ComplaintsforD.R. Horton America's Builder

• Initial Complaint

  09/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to express my concern and frustration regarding several recent changes in our community, which seem to have been implemented without adequate notice or consideration for the residents.Firstly, the recent elimination of the valet garbage service without prior notice has caused significant inconvenience. ******* has been left sitting in front of homes for over a week.In addition to this, I am concerned about the financial implications of this change. The recent increase in *** fees was justified in part by the cost of garbage pick-up services. With the elimination of the valet garbage service, I would like clarification on how the *** plans to address this discrepancy. Will the portion of the fee allocated to garbage pick-up be reduced, or will these funds be redirected to another service? Transparency in how our fees are utilized is essential for maintaining trust between the residents and the ***.Furthermore, I have noticed a reduction in the level of landscaping services provided in the community. If the scope of these services has indeed been reduced, this should be reflected in a corresponding decrease in our *** payments. Lastly, I would like to address the issue concerning the community gate. When our community was established, the gate was designed to operate electrically. It is now being communicated that there is no electricity available to operate the gate, which is quite frankly nonsensical. How is it possible that a gate originally intended to function with electricity is suddenly without power? This situation not only raises concerns about the functionality and security of our community but also about the management of our shared resources.I respectfully request that the *** Board provides clear communication and justification for these changes and addresses the concerns I have outlined. The residents of this community deserve to be informed and consulted about decisions that impact our daily lives

  Business response

  09/03/2024

  We appreciate the customer making us aware of their concern. The customers HOA is not under control of D.R. ********************** and was turned over to the elected board in May 2024.Residents of the community should address all HOA complaints to their property management company for appropriate resolution. D.R. ********************** has forwarded this complaint to the communitys property management company, and we have closed this case.

  Customer response

  09/03/2024

  Complaint: 22226416
  
  I am rejecting this response because:
  I understand that they are not the ********** however when they planned the development they sold it as a gated community. How could they then switch out what the builder intended? 
  We did not have any vote for any board members, nor have I have been introduced to any.  Lastly, if they have elected people to be on the board, where are the bylaws? 
  Regards,
  
  ***************************

  Business response

  09/04/2024

  The current HOA was elected by the homeowners of the community. D.R. ********************** is not involved in the decisions made by the current HOA. The customer should reach out to the community property management company for assistance as we are unable to help.

  Customer response

  09/05/2024

  Complaint: 22226416
  
  I am rejecting this response because:

  There is was no vote, therefore there is no board. I have sent several emails to the community manager. While I understand that you are not directly involved, I do need to know if when the plans to build ****************, was it intended to be a gated community? Thank you.
  
  Regards,
  
  ***************************

• Initial Complaint

  08/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to file a formal complaint against D.R. ********************** for the ongoing landscape and drainage issues at my home. I purchased an Emerald Series "high-end" home on March 31, 2023, from Continental Homes of Texas, LP DBA Emerald Homes, aka D.R. ********************** Americas Builder. The price of the home included landscaping. Despite numerous attempts to resolve the issues through the company's representatives, the problems persist and continues to worsen. Attached is a letter outlining some of the issues that have occurred since I closed on my home and the expected resolution.I have exhausted every avenue attempting to resolve the issues through the proper channels. However, the situation continues to deteriorate. I am requesting your assistance for a prompt and comprehensive response, including a plan of action to address all the issues outlined in the attached complaint.

  Business response

  08/29/2024

  We appreciate the customer making us aware of their concern. A division representative met with the customer and explained how the design of the community drainage plan works. Rainwater flows through her back yard as part of the designed drainage flow. The system is currently working as designed and there are no flooding, grading, nor erosion concerns to address. This matter has been closed. 

  Customer response

  09/04/2024

  Complaint: 22202875
  
  I am rejecting this response because the company made a commitment to fix the erosion that occurred on the property immediately after closing, which they did not. They are not operating in good faith. The damage that was caused last year has not been rectified and each time it rains, there is additional damage to my property from neighboring property. DR ********************** is responsible and should rectify the situation in the same manner they have done for other home owners. They are being biased and unfair in their response.
  
  Regards,
  
  *****************************

  Business response

  09/05/2024

  At the time D.R.Horton inspected the customers property, no erosion damage was present. We have closed this case as there are no warrantable concerns to address.

