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Business Profile

Patio Doors

Install Partners LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Patio Doors.

Complaints

This profile includes complaints for Install Partners LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Install Partners LLC has 4 locations, listed below.

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    Customer Complaints Summary

    • 17 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a storm and entry door through ***** on November 4, 2024. Installation was scheduled January 10, 2025 but cancelled due to weather - understandable. Rescheduled for Feb 28th and installer called that morning and said the storm door wasn't aluminum wrapped so he couldn't install - a total lie. A partial installation was done March 7th by **** ****** who claimed he couldn't complete the installation because he needed a saw which he does not carry in his truck. Install Partners has not followed up AT ALL and it is now four weeks. The entry door is installed but not the storm door nor trim, leaving my doorbell wires hanging out and interior trim open to the elements, the opening between the door and trim filled in shoddily by expansion gap filler. The material is in my home, though Lowes told me that they were informed they were waiting on material - another lie. ***** will take no responsibility and Install Partners does not return my calls. All I want is for the installation to be completed. To go four weeks without any follow up whatsoever is inexcusable.

      Business Response

      Date: 04/06/2025

      I was able to reach out to my office and ****** to confirm product as well as set up a date to complete. We have this scheduled to be be completed on 4/16/25.

    • Initial Complaint

      Date:01/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In May of 2024 we purchased a storm door from *****. They had Install Partners send out a guy to install the door. When he was carrying the door he dropped it and it fell on my car and scratched it up. He installed the door and after a period of time the door began to fog up. We went to ***** and told them about it and they said that when the door was dropped the seal was broken. We contacted the installers manager and he came out and inspected the door. He said he would order a new glass for the door. After several weeks the glass came in and he delivered and installed it and made some other repairs on the door. Guy from Install Partners said he would have to start a claim with Install Partners insurance company to get my car repaired. It has been 8 months, many phone calls and emails and I have yet to get my car repaired. I continue to get the run around and or no one will contact me back. I have contacted Install Partners, The insurance broker they got the insurance from, The insurance company in ******* and apparently the adjuster is no longer with the company. Before her leaving she sent me a release to sign and notarize and return. She is now no longer with the company. I also found out that for my car to be repaired it will need to be in the shop 1-2 weeks. So I am going to also need a rental car paid for.I have gotten a new adjusters name and email and have reached out by phone and email. He asked me to resend the pictures of damage and repair estimate, which I send and now silence again. I think Install Partners are the ones that should be working with the insurance company to get this resolved. I have called and sent chats with no response.

    • Initial Complaint

      Date:12/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At the beginning of September, I purchased a storm door from Lowes. They had Install Partners install it. The installer, ***, came out around September 13th and took the measurements. The door was ordered and on Oct 18, 2024 the installer came and installed it. I could see he was getting aggravated and frustrated because he was angrily throwing his tools out of his tool bag. He was also forcing the door to fit properly. After he left, I went to walk out the door and it wouldnt open. The bottom was jammed. My son got it to open and after close inspection, we found there were different s**** sizes where they shouldnt have been. Flat head screws and large head screws. There were also numerous drill holes made in the door and around the inside frame where there shouldnt have been drill holes. I called Lowes and told them I want a new door since the installer damaged this one. Lowes had ********* from Install Partners come out to inspect the work done. After inspecting all the damage on the door, he was not happy with it and he actually said, well Im not paying to replace this door (in an angry tone). He also said it was not measured correctly. In the meantime the locking mechanism in the handle doesnt work because the door wont lock. After numerous calls back and forth with Lowes district manager *****, Install Partners, and the door manufacturer, they have all decided that I am not getting a new door but they will replace the door handle mechanism and I have to pay $50 to do that. And as far as the additional holes drilled into the door, thats just cosmetic, and they can come out and fill them with putty. I told her I want the door replaced and she said thats not going to happen. I told her I am going to contact the BBB to get this rectified. I dont know what else to do from here. I have 15 photos of the damages done to the door, which I sent to Lowes and to Install Partners.

