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Business Profile

Air Purification Systems

Whirlpool Air Purifiers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Purification Systems.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/16/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Whirlpool Air filters on September 29th, 2022 to order air filters and air Pre-filter. I was on the phone for 20 minutes with the *** who asked me information such as name, phone #, address, items to be ordered for my HOME..... Then as we were completing the transaction she asked 'out of the blue' "Do you have a PayPal account? I said yes for my business. She responded with " If you have a PayPal account you must pay by PayPal and you must order yourself on line. I cannot complete the transaction on your behalf." I stated that my PayPal account was for my business and the purchase I was making was for my home and I did not want to mix the two. She said I cannot help you any further, However I can have management contact you. I received a general form letter email of apology on September 30th, I responded by informing them I would take my business elsewhere, which I did. I purchased through Amazon and promptly received my order. Then I received my October credit card bill to find that I was charged by Whirlpool for $115.99 for an unauthorized purchase AND they NEVER sent me any merchandise for this charge. I called Whirlpool on November 1st and spoke to a rep AND sent an email on October 28th to make them aware of this error. To date I have not heard from Whirlpool. They are not making any effort to correct teh situation. I filed a complaint with PayPal and contacted my credit card company earlier this month (November).

Whirlpool Air Purifiers is NOT a BBB Accredited Business.

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