Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Refund and Compensation Request for Ticket Errors and Mismanagement from Indian Eagle ********I purchased online flight tickets from *** to IAD for my mother (Nur **** ***** ****), my spouse **************** and our infant (****** ***) through Indian Eagle (PrintEticket.action_original attached). Despite arriving at the airport at least 3 hours early, they were denied boarding due to ticket errors. Initially, ************** couldn't find my child's name on the ticket. They mentioned the child was initially included but later canceled by the agency.After rigorous negotiations and uncountable calls and holds, Indian Eagle issued new tickets (New ticket 1 and New ticket 2 attached), but ************** still didn't allow boarding as the child wasn't associated to any parent in the newly issued tickets. Consequently, the flight departed without them. My mother, a recent cancer survivor with a weak heart condition, my spouse with our infant, me and my brother suffered all day due to Indian Eagle's mismanagement and incompetency to issue correct tickets.Indian Eagle promised to contact me within 24 hours regarding a refund, but it's been a week with no response. Due to the frustration caused, my mother needed medical help while flying to ***** (I bought new tickets through *************).Indian eagle ******** showed no remorse and wanted to put this case as "No show" ( Despite all due diligence from passengers side). This is unfair and absolutely not acceptable. They put several lives on danger. They have to issue full refund with apology.We hope no other person or family has to go through what we experienced working with Indian eagle.Sincerely,***** ***

  Business Response

  Date: 01/23/2025

  
  Dear BBB,
  
  This email is in reference to BBB Complaint ID: ******** filed by Mr. ***** *** regarding his recent travel experience.
  
  We have been actively attempting to reach Mr. *** to address his concerns and reach a resolution. Unfortunately, our calls to his registered phone number have gone unanswered, and we have not received a response to our emails.
  
  We understand Mr. ***** frustration and are committed to resolving this matter promptly and professionally. We kindly request Mr. *** to provide us with an alternate phone number and a suitable time to reach him. We will then make every effort to contact him and work towards a resolution.
  
  Thank you for your time and assistance in this matter.
  
  Sincerely,
  **************************
  
  

  Business Response

  Date: 01/23/2025

  
  Dear BBB,
  
  This email is in reference to BBB Complaint ID: ******** filed by Mr. ***** *** regarding his recent travel experience.
  
  We have been actively attempting to reach Mr. *** to address his concerns and reach a resolution. Unfortunately, our calls to his registered phone number have gone unanswered, and we have not received a response to our emails.
  
  We understand Mr. ***** frustration and are committed to resolving this matter promptly and professionally. We kindly request Mr. *** to provide us with an alternate phone number and a suitable time to reach him. We will then make every effort to contact him and work towards a resolution.
  
  Thank you for your time and assistance in this matter.
  
  Sincerely,
  **************************
  
  

  Customer Answer

  Date: 01/27/2025

  Complaint: 22806197
  
  IndianEagle contacted me during my work hours. After the terrible experience I had with them, I am reluctant to engage in further communication.

  I simply need my refund and to close this case. Endangering my family's safety is unacceptable under any circumstances.

  
  Despite this, I have agreed to speak with them and have scheduled a time for the call.

  Regards,
  
  ***** ***

  Business Response

  Date: 02/07/2025

   

  Dear BBB,
  
  We appreciate your patience as we work to address Mr. ***** ***** complaint. Please be assured that we are in contact with Mr. *** and the airline to resolve this matter as swiftly as possible. We deeply regret the inconvenience this situation has caused him and his family.
  
  The airline is currently investigating the complaint, and we are awaiting their findings. We will communicate the outcome to Mr. *** as soon as the airline concludes their investigation and provides a response.
  
  Thank you for your understanding and cooperation.
  
  Regards
  Indian Eagle Team

  Customer Answer

  Date: 02/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  Regards,
  
  ***** ***

• Initial Complaint

  Date:01/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FRAUD ALERT!Indian Eagle persuaded me to book a reservation from their website by providing me 23$ cashback. They never took any action to provide the cashback and I had to reach out multiple times to remind them of their fake promises. Their customer service is really very bad where there agents are not helpful in providing a resolution.

  Business Response

  Date: 01/14/2025

  Tell us why here...Dear BBB,
  
  Thank you for bringing this matter to our attention. We appreciate your efforts in helping us maintain high standards of customer service and satisfaction.
  
