Complaints

This profile includes complaints for Don Davis Auto Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Don Davis Auto Group, Inc.

  2366 Road To Six Flags St E Arlington, TX 76011-5143

• 

  Don Davis Auto Group, Inc.

  633 N Highway 360 Arlington, TX 76011-6304

• 

  Don Davis Auto Group, Inc.

  1901 N Collins St Arlington, TX 76011-4315

• 

  Don Davis Auto Group, Inc.

  PO Box 1587 Arlington, TX 76004-1587

• 

  Don Davis Auto Group, Inc.

  2111 W Division St Arlington, TX 76012-3604

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/14/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Nissan Pathfinder on 04/08/24. I honestly had been renting for a month and needed a vehicle. Although, I was rushed into a vehicle with promise of repairs. Most have been met but my carpet was torn or coming apart in the back and front. I was told it would be repaired but it was not. They offer a 12 month Fabriccare policy that was not honored. Disregarding the broken promise. It it not fair that I pay almost 600 a month for a vehicle with destroyed carpet.

• Initial Complaint

  Date:10/03/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FOB key stolen. Had 2023 Jeep Renegade towed to dealership at ************************************************************** on09/21/24. Was told should take no longer than five to seven days. On day 12 and cannot get an answer as to the status of being able to pick up my truck. Costs 80 dollars a day to take Lyft to and from work. To a point now where I can no longer afford to get to and from work. At a loss and no one will help. Called and asked for the corporate number. **** *** stated I dont have that information . Asked to speak to manager and **** *** stated there is not a manger available . Asked when a manager would be available and told by same employee **** ***, I dont have that information available. Likely going to lose my job at this point, which is sad as I am a pediatric home health nurse. All I want to know is when I can pick up my vehicle which I have worked hard to pay off extremely early.

  Business Response

  Date: 11/20/2024

  This person purchased his vehicle before **** ****** purchased the dealership.  Please contact the previous owners *** Davis Chrysler Jeep Dodge Ram.  We cannot help this person.

• Initial Complaint

  Date:09/19/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** in and purchased a 2024 Nissan Sentra ** and after two days, went back to return it since I can still return it. Was told by my sales person that I wasnt able to return the vehicle due to the papers being sent in. Afterwards, I spoke to 3 different people who worked in the finance/ billing department of the bank my ****** is supposed to be financed with **************** on the phone, and they all told me that I can most definitely return the car since my payment wasnt even transferred to my profile yet AND that even if it WAS transferred onto there, it still doesnt matter. The car can be returned. No ifs or buts. I proceed to go back to speak to a manager and was told that either *** or ****** were going to be assisting me. A man by the name of ***** comes up to me and when I ask him if ****** or *** are coming, he says no. Youve got me here. He spoke to me and pretty much didnt help me out whatsoever and told me that the car was my problem. I told him about the people that I spoke with on the phone and he said that doesnt make any sense why they would tell you that. The papers are sent in already. After speaking to *****, (incredibly unprofessional) I called again and two more representatives told me exactly what the other three had said. All in all, I just want to deliver this car back to them and get my $1,500 that I spent to pay the taxes on the car. This is an easy fix but maybe Nissan and ***** dont like or want to help their customers. This is an extremely bad look on them considering that *** bought two cars from here as well. Wasnt even told about the return policy (which everyone should have it mentioned to them). I need a call back as soon as possible because this is just unacceptable honestly. Also, the reasoning for a new car was because my truck was giving me issues. So my sales person told me about a voluntary repo just so I could purchase the car he wanted me in. Very bad look since again, he wasnt thinking about our relationship

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was taken to *** Davis to get a diagnostic test scan. I was advised to do so by Nissan Consumer affairs after discussing what was going on with my vehicle with the phone representative. My vehicle did not have any warning lights, nor was the check engine light displayed on the dash. Follow up calls were placed to the service manager for updates on the vehicle. After repeated phone calls, I was told they were very busy. Another follow up call was placed by myself, and I was informed that a new engine was needed in the amount of $14,000. I disputed this during the call. I felt they were trying to file an exaggerated claim due to me having an extended service plan. The service manager then stated they were not going to repair the vehicle without placing a new engine in the vehicle. I was later informed that a scan diagnostic was not performed on my car. A call was placed to the company handling the extended service contract stating lack of maintenance and sludge. A claim for a new engine was filed. for my car and a claim was place for a new engine sighting sludge build up. After requesting the invoice, I learned that a diagnostic scan of my vehicle was not performed. After a replacement of the valve cover gaskets at a cost of $400.00 and 2 oxygen sensors at a cost of $200 my car is running fine.