  Customer response

  09/05/2024

  Complaint: 22202875
  
  I am rejecting this response because:

  The erosion to my property was primarily caused by rain and water runoff from my neighbor's property. The erosion occurred the day after closing and continues to be an issue today due to the company not fulfilling their obligations.
  
  Attached are additional pictures as evidence spanning from April 1, 2023. the day after closing to six weeks later, clearly showing the progressive erosion. My closing date was March 31, 2023.
  April 1: Initial proper grading of the backyard was evident.
  April 10: After rainfall, runoff from the neighbor's property became noticeable.
  May 22: Further rainfall resulted in increased erosion.
  May 24, 2023: Significant erosion levels were observed.
  
  This erosion has continued for over a year, worsening with each rainfall. I contacted ***************************, Assistant Superintendent when I noticed the initial regrading this issue in April 2023, referencing the warranty book which suggests my neighbor may be responsible for water damage due to lack of landscaping; however, I was advised by ************** not to involve my neighbor, it was DR *********************** responsibility, and they would regrade my property before landscape install. Despite this assurance, no regrading was performed prior to landscaping.
  
  DR ********************** is selectively addressing property issues, potentially engaging in unfair practices and bias. Providing secretive payment to avoid the appearance that the fix was done by Dr *********************** In the hopes of not fixing other property. In addition, no official comprehensive assessment of the property was conducted. The brief visit by a company representative did not result in a formal evaluation or conclusion. A two sentence email with the exact verbiage previous shared by DR ********************** is not an official assessment or findings or fact. 

  Regards,
  
  *****************************

  Business response

  09/06/2024

  At the time D.R. ********************** inspected the customers property, no erosion damage was present. We have closed this case as there are no warrantable concerns to address.

  Customer response

  09/06/2024

  Complaint: 22202875
  
  I am rejecting this response because:

  Per the email from ***** ************************* from July 15, 2024, see attached, she stated she would "...schedule the grading company to confirm the drainage is correct per design." On July 18, 2024, ***************** from ********** site services and ****************************************************** (Dr ********************** Customer Service Tech) came to my home where **** pointed out several low areas on the property where water will pool, none of this was documented. Instead, after several outreach asking for the official assessment to be shared, I received a two line email response, stating drainage is per design; reflecting the same language DR ********************** use.
  

  No erosion evaluation was ever conducted. If I am incorrect, I demand to see the official grading assessment that was done. Furthermore, my repeated inquiries about whether the individual who visited the property was a third-party evaluator or a company employee have been blatantly ignored.
  DR **********************s failure to disclose this significant drainage issue prior to the sale is unacceptable and potentially illegal. The fact that my home is the only one in the community experiencing this severe "river lake" issue during rainfall is clear evidence of a specific problem with my property's grading or drainage system. DR ********************** guaranteed that this issue would be resolved prior to sod installation, yet this remains unfulfilled.
  

  I expect DR ********************** to rectify this situation and deliver what was guaranteed.
  
  Regards,
  
  *****************************

• Initial Complaint

  08/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am filing a complaint against D.R. ********************** regarding the purchase of a brand-new home in Texas, which was not ready for occupancy at the time of closing. Since we moved from ***********, despite multiple requests to delay the closing date to allow for an in-person final walk-through, the seller refused and insisted on an earlier closing date. As a result, several critical issues were overlooked, including:Non-Operational **** System: Upon moving in, I discovered that the air conditioning system was not functioning, forcing my family to stay in a hotel for several days during the extreme Texas heat. The **** system was not fully operational until July 2nd, 2024, several days after our move-in.Missing Blinds: The blinds, which were promised as part of the sale, were not installed until July 11th, ****** days after closing. This lack of privacy and security further exacerbated the inconvenience.Misrepresentation of Property Condition: The seller inaccurately claimed that there were no issues with the property. However, we found bubbles in the carpet, which were present before move-in and misrepresented as damages caused during the moving process.These issues have caused significant financial strain, mental anguish, and loss of work time. Despite repeated attempts to resolve these matters directly with D.R. **********************, including a request for additional compensation for the incurred expenses, the seller has refused to offer any satisfactory resolution and has provided misleading information about the events.I am seeking intervention from the BBB and FTC to hold D.R. ********************** accountable for their misrepresentation and failure to deliver a home that was ready for occupancy as promised.We believe we have been victims of injustice by DR. **********************. I truly hope to get help from BBB. Thank you.

