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Business Profile

Logistics

Folly Jay African Store and Logistics

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    One of my friends gave me the social media contact of one Follyjay logistics company in *****. My friend mentioned the company ships food items to ******* from *******. On November 26, 2022, I contacted Follyjay logistics company (a woman is the owner of the company), and I was given a list of approved items that can be shipped into ***. With this list, I contacted my parents in ******* to get all the things I needed, including food items such as a 50kg of garri (cassava flakes), noodles, nlyon, Crayfish, ***** (Yam flour), Maggi, 10 litres of palm oil, clothes, Aboniki balm, face towel. All these items weighed about 105kg and was taken to Follyjays logistics company in *****, ******* (their supposed branch in *******) on May 5 2023. I paid ***** ******* Naira for shipping, and I was issued a receipt. I was told that the goods will arrive in 3-6 months. On July 24, 2023, Follyjay logistics company in the ** reached out to me that my goods have arrived in the ** and that I am to pay clearance fee of 90 cent per kg. I asked if I could pay immediately but I did not get any response. On October 24, 2023, she reached out to me and said the goods has been certified for release from the port and packed into a warehouse and that I should pay the clearance fee within 3 days. My husband immediately transferred 100 USD to her zelle on October 25, 2023 and she acknowledged the receipt. Thereafter, I asked how I would my goods delivered to my home address in the ** and she said one of her employees would deliver to my home via **** However, I did not hear from any of her employees. I would call and send messages to her via WhatsApp but she would not pick my call nor would she reply my messages. This put a lot of emotional and mental stress on me. I created a shipping label and schedule pickup by UPS agent for delivery on November 27, 2023. I sent the shipping label to her, and she acknowledged the receipt of the shipping label. Till now I have not received my goods.

Folly Jay African Store and Logistics is NOT a BBB Accredited Business.

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