  Business Response

  Date: 09/11/2024

  I attached a pdf copy of the repair workorder, and the car fax on the customers vehicle.,along with the technicians comments in autopoint for you.
  
  The client presented the vehicle to us with a complaint of white smoke coming out the tailpipes.  Master tech inspected the engine and found sludge buildup in the engine.  Recommended a new engine due to damage of lack of maintenance.  Records and car-fax confirmed the appearance of no oil change being performed since ****** miles, which currently had ****** miles, a difference of ****** miles with no record of oil changes.  After leaving our dealership, it appears the client went and had an oil change done that we can see on car-fax.  Based on our experience in these cases, it is difficult to overcome the damage that lack of maintenance causes.  
  

  Customer Answer

  Date: 09/11/2024

  Complaint: 22260524
  
  I am rejecting this response because: Don ********************** had possession of my vehicle on June 8, 2024. My car was picked up on June 15, 2024. I did not have possession of my car  to take it to Take 5 on June 8, 2024. 
  
  Regards,
  
  *********************************

• Initial Complaint

  Date:05/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm upset that this dealership charged me ****** for a 2021 Rogue SL, with a total price of *********. On 11/24/23 I detailed I wanted to stay in the ****** to ****** price range. When salesman *** said he couldnt get the car I liked within that price range I said fine and was leaving then sales manager ******* came into the office saying the same thing and I told him very adamantly, no I didnt want a ****** used car. And as I proceeded to leave ******* stopped me and said he needed to check out something then he returned saying he spoke to his boss and was able to get the car down to ****** and thats when I said oh okay sounds more to my liking. I didnt know ****** tricked me by telling me I was getting the car for ****** but he had already deducted my 1000 down payment and my trade in value into that figure. I would like this dealership to show accountability for their actions and to stop lying to get a sale. I feel "Deceptive practices" occurred because I trusted what ******* said and believed he knew what I didnt want and had my best interests in mind by lowering the price of the car. The day after getting the car, I called on 11/25/23 at 3:45 pm and told Manager **** about my grievance and he said, "Okay thanks for letting him know and to contact him if I had any other concerns". His response was not enough for me, this is why I went to the dealership on Monday 11/27/23 I spoke to ******* and *** about this matter and they didnt know who I could file a formal grievance with. After I asked ******* who was his supervisor he referred me to **** and he didn't know who I could file a grievance with. After I asked who his supervisor was he referred me to his Manager ************************* the Dealership Manager who pretty much defended the actions of ******* and said we must have had a communication mix-up and he got very defensive saying his staff was always transparent about all sales and didn't see anything wrong. Something should be done to stop this behavior.

  Business Response

  Date: 05/28/2024

  I am aware of this incident that happened yesterday evening.  The client was picking up her vehicle and paying the check out fee at the cashier.  She signed her paperwork and was given copies of the workorder and recommendations.  She wanted the hard copies that she signed also.  The cashier told her they were ours and the client grabbed the paperwork and walked out the front door.  This is our acct copies.  I was called on my cell to come to the front to address the customer.  I went outside and the lady started literally screaming at me.  I asked what the issue was and said she was mad because they would not give her a copy of what she signed.  I tried to explain to her that she had ***** (the customer copies) of the exact same thing.  I did get the accounting copy from her to show her next to her copies that they were the same.  She still did not believe me.  She kept screaming at the top of her lungs.  This was in front of a lot of people and she was very loud.  She was given her keys and they were not being withheld from her as she stated.  She told me to call the police and sat down.  I then went and talked to ***** about the situation.  She went in the service managers office and talked to him while I was away.  We made her copies of the accounting as well and gave it her to alleviate the situation.   She was there a length of time waiting for a tow truck to pick up her car.  Not all of that time was on the issue of the paperwork.  