  Business response

  08/28/2024

  D.R. ********************** understands the frustration the owner experienced due to the **** not working when trying to move into their new home.However, the **** was repaired in a timely manner and the owners only stayed in a hotel for 3 nights. D.R. ********************** has agreed to reimburse the owners for hotel and food expenses while out of the house due to the **** issue.  D.R.********************** will not agree to pay the owners additional compensation or to repurchase their home.    

  Customer response

  08/29/2024

  Complaint: 22194584
  
  I am rejecting this response because:

  While I appreciate the offer to reimburse us for the hotel and food expenses, I must emphasize that the time lost due to the **** issue has been substantial and has caused significant disruption to our lives. This situation has not only cost us money but has also taken a toll on our well-being and work.
  

  Additionally, I want to address clause #5 in the agreement. I request that this clause be removed because it could limit our ability to address potential future issues with the **** system. If D.R. ********************** has provided a lemon AC unit, we must have the right to seek remedies without being constrained by this agreement.
  Please review the revised agreement, which I have attached again, and consider these concerns. 
  
  Regards,
  
  *********************

  Business response

  08/29/2024

  D.R. ********************** would like to clarify that the settlement agreement in no way changes, limits, or voids the warranty of the ****.  The settlement agreement is only regarding the reimbursement of money.  Section 5 is not referencing the **** and therefore will not be removed from the settlement agreement.  D.R. ********************** will still agree to reimburse the homeowner for the hotel and food expenses once a signed settlement agreement is received. However, D.R. ********************** still rejects the owners request for additional compensation.  

  Customer response

  09/03/2024

  Complaint: 22194584
  
  I am rejecting this response because:

  Just imagine driving nearly 12 hours from out of state to move into a brand-new home, built by one of the most reputable builders in the country, only to find out that the ** isnt workingin the middle of a Texas summer with temperatures around 100 degrees. To make matters worse, the builder promised to install blinds, but they weren't put in until 18 days after closing. During that time, the house was uninhabitable, and I wasted my PTO dealing with these issues instead of smoothly settling into our new home.
  This situation has been far from what we expected, turning what should have been a joyous transition into an incredibly stressful ordeal. To add to our frustration, false information was presented by the builder when these issues were raised.
  Ive attached a detailed record of the time lost due to the builder's actions. I am seeking BBB's intervention in this matter, as we are still seeking fair compensation for the trouble weve endured.

  
  
  Regards,
  
  *********************

• Initial Complaint

  08/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In December of 2018, we bought a house from D.R. ********************** and paid $225,000 for the home. I'm not complaining about the overall shoddy workmanship of the home or the fact they never completed the "to do list" within the 12 months after purchasing the home, or the fact that they denied a claim for sheetrock that had clearly been exposed to moisture and was falling apart. What I have an issue with is that I have hail damage on my roof and the insurance policy that they offered me through progressive is denying the claim due to "improper installation". I have contacted the *** in ************** and they said there is nothing they can do about it. A roof is suppose to last somewhere between 10- 15 years and I'm having to replace mine in 6 due to their shoddy workmanship and it's not covered under structural warranty and the insurance said it was improperly installed. So, first of all, this sounds like a fraud/scam if the builder is pushing money to the insurance knowing that their shoddy work isn't going to be covered for things do not fall under structural warranty. Secondly, I do not understand how something of this magnitude and due to the length of time it would take to discover something like this, would leave the consumer in a huge predicament with no options at all. No responsibility or accountability. I'm looking for someone to be held accountable either the builder or insurance company and replace the roof.

  Business response

  08/27/2024

  We appreciate the customer making us aware of their concern. The customers home originally closed escrow December 6, 2018, nearly six years ago. No requests for warranty service were received for the roof during the warranty period. As such, **** Horton,respectfully, denies the customers request for replacement. 

