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Business Profile

Extruded Metal

Acme Door & Mirror

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business was hired to install mirrors and shower doors in our new construction in March of 2022. We have tried to get them to fix the following issues with their shower door installation: There was a shower door that was hung in an unlevel way which causes the door to slide open on its own when you try to close it. It is nearly impossible to take a shower in that shower as the door will open 8-12 inches on it's own. On another shower, there is a strip on the bottom that makes it very difficult to open and close, so much that we are afraid the glass door might break at some point. We have tried for months to get them to come fix these issues. They have begun to ignore our requests. When they would come out they would just show up, unannounced, and the workers would track mud and grime into the house, and leave it on our walls and shower. They left several jobs dirty and we had to clean up after them.

Acme Door & Mirror is NOT a BBB Accredited Business.

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