  Customer Answer

  Date: 06/19/2024

  Complaint: 21722480
  
  I am rejecting this response because: The response was about someone else, I haven't had any cars towed there and not outside yelling at anyone. My complaint is about the dealership off of I-20 in ********* ******  
  
  Regards,
  
  ****** Session

  Business Response

  Date: 08/06/2024

  Good afternoon.  In response to Ms. ******** complaint.  I did speak with her approximately ***** days after her purchase.  After reviewing her purchase,   I reviewed with her the information that I obtained from the manager and her paperwork.   If id not uncommon for a customer to request a vehicle in a certain price but after show other options even if more expensive, they choose to purchase that vehicle.    This vehicle was originally more than we originally showed her but negotiated a deal that was a total of $26,358.98 to finance.   We take great pride in our transparency with our customers.  All transactions are offered on paper with all figures including sales price, trade value , taxes, and total to finance shown.    Tis transparency happens in our **************** even before going to the Finance team to complete the transaction.    I have attached 3 sales agreement signed by Ms.********  The first 2 in our sales department, the last in Finance.   We were very clear and up front about the price, trade value and total.  And she agreed.    The total to finance went up 2290 to a total of ****** due to her purchase of a vehicle service contract.  No other products were added or sold to her.    I explained this to her and told her I disagreed with her accusations.   While I understand many customers have remorse about the purchases, I also know we were up front and transparent during this purchase.  ************* Ms. ******* made another complaint with the ************ of ******** Credit Commissioner.  After their review, they closed the complaint, and nothing was due to Ms. ******** If you have any additional questions, feel free to give me a call. 

  Customer Answer

  Date: 08/15/2024

  Complaint: 21722480
  
  I am rejecting this response because:
  I purchased my 2021 Rogue on 11/24/23 and called and spoke to Quintons Manager **** on 11/25/23 he said okay thanks for letting him know and to call him for any concerns. Then I emailed *** *************** 11/27/23 and spoke to him on 11/29/23 meaning I spoke to him within a week of my grievance. On 11/24/23, I specifically told Salesman *** and ManagerQuinton about the starting price I wanted, I had other 2021 Rogues I was looking at in the ****** and ****** price range in ***********, ********, *******, and ********. I made that very clear to the both of them I did not want a used Rogue for****** and I never heard them say the ****** was the finance price.  And had ******* told me the starting price was still ****** I would have said no thanks and made my way to the exit door but he did not, he misled me into thinking the ****** price was the starting price. When I initially left that dealership, it was because the starting price for the 2021 Rogue was too high,****** so why would ******* turn around sell me that car for ****** anyway? I did not think the finance fee and adjustments would not happen until I spoke to the finance guy. This is why I feel misled into thinking ******* was able to get the price down before going to the finance department. Also, the way the documents are signed in the finance department is by use of alittle keypad with no paperwork or a screen to show a person what their signing. Once the documents were printed out and reviewed them was when I noticed I was tricked into getting a used ****** car which was exactly what I said I did not want. I feel that the staff at *** Davis Arlington needs to get training on grievance resolution, empathizing and responding in a way to really review their systems to see what they could have done differently so there is no confusion, on their end with what the customer wants. Instead, I got the blank stared looks and never once did they offer me to contact their complaints department or talk to their boss. And *** ************;was not any better and very defensive and agitated that I expressed my concerns to him and defending the actions of his staff and saying they were very transparent as if he was calling me a liar. After the Texas Motor vehicle opened my case against this dealership on 12/05/23,there were issues, the dealership was cited for not submitting mytitle transfer until 1/12/24 and not within the time allowed by law and I also received an overpayment check of 168.00 on 1/2/24. Customer ********************** goes a long way, which comes down to reputation, repeat business and referrals and I do not think the *** Davis staff cares about that at all. After this experience I will never purchase a car from *** Davis again because they do not know how to treat their customers once they get the funding for the car. Ironically, my mother and my son are currentlylooking for cars and it is sad I do not even feel right taking them to *** Davis after how I have been treated. 

  Suggestions: 
  Get a computer monitor for the customer to review thedocument information as they are signing onto the little black box. 
  Put starting price and/or finance price next to the dollar amount negotiating before going to finance because verbally saying something and what is on paper can conflict. 
  Trainings with the staff on what to do when a customer has a complaint, to give us the grievance contact # if they cannot resolve the matter and never take it personally and get offended with a customer and yell at them.
  