  We are writing in response to the recent complaint filed by Mr. ****** **** regarding the cashback offer associated with his flight reservation made through Indian Eagle.
  
  We sincerely apologize for any inconvenience this situation has caused Mr. ***** We are pleased to inform you that the cashback amount of $23.00 has been successfully refunded to his account. Additionally, we are taking the necessary measures to ensure a seamless experience for our customers in the future.
  
  
  Should you require any further information or have any additional questions, please do not hesitate to contact us.
  
  Regards
  Indian Eagle Team

  Customer Answer

  Date: 01/14/2025

  Complaint: 22771964
  
  I am rejecting this response because:
  
  Regards,
  
  ****** ****

  Business Response

  Date: 01/23/2025

   

  Dear BBB,
  
  Thank you for informing us of Mr. ****** ****** recent complaint regarding the cashback offer on his flight reservation with us. We highly value customer feedback as it helps us enhance our services and maintain high standards of customer satisfaction.
  
  We have reviewed Mr. ****** complaint and can confirm that the cashback amount of $23.00 has been successfully refunded to his account. We have communicated this information to Mr. ***** and we are committed to taking additional measures to enhance our customer service and ensure a seamless experience for all our customers in the future.
  
  We believe we have adequately addressed Mr. ****** concerns and fulfilled our commitment to him. Therefore, we kindly request the BBB to close this complaint.
  
  We thank you for your assistance, and please feel free to reach out to us should you need any further information or have any additional questions.
  
  Best regards,
  Indian Eagle Team

• Initial Complaint

  Date:12/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made flight reservations on Indian Eagle from *** to BOM for travel on 21 Dec 2024. The booking was suposed to be for $3,729.12 but the website surreptitiously charged me $3,820.12 without my consent. This is outright fraud.Then on confirmation they posted that I was charged an extra $80, but will be refunded via an amazon gift card or I would need to further share my bank account details with them. I called them and expressed my frustration at being swindled out of the extra money without my consent. They had effectively stolen money from me. Eventually the agent agreed to refund it back using Zelle and I provided all the details on email. Its been almost 2 weeks now and there is absolutely no response from Indian Eagle or their ****************** appears this a typical method for this fraudulent operation to steal money from customers.On chat they even claim that they have sent me an amazon gift card but this was never received. They continue to waffle in their responses to avoid paying my money back, and use lies that are demonstrably untrue to push the can down the road.I am seeking my refund immediately, with compensation for the inconvenience and agita due to their malpractice.

  Business Response

  Date: 01/07/2025

   

  Dear BBB Team,
  
  We appreciate your bringing this matter to our attention and thank you for the opportunity to address the concerns raised by Mr. **** ********.
  
  We regret any inconvenience caused to Mr. ******** due to the fare adjustment and subsequent refund delay. Our goal is to provide our customers with the best possible service, and we take this matter seriously.
  
  Regarding the fare increase, we would like to explain that airfares are dynamic and can change rapidly due to high demand and seasonal fluctuations. Unfortunately, the fare Mr. ******** initially booked increased during the ticketing process, as mentioned in our terms and conditions. We strive to offer the best rates to our customers, but fare changes are beyond our control until the ticket is confirmed.
  
  Upon noticing the fare increase, an additional charge of $80 was applied. We initially processed a refund of the extra charge in the form of an Amazon e-gift card on December 16, 2024. However, understanding Mr. ********** preference for a direct refund, we subsequently refunded the $80 via Zelle on December 30, 2024. The confirmation ID for this transaction is #nfkimn1wbn.
  
  We sincerely apologize for any miscommunication and delay in processing the refund. We are committed to improving our processes to prevent such issues in the future.
  
  We value our customers and strive to ensure their satisfaction.
  
  Thank you for your cooperation.

  Regards

  Indian Eagle Team

  Customer Answer

  Date: 01/08/2025

  Complaint: 22738878
  
  I am rejecting this response because:

  - I never gave Indian Eagle permission to charge me a higher amount. They should have cancelled the transaction instead or asked me to review a revised price. What they committed was fraud and then had the upper hand of having my money with them without my consent. 
  - I never received any email or update about an Amazon credit. Thats a lie. 
  - despite them agreeing to send the money by ***** per my phone conversation n 12/16/24 then they themselves claim to have taken a different course. 
  - they had also promised to provide the Zelle refund within ***** hours but it took over 2 weeks to receive the refund now. 
  