  Customer response

  08/27/2024

  Complaint: 22191704
  
  I am rejecting this response because:

  I cannot make a claim on something that hasn't happened yet. I have sustained wind/hail damage to my roof. The insurance company (which D.R. ********************** offered a discounted rate for which I assume they are getting a kickback for funneling them customers) denied the hail/wind damage because they said the shingles were improperly installed. So, if you do shoddy workmanship, knowing it will probably last past the 1 year and the insurance company you are funneling people to doesn't have to pay out because it's a workmanship issue, it kind of starts sounding like a fraud/scam.  I'm just asking for you to actually do the right thing and fix what you did incorrectly and is now costing me to replace a roof in 6 years when they are suppose to last ***** or longer. This is completely unacceptable. 
  
  Regards,
  
  *************************

  Business response

  08/27/2024

  We have reviewed the customers comments, and our original response stands. We have nothing to add.

  Customer response

  08/27/2024

  Complaint: 22191704
  
  I am rejecting this response because:
  This is completely unacceptable, I have an email from the insurance company specifically detailing how the crew you hired did not properly install the shingles. The claim was not filed within a year because there was no issue within the year. Your direct incompetence is now costing me money that should not be spent because of your inferior work. You should at least value your name and your reputation enough to make good on your sloppy work.
  Regards,
  
  *************************

• Initial Complaint

  08/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I moved into my new home in September 2023, and will be coming up on one year soon during which my home will no longer be under warranty. Since early spring 2024, during heavy rains, streams of water flood my back and side yard, it actually runs like a small river. The soil is nothing but hard **** so the water takes several days to soak into the ground and dry up, or be evaporated, so enjoying my yard for days after it rains is impossible. I have gone to our local office to speak with corporate, only for them to say someone will get in touch, no one has, I have emailed, texted, sent videos, I have spoken with the onsite construction supervisor, and have not even received any response to my requests for resolution. Not even a follow up email, except to say that I have been assigned a ticket, which means absolutely nothing. This is totally unacceptable to purchase a brand new home and unable to fully enjoy it.

  Business response

  08/29/2024

  We appreciate the customer making us aware of their concern. A division representative and our excavator met at the customers home to inspect her concern. A low spot was identified, and corrective actions are scheduled for September 3-4. The plan was communicated to the customer.  

  Customer response

  08/31/2024

  Complaint: 22188582
  
  I am rejecting this response because: I accept the response, however, the matter has not been resolved as of this date.
  
  Regards,
  
  ***********************

  Business response

  09/06/2024

  D.R. ********************** has completed the grading, seeding and clean-up of the customers yard. This matter has been closed.

  Customer response

  09/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  08/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am filing a formal complaint regarding the issues we faced during the purchase of properties at *********************************************************************************************, and ************************************************************************************, with D.R. *********************** Due to the companys errors and miscommunications, we experienced significant emotional distress, especially my wife, who is now suffering from anxiety.**Summary of Issues:**1. *********************************************:** - **Loan Denial:** Initially approved for a USDA loan, we were informed five days before closing that our income exceeded USDA limits, voiding our loan approval. This caused disruptions, including non-refundable costs for movers and a rental truck, and work schedule changes. ******************************************** The company admitted their mistake and offered two unaffordable options: a $10,000+ down payment or a transfer to another community without income limits.2. *********************:** - **Inspection Fees:** Our request for a refund for the initial inspection was denied, despite incurring additional inspection costs at the new property. - **Inspection Issues:** The new inspection revealed major problems, yet D.R. ********************** pressured us to close before all repairs were done, dismissing our concerns by labeling the house as "entry-level."**Requested Refunds:**1. ******* money deposit of $1,500.2. Inspection fee for *******************************************: $632.3. Inspection fee for *******************: $475.These issues have disrupted our lives, and D.R. **********************s refusal to refund our money, despite their acknowledged mistakes, is unacceptable. I am seeking reimbursement for these expenses.

  Business response

  08/28/2024

  We appreciate the customer making us aware of their concern. A division representative met with the customer and reached a mutually agreeable resolution. This matter has been closed.

  Customer response

  08/29/2024

  Complaint: 22187938
  
  I am rejecting this response because:

  Good afternoon,
  
  According to information from the Better Business Bureau, the business "D.R.Horton" provided the following response: "We appreciate the customer making us aware of their concern. A division representative met with the customer and reached a mutually agreeable resolution. This matter has been closed."
  