  Regards,
  
  ****** Session

• Initial Complaint

  Date:05/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I towed my car to the service center at Nissan a week ago. I was told they could not diagnose my car for 5 days. I called to let them know to check the alternator on my car. The guy told me he would have someone to look at it. Sent me a report of repairs totaling 1700 for an alternator and 169 for a belt that was damaged in the process of the alternator going bad. The car will not run. I told them I would pay the diagnostic fee for the information to take it elsewhere. I got there, signed the form and paid as Im waiting for my card back the lady came back with my card and said thats my copy. I said okay and asked her for a copy she printed 5 pages in which the copy I signed had ***** pages stapled together I asked her for a copy of all the pages, they refused. The manager came out and practically pried the papers out of my hand not asking me to hand it over. I stayed there for an hour and 1/2 asking for a copy. I was told that was the copy and I needed to leave (they still had my car key told the driver not to give me the keys, but while comparing the pages it did not have the same information on it. I could never understand how you keep a copy of what I signed but I only can receive a piece of it and if Id known that was not my copy I would have never signed my name. I still did not get all of the copies it took me speaking to two managers and a clerk and they refused to give me my copies or my car key when I had already signed and paid the fee. Horrible customer ********************** I would never sign anything not knowing what Im signing or retrieving a copy this is illegal to refuse anyone a copy of anything they have signed. I have a 2021 my car has been serviced by them multiple times but the one time I want to take it elsewhere Im refused a copy of my paperwork that I practically paid for they will never see a $1 of my money ever again.

  Business Response

  Date: 06/12/2024

  I am aware of this incident that happened yesterday evening.  The client was picking up her vehicle and paying the check out fee at the cashier.  She signed her paperwork and was given copies of the workorder and recommendations.  She wanted the hard copies that she signed also.  The cashier told her they were ours and the client grabbed the paperwork and walked out the front door.  This is our acct copies.  I was called on my cell to come to the front to address the customer.  I went outside and the lady started literally screaming at me.  I asked what the issue was and said she was mad because they would not give her a copy of what she signed.  I tried to explain to her that she had ***** (the customer copies) of the exact same thing.  I did get the accounting copy from her to show her next to her copies that they were the same.  She still did not believe me.  She kept screaming at the top of her lungs.  This was in front of a lot of people and she was very loud.  She was given her keys and they were not being withheld from her as she stated.  She told me to call the police and sat down.  I then went and talked to ***** about the situation.  She went in the service managers office and talked to him while I was away.  We made her copies of the accounting as well and gave it her to alleviate the situation.   She was there a length of time waiting for a tow truck to pick up her car.  Not all of that time was on the issue of the paperwork.  

  *************************
  Service Director
  Don Davis Nissan

• Initial Complaint

  Date:07/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  vehicle purchased at Don ******************* year in April. Not including the ***** dollars I paid on top of the vehicle price to get all these items corrected before I picked up the truck which took a few months. It has lived at the shop for most part of the year, 3 **** dealership shops , one Chevrolet Dealership and one local shop and during that time I have managed to drive it ***** miles in one year mostly during breaks downs needing two tows along the way to get it to shops. Not including the additional ***** I paid at Don ********************** before I picked it up to bring to ********* the second time I was there due to breaking down only 100 miles from Don ********************** I just paid **** to get Turbo reconnected because of fumes leak , and to identify the leaks but since I had to take back to a **** Again to honor any warranties I had the local mechanic just put the truck together so I can drive it back to **** to Maybe honor some of the repairs I paid for but were not completed correctly or not done at all. I have pictures of items to prove that statement. My guess is that Im probably just out of luck on all these issues. I bought a truck for ******, paid an additional ***** for all these repairs as agreed at the time, picked up the truck, broke down 100 miles on the way back to *********, paid 500 dollars to get it towed back to Don **********************, paid another **** when picked up the second time, drove it to *********, transmission line fell off for not been properly attached to the Radiator while at Don **********************, had to tow truck to a Chevrolet dealership to repair (reimbursed for that expense), took to another **** for some other repairs, found oil leaks from previous worked done at Don ********************** so I took it to another **** for additional inspection, they said same repairs needed as previously paid for were needed again. I took it home , leaks got really bad and fumes from turbo pipe were coming inside cab and oil from oil upper leaks reached the mufflers so it was creating smoke. I took it to a local mechanic as he removed the front of the truck to do repairs we discovered that most of the items he was about to repair were on the invoice from Don Davis Ford. So I reached out to ****** and the local **** but nothing could be done with warranty unless it was taken to a **** Dealership, at this time transmission is down and front of truck is disassembled and looking at 4- 5 thousand in repairs for same items I and already paid for. So now I paid to put it back together so I can drive it to local **** and if I dont get it fixed there I will need to pay again to take apart and replace seals to stop leaks, plate is broken and leaking from there and uppers and lower seals. All that I had paid to get repaired.

