Business ProfileforTop HID's Automotive Lighting Arlington Texas

My complaint is typical, at point of sale for halo lights for my **** Explorer Sport on 3/23 (******?) all is good and positive at installation asking to you to post positive reviews on the spot etc. Fast Froward eight months come 11/23 I noticed the front passenger halo light became unattached, I tested it as it still lit up so I took it over on Saturday 11/18 to check to have it reattached. I spoke with ****** to determine how long it would take to schedule which Thanksgiving was approaching so he took my contact info and would call me. Also informed me that the charge would be $250.00 however he would charge $150.00 for the repair which I was not too happy about especially that I just made the purchase just eight months prior for $375.00. What made it worse was the total different attitude versus the day of the sale, telling me after I stated my disappointment about the work install of the halo light stating "Things happen, that's the way it is" I then left, after two weeks I never received a call back and then on 12/1 I called and spoke to ****. I informed him I was waiting to schedule the fix of the halo light. He scheduled me the following Thursday. I came in, ****** was there and the attitude was with so handed the key. I waited for about two hours, I saw them pull my vehicle around, I paid the $150.00 and left. I was not a 1/4 of a mile down the road when my hood all of sudden raised up!!! I'm like what the??? I pulled over and fully closed the hood, my thought is the halo adhesive was fresh from what I **** told prior to leaving thus the reason why they may not have closed it fully. Just imagine if on the freeway!!! I feel that the labor fee should be partially refunded however I will submit a formal BBB Complaint should the halo(s) come apart again thus the reason for this review for reference. The halo light (left passenger side) adhesive seems less than the other as I informed ****** when I called him the day of the repair on 12/7/23.

Dear *****************,