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Find a Location

AutoNation Ford Arlington has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • AutoNation Ford Arlington

      1400 Interstate 20 West Arlington, TX 76017

    • AutoNation Ford Arlington

      1400 W Interstate 20 Arlington, TX 76017-5836

    Business ProfileforAutoNation Ford Arlington

    New Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 11 Customer Reviews

    Customer Complaints

    13 complaints closed in last 3 years

    7 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    AutoNation Ford Arlington has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • AutoNation Ford Arlington

        1400 Interstate 20 West Arlington, TX 76017

      • AutoNation Ford Arlington

        1400 W Interstate 20 Arlington, TX 76017-5836

      Location of This Business
      1400 Interstate 20 West, Arlington, TX 76017
      BBB File Opened:
      12/25/2020
      Years in Business:
      68
      Business Started:
      1/1/1956
      Date of New Ownership:
      1/31/2013
      Business Incorporated:
      6/25/2003
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Alternate Business Name
      • Texan Ford Sales, Ltd.
      Related Businesses
      Business Management
      • Mr. Paul Solomon, General Manager
      • Mr. Nicholas Schnelle, Market President
      • Mr. Steve Kwak, President
      • Mr. James Joseph Murphy, Vice President
      • Mr. Mike Camp, Service Manager
      Contact Information

      Principal

      • Mr. Steve Kwak, President
      • Mr. James Joseph Murphy, Vice President

      Customer Contact

      • Mr. Paul Solomon, General Manager
      • Mr. Mike Camp, Service Manager
      Additional Contact Information

      Phone Numbers

      Website Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      13 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/27/2024

      My son who is active duty military bought a vehicle on June 13, 2024, and returned it within hours of leaving on June 14, 2024. Our contract includes a no-questions-asked disclaimer that allows the buyer to return the vehicle within 2 days and less than 250 miles. We put 4000 dollars down and we were told that they would refund the money within 7 to 10 business days. I called on Monday, June 24, to inquire why the money was not returned as agreed upon. I was told that it was out of their hands the system has been hacked. This is not my problem that their system was hacked. The payment was sent to Autonation; Autonation should return the money as promised.

      Customer Reviews

      11 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Travis H

      1 star

      08/07/2024

      My Bronco went in for warranty work on the wiper fluid motor. Once I got my vehicle home I noticed that the passenger headlight was no longer working, the wiper cowl was damaged so badly that the hood wouldn't open, the filler neck for the wiper fluid tank was damaged, missing a s**** that secures it to the body, and basically flopping around unattached to the fluid tank, there was also a metal panel behind the lower dash assembly that was not reinstalled properly, missing a screw, and rattling around like a sack of tin cans. I will not trust AutoNation with any of my vehicles moving forward.UPDATE: *********************** (Service Manager) returned my call today. He informed me that after consulting with *********************** (General Manager) that because of the negative review I left, they will not repair the damages to my vehicle and they will not allow me back to their dealership. I was asked via email to rate my experience with the service department. I gave an honest review, it was not a good review because my experience was not good, and now I'm being punished for my honesty. I have been a ******************* customer since 1998, primarily dealing with ************ in ****** and ******************. I have never been so disrespected by a service department before. Had ******* tried at all to do any service recovery and offered to repair my vehicle in a timely manner, I would have changed my review. Opinions and reviews can change in most circumstances, my opinion of AutoNation Ford Arlington will not change. This type of behavior is unacceptable and inexcusable.

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