      Business Response

      Date: 12/30/2024

      I reviewed the order and it appears that ****** was looking to address the matter. We had a work order in place to replace the door but ****** has since cancelled that work order but I'm unsure on the resolution with the customer. We don't accept funds from the customer that is all handled through ****** along with any re-ordering of product and/or compensation/refunds.

    • Initial Complaint

      Date:11/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased an entry door and two storm doors from Lowes. Install Partners are Lowes preferred third party contractor for this work.The installation date was set for a month. On the day of installation I got a call from the installer saying he doesnt do "lead work" and due to the age of my house it is required (even though I know for a fact there is no lead paint anywhere). So he cancelled on me an hour before the install date, on a day I took off work specifically for this. After going to Lowes and complaining I got a call from the scheduler at Install Partners, saying they will reschedule the next day, Saturday, 8am. So I cancel my Saturday plans and get up and wait. And no one shows up. I reach out to install partners but they are closed today. Their chat is off today. When Lowes opens up I call them and they tell me it was rescheduled for SUNDAY, which is not what I was ******* now i have to cancel my Sunday plans as well.And I haven't even got to the installation quality of work yet, because Im not sure if I will ever see it at this rate.

      Business Response

      Date: 11/04/2024

      Hello BBB,

      It appears we were able to get out on Sat to complete the project. However I do see the reschedules in the system for the customer and we are willing to look at compensation for the missed appt. This would have to be done through ****** as we do not collect or disturb funds that is done through *************

    • Initial Complaint

      Date:10/01/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased two sliding glass doors through Lowes to be installed by Install Partners in July 2024. Not only was the job poorly done with messy caulk all over, we later realized that these doors were both leaking and allowing water to come in underneath. A white water would come from under the doors every time it rained. In April 2025, I started the process for them to come out to repair. Multiple calls were made just to get inspections scheduled. I would be promised someone would reach out by the end of the day and hear nothing. After two separate inspections both saying different things, someone was finally sent in early September to reinstall both doors. We were told then that there was water damage, but it was fixed. This week after a day of heavy rain, buckets of water was leaking through the doors. The door upstairs that was reinstalled was leaking water down to my basement door that was also reinstalled. I now have ruined drywall, ceiling and carpet And I would imagine insulation and wood within the walls. I was reassured by two people from ***** that I would get a call today to again schedule an inspector to come out and now after hours, I have received no call. Last time this was a 5 month process just to get someone to "fix it" and now my home will continue to have damage every time it rains while I wait out someone to correct the problem. These doors have now been installed incorrectly twice.

      Business Response

      Date: 10/11/2024

      We are working with the ****** and ****** to resolve the matter. It looks like we went out and inspected the job to assess the issues. We are going to have to R/R the doors and install a sill pan to assist with the water run off from the siding.

    • Initial Complaint

      Date:08/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I came into a Lowes store to purchase and get a front door to my home installed. I was told I cannot provide the measurements to my door without a Lowes install partners technician comes to my home to take measurements to service me. I paid $35 and scheduled an appointment. The policy states 2 business days for the technician to come out. On August 21 they were supposed to come and it is now August 23. They keep giving me the run around on the phone and simply do not want to provide me the service that I paid for. This is incompetent service and underperforming behavior that is unacceptable. Please help and get someone to install my door.

      Business Response

      Date: 08/26/2024

      It appears as of Friday afternoon we have an appt set up to measure the doors on Tuesday 8/27.

      Thanks,

      *******************

    • Initial Complaint

      Date:08/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      August 8th 2024: PLEASE REFER TO DETAILED TIMELINE OF EVENTS ATTACHED IN DOCUMENTS.Summary: we ordered our doors on May 17th in the Lake in the ***********. We had a schedule date of July 30th with a NO CALL NO SHOW. No one in any party (****** Corporate, Installation Support, Install Partners) will communicate with us. We have attempted contact via phone, text, and chat over 8 times with no updates or answers. We are paying for a service that was never completed. We need it done in the next week.