  Indian Eagles conduct has been fraudulent, manipulative and caused grievance. Their process goes against US standard consumer practices and is harmful to the public. 
  
  Regards,
  
  **** ********

  Business Response

  Date: 01/16/2025

  Dear BBB Team,
  
  Thank you for bringing Mr. ********** continued concerns to our attention. We genuinely regret that Mr. ******** feels dissatisfied with our previous response and the resolution offered.
  
  We would like to reiterate that per our Terms and Conditions, airlines occasionally adjust their fares due to dynamic demand and seasonal fluctuations, which are beyond Indian Eagle's control. We strive to immediately notify customers of any fare changes during ticketing. In such cases, customers retain the right to either cancel the confirmed booking or agree to the revised fare. We sincerely apologize for any inconvenience these fare adjustments may have caused.
  
  We understand Mr. ********** frustration with the unanticipated fare increase and regret any sense of unauthorized action. While the fare adjustment was beyond our control, our intention was never to inconvenience our customers.
  
  We regret the confusion regarding the Amazon e-gift card. Our records indicate that this was processed on December 16, 2024. However, as per Mr. ********** preference, we later issued a direct refund via Zelle on December 30, 2024.
  
  We acknowledge the delay in processing the Zelle refund and deeply regret any frustration this may have caused. Enhancing our processes to avoid such occurrences in the future remains a top priority for us.
  
  We appreciate Mr. ********* understanding and patience as we address these operational challenges. We are committed to ensuring customer satisfaction and are taking necessary steps to improve our services.
  
  Furthermore, we are willing to provide any additional information or artifacts required by the BBB to resolve this matter amicably. We respectfully request the BBB to consider this matter resolved and close the complaint.
  
  Once again, we apologize for any inconvenience and appreciate Mr. ********** understanding.
  
  Regards
  Indian Eagle Team

• Initial Complaint

  Date:12/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are fraud, while booking ticket they said 1 check in baggage allowed for trip from ***** to ******* but later on when we confirmed with airlines, we came to know no check in allowed. What they sold is saying economy ticket was base economy. They are cheaters and Fraud. They show lower price tickets but never provide hidden clause. Imagine family of 3 travelling to ** for couple of months without luggage. Called them multiple times and every time they said they will give call back but never got one single call back from them. No resolution and looks like we have to pay extra $$$ for check in baggage. Had I know this I would have booked with some other airlines or some other travel agency.

  Business Response

  Date: 12/21/2024

   

  Dear Better Business Bureau,
  
  Thank you for bringing this to our notice. We are taking this matter very seriously and are committed to resolving it promptly.
  
  We are currently in the process of investigating the details of the complaint to understand the situation better and ensure a satisfactory resolution for our customer. We kindly request additional time to complete our investigation thoroughly.
  
  Please allow us some more time to address this issue. We will provide you with a detailed response as soon as our investigation is complete.
  
  Thank you for your understanding and cooperation.

• Initial Complaint

  Date:12/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased four tickets from ***** Eagle travel agency on August 27, 2024, for travel from ****** to *****. I canceled one of the tickets on October 20, 2024. I received an email stating that, after the cancellation penalty of $445, I would be refunded $1,096.16 within 4 business weeks. I have been following up with them to get the refund, but they keep saying the transaction is in process. It has now been 6 business weeks, and I still havent received my refund. Please help me recover my money. I will attach all the ticket details for reference.

  Business Response

  Date: 12/02/2024

   

  Dear Better Business Bureau,
  
  I am writing to inform you that the complaint filed by Ms. ************ ********** regarding a refund issue with India Eagle travel agency has been successfully resolved.
  
  Ms. ********** had initially reported a delay in receiving the refund for a canceled ticket. After reviewing our system records, we confirmed that the refund of $1,096.16 was processed within the promised time. We have also verified with Ms. ********** that she has received the refund.
  
  We sincerely apologize for any misunderstanding that may have occurred in communicating the refund time. We appreciate your assistance in facilitating this matter and ensuring a satisfactory resolution for Ms. *********** If there are any further questions or if additional information is needed, please feel free to contact us.
  
  Thank you for your attention to this matter.
  