  However, I must clarify that no division representative has ever met with me, nor have we reached a mutual agreement or resolution, as D.R.Horton has stated, thus the matter has not been closed. Additionally, after their message was shared with the Better Business Bureau, I received a brief email from ************************************ ***************************************** stating only that "we will refund all your money back" (see attached). Unfortunately, the message was vague, and I have been unable to verify whether ******************** is an actual employee of D.R. *********************** My attempts to contact him have gone unanswered until this date (Thursday, August 29th, 2024, at 14:35 PM CST)
  
  Therefore, I can only accept the business's response once I receive a clear, detailed counterstatement, and proof that the full requested refund has been successfully processed. Until then, I must reject their response.

  Regards,
  *****************************

  Business response

  08/29/2024

  ******************** is, in fact, a member of the ************************************** team and his email was clear that the customer's money would be refunded. Refunds are made consistent with how the original payment was received. Therefore, if the customer submitted a check, then a check will be provided to the customer - generally 4-6 weeks for processing. If the customer made an electronic transfer, then the customer should expect to see an electronic refund to the same account. As D.R. ********************** has agreed to the customer's stated desired settlement, we have closed this matter.

  Customer response

  08/29/2024

  Complaint: 22187938
  
  I am rejecting this response because:
  
  Thank you for clarifying ************************ role within the ************************************** team and for confirming that the customers refund will be processed accordingly.
  
  However, I must reject this response because there are some unresolved details, and a detailed response is required; we have already suffered enough of miscommunication and failure to provide what we were promised. A simple, short message does not suffice what has been requested nor will serve as an evidence of resolution. 

  The ******* money deposit of $1,500 was indeed paid directly to **** ********************** via my personal credit card. Nonetheless, the inspection fees for ******************************************* ($632) and ******************* ($475) were paid separately, also via personal credit card, but directly to the respective inspection companies and not through **** **********************. 
  

  Could you please provide details on how the refunds for these third-party inspection fees will be managed? Your response did not clarify the process for refunding these fees, only mentioning that "refunds are made consistent with how the original payment was received".
  
  Lastly, due to recent communication challenges with **** **********************, this matter will remain open with the Better Business Bureau until the total sum of $2,607 is fully refunded. Once the refund is received, I will personally provide proof of the refund to close this case. Until then, the matter will remain open and unresolved.
  
  Thank you for your attention.
  
  Sincerely,  
  *****************************

• Initial Complaint

  08/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I closed on my home *********************************************************** the second bathroom vanity sink. I filed a maintenance request due to the slow drain occuring within the first year of home occupancy and being covered under warranty. DR *********************** DR ********************** responded that I had to call a plumber first to ensure the clog/slow drain was not due to hair clogging the sink plumbing. I've had two plumbers assess the situation and found no hair or personal build-up in the drain. The last plumber almost broke his snake as it reached a solid formation within the pipes, bending the snake and not allowing it to move any further.DR ********************** is now requesting I have my drain snaked with a camera. The original plumber and DR ********************** will then decide how and who will fix the issue (if either) meanwhile, I am inconvenienced not being able to use a sink in a brand new house that is still under warranty. This is just one of many issues I've had to deal with DR ***********************

  Business response

  08/26/2024

  We appreciate the customer making us aware of their concern. A blockage was found and removed from the line, and we have scheduled repairs to the drywall where plumbing was accessed to effect the plumbing repair. D.R. Horton is committed to ensuring all warrantable repairs are appropriately resolved.

  Customer response

  08/27/2024

  Complaint: 22177473
  
  I am rejecting this response because: I closed on this house JAN 11, 2024. I did not move in until February 2024 and it has been seven months since the initial maintenance request, only to be informed to schedule a ******* to snake the drain, paying out of pocket first and then possibly be reimbursed if the issue was found to not be hair clogged. I complied with all requests, was given the run around and only received traction to resolve after submitting the initial complaint. I have had to hygiene in my bathtub (to include washing my hands after a bathroom use, and brush my teeth and was my in the mornings and evenings (outside of a regular shower). The inconvenience of not wanting to honor the DR ********************** warranty due to not believing me has been absolutely demeaning and horrific to say the least.   

  The first ******* provided a $600 estimate.

