Complaints

This profile includes complaints for Texas Health Resources's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Texas Health Resources has 26 locations, listed below.

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• 

  Texas Health Resources

  612 E Lamar Blvd Ste 600 Arlington, TX 76011-4127

• 

  Benchmark Family Medicine

  5501 Gordon Smith Dr # 500 Rowlett, TX 75089-3209

• 

  Presbyterian Hospital-Dallas

  6200 W. Parker Road Plano, TX 75093

• 

  Presbyterian Hospital-Dallas

  6200 W Parker Rd Plano, TX 75093-8185

• 

  Presbyterian Hospital-Dallas

  6200 W Parker Rd Plano, TX 75093-8185

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/09/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *02-07-2022 - I had a total knee replacement at Texas Health Harris Methodist **** E., South Lake, Texas **06-22-2022 - I started receiving billing statements from Texas Health Resources *************** ***************************** Texas (THR - ************) in the amount of $4,275.45.**08-22-2022 - I did a 3-way call my insurance company ********** Blue Shield (**** - ************) and THR, to figure out why this bill wasn't paid through my coverage. They explained that it was a coding error. The issue was corrected and they sent a copy of my my new Explanation of Benefits (EOB) over to THR.**11-19-2022 - I continued to receive the ******** from THR **12-22-2022 - I did a 3-way conference call with representatives from **** and THR to get to get the issue resolved. The representative from **** explained my benefits, and confirmed that THR received payment and my new EOB. The representative from THR confirmed payment in full on 8-24-2022, In addition, the **** representative reviewed my Federal Employees clause which details the No Surprise Act which should have been applied to my account.01-12-2023 - I received another billing for the same amount of $4,275.45 02-6-2023 - I sent a letter to THR questioning this bill and any notes on the account.02-19-2023 - I received another billing for the same amount of $4.275.45.02-28-2023 - i attempted another 3-way call with **** and THR, but we couldn't get a representative from THR on the phone. **** has reached out to THR with Claim #********.03-08-2023 I received a letter dated 02-23-2023 from a COLLECTION AGENCY agency for a debt of $4,275.45!!!

  Business Response

  Date: 03/13/2023

  Hello, 

  I am so sorry to read about this. I have forwarded your message to the appropriate staff member for review. A representative will be contacting you soon. Thank you, -*****, Texas Health

  Customer Answer

  Date: 03/13/2023

  Complaint: 19561696
  
  I am rejecting this response because: I have been receiving these statements and contacting them for a year now. It's the same story. We will send it to someone else, and now you have sent to a collections agency like no conversations have taken place.
  
  Regards,
  
  ***********************

  Business Response

  Date: 03/14/2023

  Hello, 

  A representataive should be in contact with you soon. Thank you for contacting us. --*****, Texas Health

  Customer Answer

  Date: 03/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response is what I expected and I would still like aan itemized paper billing of my charges and what has been covered by my insurance for my attorney records. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:01/09/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Guarantor #********* I ************************* was seen at Alliance Texas Health in August 2022. I was in the hospital for 3 days and applied for Financial Aid (Medical Indengince) in September 2022. We are now in January 2023 and have heard nothing. Physician services for Texas Health have sent my bill to collections. They claim the Texas Health Resource should have provided a letter within 60 days to send to them regarding financial assistance. I have proof that both the hospital charges and Physician services are under financial Review by Texas Health. The hospital has not acted on the amount owed to them but has not let the ***************s know what's going on. My *************** bill is now in collections with CSI, although under financial review with Texas Health. My Chart, it shows both bills under review for financial assistance. Texas Health is on the verge of damaging my credit as customer service for the Hospital and **************** do not work together. It has been 5 months and CSI (a collection agency) continues to call and harass me asking me to pay an amount that is in review at Texas Health. Calling neither the Texas Health ***************** nor Texas Health ******** services has helped me. They both blame each other while I supper with an account in collections. Please apply for financial assistance to both Hospital and ********** Services as the harassment from CSI is violating my rights. I acted out of good faith in making sure I applied for financial assistance that I was informed would be resolved in 90 days. It is now 5 months. Attached are documents that show ********** Services is under review for financial assistance although it has gone to collections.

  Business Response

  Date: 03/14/2023

  Hello, I am so sorry to read about this. I have forwarded your complaint to the appropriate staff member for review. A representative will be in contact with you. Thank you, --*****, Texas Health

  Customer Answer

  Date: 03/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:11/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came into a payment plan with them in 2020 for the birth of my daughter. In June of 2021, the first issue happened where they erroneously sent my information and payment plan to a third party debt collector even though we had a contract signed and NO payments had been returned and they were on auto-draft so they were being paid. I was only notified because the debt collector called me and I called the billing department with Texas Health to discuss. They pulled it back from collections and said it was their error. I went ahead and RE-signed a payment plan with them and started making payments again. October 24 and October 27, I received an email stating that visits were removed from my plan and then my payment plan was closed. I called Texas Health again to verify if it was a mistake, and YET AGAIN, they had sent my information and plan to a third party debt collector. I was told by MULTIPLE associates that it was an error on their part, however, they have no resolution for me outside of wanting me to sign yet another payment plan expecting for this to not happen a third time. I find it ridiculous that they are expecting me to sign ANOTHER form after they have sent my information to a 3rd party agency which went AGAINST THEIR CONTRACT WITH ME. I find that original contract void since they violated it because the contract says that they will send to a debt collector if it is not being collected on, and it was every single month. I have other emails that are related, but couldn't attach.

