Reviews

Review Details

• Review fromArul D

  Date: 10/21/2024

  5 stars

  Arul D

  Date: 10/21/2024

  I had the pleasure of meeting Shalove when we got our first rental property in the *** area. After personally talking to and interviewing 6 differentproperty management companies we decided to proceed with MRE Property Management - My wife and i trusted Shalove and she and the team were extremely dilligent with the **** for the right tenant and the care for the property. Shalove and her team are proactive in their communication and at times when I felt I was not getting the right information, they were just a call/text away. I have personally recommended *** to other friends who own rental properties and they are happy as well. Choose MRE, you will not go wrong.

  MRE Property Management

  Date: 10/25/2024

  Thank you so much for 5-star rating. Your decision to choose MRE Property Management after interviewing six different companies speaks volumes. Your feedback throughout our partnership has been invaluable to the team. Your personal recommendations to other property owners have been incredibly appreciated. Knowing that they are also happy with our services is the best feedback we could ask for. We are grateful for your trust and support. We look forward to continuing our partnership and providing you with the best service possible.

• Review fromTrish H

  Date: 10/10/2024

  5 stars

  Trish H

  Date: 10/10/2024

  *** is the best!! Used them for years and they always come through. Very professional kind and caring. I trust them completely.

  MRE Property Management

  Date: 10/11/2024

  *****, thank you so much for your heartfelt words! It's been an absolute pleasure working with you and taking care of your properties. Your trust and appreciation mean the world to us. Knowing that our personal touch and dedication make a difference is truly rewarding. Here's to many more years of partnership! ??

• Review fromAngie M

  Date: 10/10/2024

  5 stars

  Angie M

  Date: 10/10/2024

  The best decision we have made about our property was having MRE manage it. Shalove and other team members have always been knowledgeable and helpful. Weve been working with them for years, and theyve never let us down.

  MRE Property Management

  Date: 10/11/2024

  ******,

  Thank you so much for your kind words and continued trust over the years! It has been our pleasure to manage your property and ensure it receives the best care. We're delighted to hear that our knowledge and assistance have made a positive impact. Here's to many more years of collaboration and success!

• Review fromMarlon M

  Date: 10/03/2024

  5 stars

  Marlon M

  Date: 10/03/2024

  The whole team at *** has been a blessing as I sought a property manager that understood my goals and did all they could to reach them. While market conditions were changing rapidly they offered advice on ways to make my property more attractive than others on the market and made sure my investment was protected. Having used them for some time I cannot say enough about their commitment to quality on both sides of the leasing coin.

  MRE Property Management

  Date: 10/04/2024

  Thank you so much for your kind words and five-star review! Were thrilled to hear that our team at *** has been able to meet your goals and provide valuable advice during changing market conditions. Your satisfaction and the protection of your investment are our top priorities. We truly appreciate your trust and look forward to continuing to deliver quality service on both sides of the leasing coin. Thank you for being a valued client!

• Review fromDanielle C

  Date: 08/05/2024

  1 star

  Danielle C

  Date: 08/05/2024

  I have to agree with the other reviews. This company is unprofessional and does not care about their tenants. They should not be in business at all.I submitted a maintenance request on the weekend, it was processed on the weekend (MRE was happy to share that they did, in fact, share vendor information with me) on a weekend day after telling me they dont process requests out of office hours. So, with the request being processed on an Sunday, and me immediately going in to cancel the request because they stated I was responsible for it, the cancellation should have been processed first thing next business day.However, the cancellation was not processed and the vendor showed up at my door after failing to contact me to schedule an appointment, and failure to call letting me know they were en route.I was then charged a trip fee for a trip I had no idea was happening.I reached out to MRE to express my concern. They immediately shifted the blame and said it was my responsibility to cancel with the vendor (WHICH IS STATED NOWHERE IN MY LEASE OR IN ANY COMMUNICATION FROM MRE OTHER THAN THIS CURRENT SITUATION) - so I did what any tenant would do and cancelled through THE *** THEY PROVIDE TO HANDLE REQUESTS.They then closed my inquiry and ceased communication with no resolution or effort to contact the plumbing company and dig into the charge.If you are looking for a property management company that knows how to build relationships and actually manage their properties in a respectful way - THIS COMPANY IS NOT IT.

  MRE Property Management

  Date: 09/20/2024

  ********,
  

  We truly understand your frustration with unexpected expenses. However, its important to recognize that all partiesManagement, Owners, and Tenantsenter into agreements that hold each party accountable. This situation is a matter of tenant accountability.
  During your time with us, you have submitted nine work orders, three of which were cancelled. You were informed of our process through previous service orders. Below is the standard communication provided when notifying tenants that a work order has been dispatched, including the vendors contact information:
  
  Your service request has been dispatched to the vendor listed below. Please allow the vendor a 24-hour window to schedule, if possible. Afterward, please contact the vendor directly to discuss scheduling. If troubleshooting resolves the issue, you must notify the vendor to cancel the appointment. Thank you, MRE
  
  Despite multiple detailed communications regarding this matter, we understand that you were not pleased with the $79 trip charge passed along to the property owner from the vendor due to a no call, no show. While we have heard your concerns and provided timely and detailed responses, it is important to consider the impact on all parties involved.

  
  We acknowledge that a single unfavorable decision can lead to a negative review. However, we remain committed to providing excellent service and allowing our work to speak for itself. We are grateful for the opportunity to assist you and others with their leasing needs.

• Review fromTim C

  Date: 07/25/2024

  1 star

  Tim C

  Date: 07/25/2024

  Run from this company! Do not do any what so ever business with these people! They play you like a fiddle. I would definitely agree with the other review that this company is pretty much a criminal organization. They will lie and take advantage of you. ZERO STARS!!!!!!

  MRE Property Management

  Date: 07/26/2024

  Hi ***, we have no record of you interacting with our office in any capacity. To ensure your experience and rating are accurate, could you please highlight the specific areas that support your review?

  
  Additionally, we kindly ask that you verify you are reviewing the correct organization, as we often receive calls intended for out-of-state MRE management companies. If you have indeed reached the right company, please feel free to call me personally at ************. I would be happy to listen to your feedback and see how we can improve based on your shared experience.