  The second ******* charged $245 to snake however he did not have a camera snake. Because he did not have the camera, I was told I could not submit the invoice "yet".

  The third (original) ******* looked in the attic and again told me to call another ******* to snake the drain system with the camera because too many *******s had already "touched the original plumbing work" and they didn't know if that was the reason for the blockage.

  The fourth ******* (sent after this complaint) said his camera snake could not make any turns because the space was too small to use the camera, however he would call ******* and let him the issue was a "solid matter" in the drain.

  The fifth ******* (original again), finally cut into the wall and found a solid mass of gravel. 

  At this time, not only do I require an apology but I also request compensation. DR ********************** also needs to look at customer service training, as this is not the first issue I've had since purchasing this house. 

  Regards,
  
  *************************

  Business response

  09/03/2024

  The Customer Care Manager met with the customer on August 30, 2024, to thoroughly review this matter, explain our procedures and review documentation that was provided to the customer at time of closing. D.R. ********************** has agreed to reimburse the customer for costs associated with this matter and apologized for the inconvenience and confusion that was encountered. The customer was provided with the email address of the Customer Care Manager to forward all related receipts to allow the reimbursement process to move forward. We have closed this matter pending receipt of required documentation from the customer and issuance of the reimbursement. 

  Customer response

  09/04/2024

  Complaint: 22177473
  
  I am rejecting this response because: DR ********************** finally fixed the plumbing issue after 7 months. The disregard for my inconvenience has caused me mental anguish, required me to take numerous days off of work, and shell out money. The company only responded after this complaint. The builder did not stand behind their warranty, to include the previous maintenance calls I submitted. Again, compensation of an extended warranty, upgrades, etc. The builder needs to customer service training. 
  
  Regards,
  
  *************************

• Initial Complaint

  08/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My client *********************** purchased his property located at ****************************************. He made an ******* money deposit of $11,500 for the purchase. ****** was always willing to buy the house being sold by DR *********************** He had been part of the ****************************************** since January due to his less-than-ideal credit score. He remained in the program and applied to buy the property when he was ready. ****** applied with DR ************************ lender, whose name is ******** ***** De *********************. From the beginning, ******** was aware that my client did not have the taxes for the year 2023, as ****** had requested an extension to file his taxes until September 2024. He even had to divorce because he was married in body but not on paper for over two months, and to proceed with the purchase solely in his name, he managed the divorce. All these factors are crucial in demonstrating that my client was committed to buying the house. As an alternative, my client arranged profit and loss statements with his accountant, but this did not work for loan approval. We explored alternatives, such as a bank statement loan, but the interest rates were prohibitively high. In the end, my client could not complete the purchase. He had this contingent on financing, and we received the loan denial letter from ********. DR ********************** wants to retain his $11,500 deposit. DR ********************** cites the following reasons for retaining my client's deposit: They claim my client refused to submit the documentation and failed due to omission. However, my client does not have the 2023 tax returns.It was known from the beginning that he did not have these documents, and he did not omit any documentation.They mention that default letters were sent to my client. Neither my client nor I, as his realtor and representative, have received any loan denial letter. We only received a letter denying the deposit, which was not sent by the established deadline.

  Business response

  08/29/2024

  D.R. ********************** researched the customers concern and reached a mutually agreeable resolution. This matter has been closed.

• Initial Complaint

  08/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am reaching out as I put in a warranty ticket with DR *********************** the super came out and created a list of things to address for our first year and we have yet to hear anything else back. *** reached out to the super via phone and text and still no response. This is unacceptable. I was promised assistance and have not heard anything in weeks.

  Business response

  08/23/2024

  We appreciate the owner letting D.R. ********************** know there are some one-year warranty items that need to be addressed.  The Customer Care Representative has been in contact with the owners regarding scheduling the warrantable repairs.  

• Initial Complaint

  08/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  They refuse to cover any damage from Hurricane *****, claiming they dont need to help on acts of God. So I have to fix everything at my own expense.Also, the company did not caulk their outdoor outlets. Their electric company, *******, said thats illegal. But said I signed a contract so they do not need to do anything.

  Business response

  08/20/2024

  We appreciate the customer making us aware of their concern.A division representative has reached out to the customer and this matter has been resolved.

  Customer response

  08/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