved in, even after delaying my move in date 2 times. I have asked several times for things to get fixed and nothing has. My storage unit doesnt have a key either which they told me they would fix. I have lived without ** since Ive moved in and I would like some sort of rent reimbursement for them failing to fix what they describe as an emergency maintenance issue and if they cant fix it, reimburse my rent and pay for moving costs to a new apartment.

• Initial Complaint

  Date:08/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for an apartment with this property and during the application process they force you to pay the deposit at the same time as the application. The problem is they will not refund my deposit because I decided to find another complex to move into. When I applied for the apartment and paid the deposit and all other fees they allowed me to pick a move in date which wouldve been the 1st of August. However, once I went to talk to someone in the office two days later they told me that they only allow 5 new residents per week and was already booked so I would have to wait until the 8th or later and that was pass the date I needed to be out of my previous residence so that date was unacceptable. I was told by one of the ladies in the office that they would get back to me to see if they could work something out but they never did. They only emailed me to tell me I would need to pay an additional $1200 deposit on top of the $500 I had already paid due to my credit. When I told them I would just find somewhere else they told me I only had 72hrs to make a decision or the deposit would be not be refundable. They did not inform me of this until after the 72hrs was already up. I tried to call them and even emailed them after this info was provided to me and they did not respond. They dont answer the phone and I dont have transportation to go to the property at any given time. I dont think its fair nor accurate to even be forced to pay a deposit during your application process before they can even confirm if youre approved or not. They didnt even have an apartment for me to view at the time either. I feel like I was robbed by this company. I paid them $850 at the time of me completing my application. All Im asking them for is the return of my deposit of $500 but Im unable to get anyone on the phone. No where on my receipt does it states the deposit is not refundable after 72hrs.

• Initial Complaint

  Date:07/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Ac has been out since May 1st. Since then only 2 people have come out and did the same thing.. wash the ac off and put Freon in the unit. That helped for 4 days. The ac is still out. I have called, sent request, went into the office to speak to **** and *****. They both did nothing. Im paying over **** a month and have to sleep in my living room where I had to buy a window unit just to stay cool. I sent my daughter to family due to her health. This company doesnt answer the phone, no response from emergency maintenance then will close the request and say they have been completed. They have not. Outside unit is making loud noises. The temperature is over 105 today!!! They will not assist and I need a resolution. I had over 11 open requests and they still have done nothing.

• Initial Complaint

  Date:07/01/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday,, May 27th, ******************************* and I put a deposit for unit 22B at Ampt at the Grid, on *****************************************************************. She asked leasing agent ****** if the units come furnished with kitchen appliances - specifically a stove. ****** confirmed that the units come furnished with kitchen appliances, but that 22B needed a stove/oven, and that one would be installed the next day. We obtained our keys to 22B on Wednesday, June 8th, and physically moved in to the unit, Saturday, June 11th. I took a photographic inventory of the damages and missing items and communicated them with management, and leasing agent Takharia ******, who forwarded my email to ***********************************, who called me, and apologized for the missing stove and assured me one would be installed that day. Today is Thursday, June 30th. We have no stove/oven as was advertized to us directly. Albrain ********** wanted us to move to unit 22D last Saturday. But when I went to the leasing office that Saturday, the gentlemant working the office had no idea what we were talking about. Amp at the Grid/GreyStar has made no effort to remedy the egregious situation, other than to have us move at our own expense, which is not what we agreed to do when we sighned the leasing contract.

• Initial Complaint

  Date:06/30/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent in a complaint on 6/10/22 to greystar management prior to me moving in because there was a lack of communication pertaining to my move in date. It kept getting pushed out with little to no notice. I was originally supposed to move in on June 6th and I didnt receive my keys until June 21st. After finally receiving them I opened the doors to a ***** infested, cigarette smelling carpet, broken blinds, chipped paint, broken or missing closet doors, dead roaches laying everywhere, an unsafe balcony, maintenance paint cans at the front door, missing pieces from dishwasher and a filthy refrigerator that looked like a crime scene. I was told the apartment was being treated for just a few roaches that were seen but this apartment looked like it hadnt been cleaned in years and the roaches had completely taken over. The whole building needs to be condemned. I have 3 children, 2 who are under the age of 2, and I was not going to let my children in that filthy apartment. The entire staff at Amp at the Grid needs to be fired because no one is doing their job at all. This has been a complete inconvenience to my entire family. I have lost out on money staying in hotels and having to cancel and reschedule movers at the last minute. The staff there is not a good reflection of your company and everyone there needs to be reprimanded. I will attach my statement that includes all dates, names and how much Ive paid already as well as photos of how the unit looked.