  Business Response

  Date: 08/18/2023

  see attached

  Customer Answer

  Date: 08/18/2023

  Complaint: 20293333
  
  I am rejecting this response because:

  I fully understand that it was a used vehicle but i paid ***** additional funds to repairs needed work before it left your service shop..  I have the estimates from two other Fords  dealerships that Fraud was committed and repairs were not done. It is my belief that the ***** deposit i made was shifted to the price of the vehicle to defraud me of the repairs. I have proof that those repairs were not done but billed me for it and i have the receipts of payments. All documents were emailed to Don ***************************************************************************************

  Business Response

  Date: 09/22/2023

  In response to **************** rejection. 

  Attached is a Service Due / We owe form. This form is signed by **************** on the date of sale, May 18, 2022. It states that all equipment is as is and nothing else is promised.   We are standing by this document and will not be responsible for repairing **************** truck.
  
  Thank you,
  Don Davis Ford

  Customer Answer

  Date: 10/23/2023

  Complaint: 20293333
  
  I am rejecting this response because:

  I am not asking for free stuff, 

  The truck was placed online April 10, ******************************************* I drove to the dealership looked at, test drove it and i identified some mechanical concerns. The salesman  (*********) and Used car Manager (Ibram) told me not to worry that he had just signed an approval to get inspected and serviced before I took possession of the truck.  They ran my credit and we worked out a deal the sale price was ****** and i left a ***** deposit with a signed sale agreement.  I drove back to ********* with an expectation to get truck serviced and me coming back to pick it in a reasonable time. I received a call from Ibram telling me that they ran it through service and that it was too expensive to do repairs and that they now wanted to backout of the signed deal. I wanted the truck so i told them what could we do that still get truck.  I would be willing to pay for some of the repairs to be fair even though it wasn't my fault that they sold me a truck without them inspecting it first. On may 10th i went back to sign the final paperwork for financing because when I went April 16 they were closed and only took my deposit. The price was raised from ****** to ****** to charge me for repairs. (so the truck was not sold is the price was increased so that i would burden me with the expense of their repairs) ***** said the uppers and lower seals needed to be replaced that's why it was so expensive because the cab needed to come off. On may 25th the truck was ready for pick up so i drove 4 hours to pick up the truck. As i was driving to ********* the ** went out about 30 miles from the dealership i kept driving then it overheated 100 miles from dealership leaving me stranded on the side of the road. I contacted the 800 number they gave me and they told me they couldn't help because they didn't have any tow drivers that far out.   I was there till late night trying to locate a tow service to drive it to Don ***************************** I was able to locate one and it cost me 400 dollars to tow it back plus a night at a hotel. I got back to the dealership around 1 am, I had the tow service drop off truck on their service side. I went back June 1st to pick try to pick up truck for a second time, as I drove off dealership the wrench light turned on I took it back and they kept again with promise to fix it and also fix my **. It was there for another 6 weeks for the repairs. before i took possession of a truck i was already making payments for. I picked it up July 16th months after the initial purchase.I was told jy ***** (service Manager) that i would only pay half of the air compressor repairs.  When i picked up truck July 16 i was charged for replacing the oil cooler and nothing for ** which was only supposed to be around **** for a new compressor.  The compressor was never replaced but i did get charged for repairs that were supposed to be covered by Don ***************************** My total July 16 was 3,338..02 by now i have paid *****, 400 tow service, 200 hotel stay after breakdown, ******** for repairs that were incurred before i even took possession of truck. I drove it home and a few days later the transmission oil line from Radiator fell off while i was driving outside of town leaving me stranded once again requiring service from a Chevrolet dealership and a tow. 

