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Business Profile

Air Conditioning Contractors

Quality Living Services

This business is NOT BBB Accredited.

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Complaint Details

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  • Initial Complaint

    06/26/2023

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    We hired QLS to install a mini split for us in our pool house in 2017, fast forward about 5 years, and the unit on the back of the house fell off the wall, causing damage to the electrical wiring and copper tubing.We contacted QLS for service to look at the unit, determine why it had fallen and to see if it could be repaired. QLS did come out this time and re-hung the unit, stating it wasnt bolted into any studs and only the siding and the **** The technicians couldnt get the unit working on the first visit. They dropped off the disconnect breaker.I was able to test the breaker and determine it was functional and opened the cover for the electrical wiring and found the supply wiring was not visible as it pulled into the flex conduit coming from the disconnect to the unit. I re-terminated the wiring and the unit powers up but wont blow cold air. The tech on the second visit ended up fixing the unit letting us know the copper tubing was crushed and all the refrigerant had leaked out, was able to un-kink the tubing and recharge the system. They later sent an invoice for $811, without ever confirming the estimate with us prior to fixing the unit or even giving us a clue as to what it might cost. We would NOT have approved of that cost. We feel this should have been communicated better and honestly feel taken care of by the company, not because they had to or it was under warranty. Obviously, it wasn't by this time. But more to do with the fact that properly installed units do not just fall off walls for no reason. It wasnt neglect or even an accident on our part. Even QLS admits that units do not just fall off the wall, and they provided some pretty wild hypotheses as to how a motorcycle driving through our yard knocked it off the wall, while not physically damaging the units frame or coil fins, not even a scratch on the paint. (We do not own a motorcycle)Images show no damage to unit from being hit and mower tracks too far away to hit it.

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BBB Rating & Accreditation

B-

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Years in Business: 27

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

501 W Powell Ln Ste 322

Austin, TX 78753-5949

Visit Website
(512) 928-4580

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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