  Business Response

  Date: 12/14/2022

  
  
  Patient has multiple accounts that were due and applied for our hospital charity program seeking assistance on the outstanding amounts that were due after insurance.  Partial assistance was provided reducing the patient portion due for some parts of the outstanding amounts.  Each account added to the total due account once it becomes final due and appears due to this it had reached the point of statements that allowed it to move to the next step.   This was corrected by recalling the account from the agency, no reporting took place that will be negative on the patient credit report.   Upon this correction being made patient did set up account on the payment plan to continue making payments.  At no fault of the patient an action taken on the account to remove a billing code allowed it to return to the status of agency,  this was quickly corrected, and we apologize that it happened.   Training opportunities have been identified and we sincerely apologize this requires you to take additional action to continue the payment plan.  At this time there has been no reporting that has been negatively reported against you.  The amount remaining on the accounts is due and will remain due continuing through the collection cycle.   The payment plan *** continue but does require action on the patient part to set up, this *** be set up by patient logging into the bill pay system or contacting the business office and speaking with a representative.  Either action will require the plan to be accepted by the patient to continue terms of requested payment plan. 
  
  21500291852 due 129.19
  21000554349 due 251.90
  

  
  

  Customer Answer

  Date: 12/14/2022

  Complaint: 18379337
  
  I am rejecting this response because: The contract was violated twice now by it being sent to collections.
  
  Regards,
  
  *********************************

• Initial Complaint

  Date:10/04/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had surgery performed at a Texas Health ********************* in ***** on 6/28/2022. I received several bills from Texas Health Resources that I paid. One bill for $290.79, seemed to have "fallen through the cracks". I don't know if I never received it or if I did receive it and misplaced it. I did, however, receive a notice in the mail from Texas Health Resources on 9/8 stating that I was 30 days past due with this bill. At 9:54am on 9/9, I called my insurance company and they verified that the bill was valid. I immediately made the payment using the bill payment feature of my bank. At 10:28am on 9/9, I received a call from a Texas Health Resource employee letting me know I had this bill overdue. I joked with her that she must have been looking over my shoulder because I just sent it. I told her how it was sent and the call ended. On 9/23, I got a call from a Texas Health Resource employee telling me that this bill was still overdue. I told her I paid it and, with her on the phone, logged into my bank account and verified that it had been paid. I told her the check date from ********** was 9/12 and the check cleared on 9/16 (7 days earlier). Yesterday (10/3), I received a validation notice from **************** *** (a collection agency) stating that I still owed this debt. Texas Health Resources sent a debt they knew I paid to a collection agency. I called Texas Health Resources this morning and let them know I was furious that they handled this in this manner. I gave her the check date, check number, and the date it cleared. She said there is no record of it being in their system but she would research it. The fact is, I paid this debt, I gave them the pertinent information, they mishandled it, and are now trying to collect a debt I do not owe.

  Customer Answer

  Date: 11/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:09/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw my credit report and I noticed that there are inaccurate and fraudulent accounts that I needed to report and correct by your company. Evaluate and investigate those account that is not 100% accurate. Here are the lists that indicates the company name, balance, and date last reported:Account Name ** HLTH ****** Balance $6,675.00 Account Number ********

  Business Response

  Date: 09/22/2022

  
  
   
  
   
  
  Please clarify the nature of your dispute.  Are you disputing being a patient at our facility?  We will mail a copy of the itemized statement for the visit, please let us know if you do not receive it within 5 business days.
  
   
  
  Once you receive the itemized statement, if you dispute being the patient in question, please let us know; we will send you an ID Theft Affidavit and initiate an investigation.
  
   
  
  We also do not show that this balance has been reported to any credit agencies; please email a copy of your credit history showing our facility and balance to this address **************************************************************** and we will also investigate if the agency incorrectly reported it.
  
   
  
  If you prefer to speak with a representative, please contact us by phone at ************** Monday-Friday from 7:00 AM 6:30 PM CT.  We appreciate the opportunity to partner with you for your health and well-being.
  
   
  
   
  
  Respectfully,
  
  ************** | Team Lead - ***************************************** Experience | Central Business Office
  
  Pronouns: [She/Her/Hers]
  T ************ | F ************

• Initial Complaint

  Date:08/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.TEXAS HEALTH RESOURCES ACCT #: ************ BAL. $500.00

  Business Response

  Date: 08/25/2022

  They didnt provide the location name. 

• Initial Complaint

  Date:06/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled a visit with my PCP thinking that it would be my annual physical. Instead, I just had a short conversation with my PCP and he scheduled a follow-up physical. He was nice, but his advice wasn't particularly helpful. I was shocked to get a $300 **** for this visit (It was $500 total with in-network insurance). I then logged onto the website to look at the ****, and it turns out that they had already sent it to collections, three weeks before the **** was due. I then called the Texas Health Resources call center, and they said it was a glitch in their system, but didn't give me a timeline for when it would be resolved. As of now, I was over-charged for this visit, but I have no idea how to pay this ****.

  Business Response

  Date: 06/16/2022

  
  I am so sorry to hear about this. Can you provide me the name and address of the location you visited so I can find the appropriate staff person to contact you? Thank you! 
  

  
  

  Customer Answer

  Date: 06/17/2022

  Complaint: 17329018
  
  In response to the business question "Can you provide me the name and address of the location you visited?" I visited *************************************** in **********. 
  
  Regards,
  
  ***********************************

  Business Response

  Date: 07/05/2022

  Hello, we have sent your complaint to the provider. A representative will be in contact. Thank you, --*****, Texas Health 

  Customer Answer

  Date: 07/05/2022

  Complaint: 17329018
  
  I am rejecting this response because:it has not been resolved.
  
  Regards,
  
  ***********************************