We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Apartments

The Creek At Brookhollow

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartments.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/14/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 13th, 2022 at approximately 7:10 p.m. I walked into my home after a long day of work to discover at least two big RATS in my home. They appear to have eaten through wood in the kitchen under the cabinets to get in my home. I am located on the second floor and have never had a issue with any type of infestation. The rats were bigger than my foot. There was a storm that couldve caused them to want shelter, but my home is not their home. Rats carry infectious diseases that could cause harm to me. I am not a nasty person so I shouldnt have any rodents in my home. Especially not huge rats. I fear for my life. I do not feel safe in my home.

    Business Response

    Date: 12/28/2022

     

    ****************, 

    I believe the ***************** at The Creek at Brookhollow Apartments has reached out to you and is working on resolving this issue in your apartment.  We look at several exterior items and well as coordinating the pest control companies treatment and interior inspections and repairs as needed.   If you are still having this problem or are not happy with the solutions please feel free to reach out to the ***************** and they can assist you.  

    Thank you for being a valued resident at The Creek at Brookhollow Apartments.  

     

    *****************

    Property Supervisor 

    ***************************** Interests, Inc. 

     

    Customer Answer

    Date: 01/04/2023

    Complaint: 18571778

    I am rejecting this response because: Rats are running around at night. I have bags in the cabinet they ramble thru the bags all night until the lights come on. I think I should be compensated for living with rats. 

    Regards,

    ***********************

    Business Response

    Date: 01/16/2023

    Dear *****,

    I am being told that there is no longer an issue in your unit and no open work orders.   Please contact the Property Manager at The Creek at Brookhollow, as she will walk you through what we have done on our end to solve the problem and what your options are at this time.  

    Thank you, 

     

    *****************;

    Property Supervisor 

    ***************************** Interests, Inc. 

    Customer Answer

    Date: 01/19/2023

    Complaint: 18571778

    I am rejecting this response I, ***********************, would like to give some information that will help us come to a resolution for the issue at hand. Being that I walked into my home from a long day of work and located RATS in my home, I made a work order for the rats to be located, removed, and restoration of wood in which they entered my home. The maintenance people came and searched for rodents in kitchen, behind all appliances, and simply replaced two boards underneath kitchen counters. The rats were not located. Being that the rats were not located I started leaving lights on in the kitchen and fan so that it would appear to be someone moving inside my home. In return I have received higher utilities. So, I turned my lights and everything off because the higher utility caused hardship. The rats came back and found another way into my home the same night I decide to turn everything off. Rats carry infectious diseases and that, I was afraid of. Especially, being that they are bigger than my foot. I ended up making another work order, I also called management to have them remove the rat that I caught on a rat trap, located inside the counters where my dishes were. I did include A refund as a resolution, but I do feel a credit applied to Februarys Rent will actually show empathy toward the situation at hand. It just doesnt seem fair to me. I have included a video of the rat I ended up catching inside of my home after the work order was supposedly resolved. I purchased traps and a lot of sanitation and disinfectant products. Please give a resolution before Rent is due because I do feel I am compromising by handling this matter so calmly. The contract says I have to pay for pets and those rats are not my pets, they do not belong inside my home. I will be leaving lights and fan on until the day I decide to move out because the rats can easily come back and find another way in. 

    Regards,

    ***********************

    Customer Answer

    Date: 01/20/2023

    Complaint: 18571778

    I am rejecting this response because:

    I, ***********************, would like to give some information that will help us come to a resolution for the issue at hand. Being that I walked into my home from a long day of work and located RATS in my home, I made a work order for the rats to be located, removed, and restoration of wood in which they entered my home. The maintenance people came and searched for rodents in kitchen, behind all appliances, and simply replaced two boards underneath kitchen counters. The rats were not located. Being that the rats were not located I started leaving lights on in the kitchen and fan so that it would appear to be someone moving inside my home. In return I have received higher utilities. So, I turned my lights and everything off because the higher utility caused hardship. The rats came back and found another way into my home the same night I decide to turn everything off. Rats carry infectious diseases and that, I was afraid of. Especially, being that they are bigger than my foot. I ended up making another work order, I also called management to have them remove the rat that I caught on a rat trap, located inside the counters where my dishes were. I did include A refund as a resolution, but I do feel a credit applied to Februarys Rent will actually show empathy toward the situation at hand. It just doesnt seem fair to me. I have included a video of the rat I ended up catching inside of my home after the work order was supposedly resolved. I purchased traps and a lot of sanitation and disinfectant products. Please give a resolution before Rent is due because I do feel I am compromising by handling this matter so calmly. The contract says I have to pay for pets and those rats are not my pets, they do not belong inside my home. I will be leaving lights and fan on until the day I decide to move out because the rats can easily come back and find another way in. Please see video.


    Regards,

    ***********************

The Creek At Brookhollow is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.