Customer ReviewsforVandergriff Honda

I was interested in a truck for sale by Vandergriff Honda - **** Raptor. I reached out to them to work on the price and the Sales *********************************** told me that they had sold it already and said verbatim. "They got a good deal because they decided to negotiate like men in person".What a horrible way to speak to a potential buyer. At the very least he needs to be reprimanded. I'll never step foot in this dealership ever and l'lI be sure to tell others to avoid it. This post will also be added to the BBB website, as well as others.

************** we are sorry that this was the interaction you had one of our sales staff. We will address this with him today, and make sure this doesn't happen in the future. I appreciate you bringing it to our attention, and know that this is not how we do business. The deal on that truck actually fell through and it is available, if you would be willing to give us another chance we can get you with one of our top sales people. 

I went to this dealership February 10,2024, to purchase a specific Honda that I had seen online. Once I arrived I spoke with a *********************************** I let him know the vehicle I was interested in he claims to have went to pull the vehicle but came back to me and said that car has a recall on one of the parts it can not be sold, I cant even show it to you I told him ok and was prepared to leave. He and his manager insisted they had another car in the price range and mileage range that I wanted and being that it was around Valentines Day they were going to get me a good deal. I let them know that wont be necessary I only wanted to look into that specific vehicle and again they insisted they had a car with all the requirements that I wanted. I purchased a 2019 **** fusion that day. A few weeks later the check engine light came on and a wrench showed on the dashboard. I called and placed a service visit and took my car to them February 28th once I arrived they said I would have to leave my car for 48 hours to diagnose the problem. I was not prepared to leave my car for two days so I told them I would reschedule. When I left I went to Autozone the same day to get the check engine light diagnosed. It said my ignition coil wasnt working properly and my spark plugs were causing a misfire it also mentioned my cylinder two misfired. Once I left autozone my check engine light went off and the wrench went away. A week later it was back on so I called to schedule another service visit I took my car in on March 7th. It is now March 13th and they are telling me that a part on my car has a recall and they arent sure if its covered through warranty. I have been calling up there every day to get an update but they keep changing my service rep and they wont give me the number to corporate to document a formal complaint. I asked about a rental car and one of the ladies told me it would cost me $40 a day another said my insurance should cover.

We are sorry that you are going through this. The Honda Civic does have a recall on it, and there is a "stop sell" until the repairs can be performed. We want to make sure that if we have something that checks all the boxes you are looking for, we offer it. I will be reaching out to discuss this matter further. 

Bunch of amateurs that throw hissy fits and play small games to try and inconvenience you when you beat them at their own game. I'd be mad too if my job was to scam people and one guy (me) came up, made me look stupid, and ate my lunch. Got a GREAT price on my car, only because I was calling them out on all the dumb extras like $500 FOR NITROGEN. (THAT'S JUST AIR IN YOUR TIRES, FOLKS. DON'T FALL FOR IT!)I made a scene and made sure all the other people looking for a car heard me. Some people stopped talking to hear everything I had to say so they could also request the stupid stuff be taken off. Got the price that I wanted cause they wanted me out of there as soon as possible, because even if they didn't make any money off of me. Which they didn't. They were losing more money with everyone around me chiming in.Know when you're beat and take it with ****** ******* There's always plenty more people to scam. Just not me. ??

***********************, I am sorry that the initial experience wasn't excellent, however we are happy that you got the deal you wanted on your vehicle. Thank you for your business!