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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

New Car Dealers

Classic Buick GMC Arlington

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/03/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were sold a vehicle and it was indicated to us by the salesperson that a second working key would be provided within a short amount of time. This key has never been provided and it has come to light that the second key did not exist and the dealership knew this. In addition, the one key fob that was provided with the vehicle contains an uncut key sliver. This blank sliver is not able to unlock the exterior doors or operate the vehicle in an emergency situation. The fob provided does work as intended but if it is inoperable there will be no means to operate the vehicle. The dealer behaved in bad faith and engaged in deceit by indicating there would be a second key and by knowingly selling us a blank key sliver that does not work with the purchased vehicle.

  • Initial Complaint

    Date:01/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 01/11/2025 My wife inquired about a lease of a 2025 Buick Oncore GX from Classic Auto in Arlington, **. My wife was there without my presence and was taken advantage of and the company ran a hard inquiry on my credit report twice. The sales spreadsheet math did not add up to the final price at the bottom of the page. My wife was also informed that she needed a $3,000 down payment to cover TT&L. TT&L adds up to $2,102. I had called the sales associate, ***** Lancaster. He explained that the spreadsheet math didn't add up due to "line items that wouldn't fit" and that "it is standard for Buick to preform and hard inquiry and then GM to do the same." They offered no solution to the problem and were in disbelief that we could possibly be upset about the math being wrong or the multiple hard inquiries for no reason. For reference, I contacted another dealership in the Buick family and they informed me that they (Classic Buick GMC) are a "shady" company and that it didn't surprise him the way were treated. He assured me that two hard inquires is bad business and unacceptable, and their math would be 100% upfront and transparent.

  • Initial Complaint

    Date:12/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to this dealership needing struts for my 2012 Buick Lacrosse. I was told that the struts for my vehicle had been discontinued. The dealership found some struts through their service attendant. i asked the dealer to put my car up on the lift so we can be sure that the struts they found would fit my car. The dealership guaranteed that these struts were the right ones for this vehicle. They said that I would also need a front end alignment when buying these struts. They were going to charge me $1300.00 for the front end alignment and the labor cost. I went to *********** repair after buying the struts from Classic Buick, to put the struts on. ****** Auto stated that the struts were NOT the right size. I have left several messages for ***** Lancaster, the general manager at Classic Buick, and he will not call me back.

  • Initial Complaint

    Date:08/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a car in *****, before I drove it back home to *********** ********* it started running hot and the air quit working. I brought it to GMC there in Arlington. So they said my compressor and fans wasn't working and it burned the fuse box so the replaced the fuse box. I paid $1041.00 and 37minutes after I picked up my car the same problem.happend again! They didn't test it well after the fixes what they said the issue was and I had to drive 8hrs in 115 degree heat!! Now they don't want to fix my issue when they didn't do their job correctly! And I'm 8hrs and feel helpless.

  • Initial Complaint

    Date:02/22/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint due to multiple attempts within the last 2yrs to get the dealership to take ownership and correct a title issue on there end. I purchased my vehicle through my credit union, State ****************** who make the transanction for purchase, tax title and licensing electronically. The dealership wrongfully ran my credit after refusal of a warranty they offered at additional cost and sent my title directly to me without the lienholder on it. The dealership responded once saying the purchase was cash which was false and refused to cooperate with reissue. I've left multiple voicemails over the pass two years and the credit union as well in attempt to get this resolved and they have been very unresponsive to me and state farm credit union in their attempts. They either hang up each time we call or never returns voicemails. This issue is affecting me and my loan as my credit union will change my interest rate due to the title issues that are not my fault. I want the dealership to respond, correct their errors, and reissue the title with the lien holder on it as this will greatly impact the remaining 4 to 5 yrs of my loan.

    Business Response

    Date: 03/22/2023

    *****************,  this is Art ********* in regards to *******************,  at the time of purchase ***** signed all of our documents that indicated that this was a cash transaction.  The money was wired in by State Farm with no indication of a lien to be recorded.  I have talked to my Title Clerk and she had on indication of a lien to be recorded on this purchase.  The information we have signed by ********************** had also no lien recorded on it as well.  I along with my title clerk want to help with this matter but ************* needs to get us the lien information which is the address for the lien.  My title clerk will then give him a correction title so he can take to the ********** in Bell county and at that point he will have to pay $33.00 dollars to record the lien on the title.

    I apologize for the delay or any inconvenience

    Art *********

    Finance  

    Customer Answer

    Date: 03/31/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *******************

  • Initial Complaint

    Date:09/01/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a truck from them and the 2 hr drive back had a front end noise. Called the salesman the next morning as it was late to inform them. They agreed to buy a wheel bearing if I would change the part out. After arguing on the phone that they could get a wheel bearing much cheaper than the one I found at the parts store by ordering one online and waiting on it like I had another vehicle to drive while I wait on parts for the truck I owned less than 24hrs. The issue wound up being more than just a wheel bearing. The bearings in the front diffirental were bad. Called them back to inform them and they argued that they couldnt confirm that without taking it to their shop for their mechanics to diagnose after they had already missed the differential being a quart and a half low on oil and full of metallic shavings in their great 72 point inspection of all vehicles they sell used. Finally got my check for the wheel bearing but they couldnt even cover the tax on it. While on the phone the service manager couldnt assure me they check the differential fluids even though it said they do in their report. Said if it requires pulling the cover they wont do it. And it does require that so it wasnt changed regardless what the report says. I had to change the differential under my cost. Also check all fluids as I had already been proven they dont check everything on the report. Showed to have to wipers installed on report but first rain took 3 swipes to clear the windshield. They dont call you back when they say they will. **** miles later I get an oil change and the plug is stripped. Either they stripped it or they reinstalled a messed up plug. I feel I should be at least refunded the full cost of parts that I was out of pocket.

    Business Response

    Date: 10/13/2022

    Please see attached response.

  • Initial Complaint

    Date:07/21/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My 2020 ****** **** AT4, had a *********** failure on May 10. Classic did not even begin service for my vehicle until 6 weeks after I had it towed into the dealership. It has now been 72 days and all I hear is that they are still waiting on parts. The mechanic has told me that GMC has had a lot of transmission failures, but yet no recall?

    Business Response

    Date: 07/25/2022

    We understand the consumers frustration, but due to parts being on backordered from GM, we are unable to complete the necessary repairs to fix his truck.  The customer has been put into one of our loaner vehicles until we can get the part that is needed to fix his truck.  There is currently no ETA as to when we will have the part we are waiting for.

    Customer Answer

    Date: 07/25/2022

    Complaint: 17599387

    I am rejecting this response because:

     

    Business did not address that the vehicle sat on the lot for over 6 weeks without being addressed.  They also have not addressed the loaner vehicle.  It is not equivalent to my the vehicle which has been in their posession for 11 weeks.  Also, they first loaner wasn't even a pickup - rather a compact SUV.  My truck has a secure bed and is equipped to tow my current trailers.  I have had to continually shift vehicles to maintain production at my company. 

    Regards,

    *****************************

Classic Buick GMC Arlington is NOT a BBB Accredited Business.

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