    • Initial Complaint

      Date:05/31/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In January 2024 I ordered windows from Lowes. When the windows finally arrived (Install partners tracked the order status until delivery at Lowes), One of the windows was not delivered and a kit to connect the top of one of the windows was not in the order. ***** finally found the window, but had to reorder the **** kit for the other window/s. This when it really gets bad. The call center had trouble figuring out if the **** kit had been installed. they kept putting the issue on a schedule to follow up on it (as Procedure) and then when it was never found would follow up on it again. The **** kit was supposedly ordered 3 times. After I got tired of the continued "follow up procedure" I started asking them to call the store while I was on the phone. I begged them after waiting for so long to do something and they said their procedure was to message the store and wait 2 working days for response. Instead of streamlining the historical problem to help the customer get the issue resolved. AFTER I finally got the lowes representative on the phone, I found out that they never actually talked to them. They lied that they talked to ***** and the Lowes employee said that they never had any interaction with install partners. Install partners actually had information in their system a couple of times and I had to push them about the accuracy of the order for them to "find" the answer. They are incompetent, lazy and have zero customer service values.

    • Initial Complaint

      Date:04/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This experience has been nothing but a headache from start to still not finished. I had 2 patio doors installed in February and now it's ***** and my main issue still isn't resolved. When I got my patio doors installed, I took off work and the guys came outside the install time to complete the job. I had issues with the screen door locking, bad caulk job, and door leaked, so I had to jump through hoops to get someone to come out. When you call, most of the people don't have voicemail set up so you just have to keep calling. When I was finally able to schedule the installers back out they fixed everything but the screen door shutting so it can lock and I was told "that's just how these doors are". I've got 2 kids under 2, if these doors are open then I need to be able to lock the screen door. I then called the company again and said I need someone else out to fix the screen and they said they would have someone call to schedule it. Someone called back and said they would have the area manager come out to take pictures and schedule something afterwards. No one called and I received a text for the "install time window" just to have the manager come out. The manager didn't even come in the time window. He called right before he came, took pictures and said he'd have someone call me. That was 2 weeks ago and I've called and texted him and still nothing has been done.

      Business Response

      Date: 04/09/2024

      We reviewed the notes on the last work order from the area manager who went out and it appears like a new lock is needed for the screen door based on the report. We are getting back to with ****** to make sure its ordered and when it arrives we will set up a work order to come install the new lock set for the screen.

    • Initial Complaint

      Date:03/08/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Their employee showed up and started the job. Then got a call from the manager. Went out in my front yard and had a large cussing and shouting conversation over the phone with the manager for over a half hour. Then comes inside and says someone else is going to come do the job. He left leaving exposed, live electrical wires. The other installer went to the wrong address. Then argued with me that they are in the correct spot. So I went to Lowes to try and straighten it out. Lowes would not help. Just refunded the install but would not take care of the exposed wiring. I had complaints from my neighbors who had to take their kids inside because of the installers cussing and then they left the old appliances and the boxes for the new appliances in my front yard. Getting me in trouble with my HOA. We are very lucky one of the kids did not touch ch the wiring. And its later out on the floor which is a fire hazard. They have no regard for human life or protection of peoples personal property. They should not ever be allowed in another home! I would appreciate an apology from them and also an apology to my neighbors whos kids had to see that!

      Business Response

      Date: 03/12/2024

      We spoke with the area manager with regards to this project and the details around it. We have dissolved the contract we had with that sub contractor and he will no longer be allowed to contract any work through with us. The second crew that was dispatched had a couple addresses sent over from ****** and unfortunately went the wrong address. We apologize for what transpired on the project and are working on measures to hopefully ensure this doesn't happen again. 

      Thanks,

      *******************

      Customer Answer

      Date: 03/12/2024

      Complaint: 21405089

      I am rejecting this response because: they did not address the safety/fire hazards they left  in my house. And I gave the second crew the correct address. Install partners did not communicate and had no regard for the safety of my family and property. They had the correct address from the beginning because the first guy that showed up obviously came to the right address. What a generic answer they gave! Completely unacceptable. I think they need to pay for the electrician that I had to hire to come check the wiring and make sure it was safe. 

      Regards,

      *******************************

    Install Partners LLC is NOT a BBB Accredited Business.

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