  Then I took it to a **** Dealership in ****** ** and they gave a long list of repairs needed which included oil leaks from the uppers and lower seals which i had just paid thousands of dollars to repair from Don *********************** I took it to a second **** Dealership in Farmersville for a second opinion and they also gave me the same list of repairs needed. the repairs that i paid had either not been done or were incorrectly done.  I took it to a local mechanic since i couldn't pay a **** dealership the same amount i had just paid for the same repairs..  Upon the truck disassembly we identified parts that were never replaced, i took picture and called ***** (service Manager) he explained that everything they had done was under warranty but i needed to take it to a **** Dealership so i paid the mechanic ***** to reassemble the truck so i can take to the **** in ***********..  Again it was there for months without any work getting done because Don ********************** would not answer the phone and when they did they refused to pay for any of the repairs for work they had invoiced me for.  Upper and lower oil leaks , I have sent photos of all the repairs done by DON ********************** and the estimates from **** Dealership identifying the same items i had already paid at DOn ***************************** Now I have a truck with leaks, No ** and turbo that leaks fumes and Don ********************** refuses to honor warranty for those repairs.  I have all receipts and have provided them to Don ********************** without any response.  I am not asking for anything other than what was repaired at my expense and should have been warrantied as ***** said they would.  But now they apparently just will say no because they sold it as is but they didn't sell it as is they charged thousands of dollars in repairs and months of not taking possession of a truck i was already making payments for. 

  I just want Uppers and Lower Seals and oil leaks warranties as they said they would not for free but because i paid to do the work.  

  
  Regards,
  
  ***************************

• Initial Complaint

  Date:06/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Don Davis Nissan On I20 I am very upset. I have a 2022 Nissan Rouge. My radio turns off and on and the car is misting a little. I scheduled an APPOINTMENT with Don *********************** I drop my car off on 6/5. The service repress advises me that there is a wait time of 3-5 days to diagnose cars. I was not happy with this but agreed because i wanted to get the issue resolved. Today is 6/12 and my car STILL has not been diagnosed!!! I have been without a vehicle and this is awful. When i called today, 6/12, they STILL could not tell me when it would be diagnosed. This is unacceptable!!! I called ********************* Nissan and they stated i could bring my car there and they would diagnose me in 24 hours!!! Unacceptable service!! Especially when an appointment was scheduled!!!

• Initial Complaint

  Date:05/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2019 **** F-150 on March 31st, 2023 from don davis ford pre owned. I have still not received my car tags. On May 15th I called because it had already been 6 weeks. I was told to check back on Wednesday May 17th. So I did I called back on Wednesday and was told that no one was available in the preowned dealership. ***, but I said okay Ill try back. Thursday May 18th comes around and the pre owned manager text me out of the blue asking me to call him. When we got on the phone he begins stating that we cant order your car tags because we didnt do a state inspection on the vehicle. This was not true I had a copy of the state inspection in my truck that was preformed by don davis ford on March 16th. After I send him a copy by text, he starting back tracking because his lie wasnt working. He say oh we do have it. I asked, so youre telling me even if it hadnt been done you waiting 6 weeks to contact me. His response was simply Yes. So I asked him when I can expect my car tags and he said we will order them asap. My temporary tag expires on May 30th. So I asked what happens when it expires before my plates come in. He said we can issue a new temporary tag. Skip ahead to today 5/24, I reached out to follow up for an update and zero response. I dont know if they have even been ordered. I can not get any answer from them or even a simple apology and acknowledgment of their mistake and neglect. Hopefully this will get them to respond and take this serious.

  Business Response

  Date: 05/25/2023

  We contacted ************ regarding the delay in titleing his car.  We needed a signed state inspection report which we were able to get from the store.  We were then able to complete the title work on his car and sent he registration and license plates to him ***** overnight for delivery tomorrow morning (May 26).  ************ was satisfied that we were able to get this taken care of.

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2020 my vehicle was in the collision shop for hail damage repair. A part that was repaired came off my vehicle. They tell me that the warranty is not covering the repair.

  Customer Answer

  Date: 05/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************