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Business Profile

Beauty Salon

Shimaa Beauty Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty Salon.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a IPL (intense pulsed light) therapy for my discoloration of my face. I pre-paid for the 5 session package on March 9th 2024 for the amount of $591.25. On March 9th I received the first session, I informed the Kendal the employee I did not feel the laser working ****** responded they had gotten a new laser machine. After my first session I waited four days where there were not visible areas of the laser. Note: I have been having IPL face treatments off and on for the last 8 years to treat my sun spots (hyperpigmentation) on my face. I decided to seek my treatment somewhere else. I called the office and spoke to a front desk representative where I requested my refund. I was informed that Shimaa the owner was out of the country and should wait until March 22nd to hear from her. I finally received an email on Friday, April 5th where it states I would not be receiving any refund, even though I only received one session out of 5 due to it was a *************** I did read or was given any documentation stating that. All I want is my refund.

    Business Response

    Date: 05/03/2024

    This customer came and purchased a 3 treatment package for IPL NOT 5 (as stated above) (I have receipt to prove) from my  Business. I have emails where I tried to get her to come in and try to resolve the issue. She refused. We have a No Refund Policy that is posted on the wall in the waiting room where it states this.  We would have tried to satisfy this customer if she would have given us a chance. My Employee's do not have access to issue refunds. I was out of the country for the month of March.  

Shimaa Beauty Center is NOT a BBB Accredited Business.

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