  Sincerely,
  Indian Eagle Team

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our family of 3 is travelling from *** to DEL and back. We have different travel dates. My 8 year old travels with her dad (SFO to DEL), and then returns with mom (me) DEL to ***. My daughter's and my ticket (on AI 173) were done by India Eagle on different PNRs (4TAML6 and 4TVMQT). Date: Dec 30, 4AM. Indian Eagle assured that we can link **** once the tickets are done and that way we can travel in adjoining seats. ********* cant do it, because Indian Eagle made a mistake to book me in "Premium Economy" and my daughter in "Economy". Air India charges extra to either downgrade to "Economy" or upgrade my daughter to "Premium". India Eagle cant put the burden of extra cost on me. Over the last week, I talked to multiple agents. The agent trying to help us lately is Team Lead *******. I have been told that ****** is the manager and he will call me, but haven't got that call yet. In the event ********* needs to be paid to resolve the situation, Indian Eagle needs to incur the cost.

  Business Response

  Date: 11/29/2024

   

  Dear BBB,
  
  We appreciate your bringing this matter to our attention. We have been in contact with the passenger and are pleased to confirm that we have resolved the issue to their satisfaction. Due to the complexity of the reservation, which involved different travel dates, there was a technical issue that arose. However, we have addressed it, ensuring that the travel arrangements are now satisfactory for the passenger and their family.
  
  Should the passenger need any further assistance, they are welcome to reach out to us directly. We remain committed to providing excellent customer service and support.
  
  Sincerely,
  Indian Eagle Team

  Customer Answer

  Date: 12/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:10/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently used ********** to find a round-trip ticket to *****, with Indian Eagle showing the lowest fare at $712. I purchased the ticket, but my card was charged $787 instead. When I contacted them about the overcharge, they offered to refund the difference via an Amazon voucher or ACH transfer, which required my bank details. Uncomfortable with sharing my bank information, I requested a different refund method. They then suggested using ***** and asked me to email them, which I did.However, shortly after, my ticket was canceled, and they claimed it was done at my requestwhich I never made. Now, Im out of funds and unable to book a replacement ticket due to this unexpected charge. My bank records show the payment went to a different provider, and I'm struggling to get my money back. If the refund come through in the next five days, I wont be able to fly, which is critical because I need to attend to a family emergency.This entire process feels fraudulent. They insisted on my bank details for verification and even took a small amount to confirm my information. I'm worried they might be trying to access my bank account via ACH, and I feel trapped in a scam with no direct communication from them. Despite their claim that prices were increasing during booking, they continued to list the original price on their site for hours. It's alarming how easily they seem to get away with these practices.

  Business Response

  Date: 10/16/2024

   

  Dear Better Business Bureau,
  
  Thank you for bringing this to our notice. We are reaching out in response to the complaint filed by Mr. ******** ******* regarding his recent booking experience.
  
  We have made multiple attempts to contact him to understand and address his concerns, but we have not received any response. To resolve this matter promptly, we kindly request Mr. ******** ******* to provide a valid contact number and a convenient time for us to call him.
  
  We are committed to resolving this issue and ensuring customer satisfaction.

  Regards

  Indian Eagle Team

• Initial Complaint

  Date:10/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my itinerary RLFCNNBU0C and I received the confirmation that $260 is the total cancellation fees, which means I should be receiving $1741.28 because I paid a total of $2001.28. But I only received $1658, and I do not know where the difference amount of $83.28 disappeared. Each time I try to contact customer care, they say that the email confirmation I received is a 'system glitch' and I should disregard it. This does not sound convincing or honest to me, why should I pay the penalty for their system glitch? I cancelled the ticket online on their website and these are the numbers that were displayed to me when I cancelled the ticket. The reason I had to cancel was because my Father passed away suddenly and on at least on humanitarian grounds they should have refunded my amount accurately. I even submitted death certificate and all the supporting documents for proof to them and again there was no positive response from them. After cancelling this ticket, I go ahead and book my new tickets also with them, believing they had refunded the right amount. Today while checking I was very disappointed to know that it was not the case, I've been a very loyal customer of ********************** but they just lost my trust now. It has been a frustrating experience trying to reach them and sort out my query. I've attached the email confirmation I received from them confirming the total cancellation charge and the total amount I paid for your reference. Please let me know if you need anything additional to support my case. Appreciate your support! Thanks so much.

  Business Response

  Date: 10/11/2024

   

  Dear BBB,
  
  Thank you for bringing this matter to our attention. We have received the complaint regarding the billing issue associated with itinerary reference #RLFCNNBU0C.
  
  We understand the frustration and inconvenience this situation has caused the ****** *********, especially given the circumstances surrounding the cancellation. Please convey our sincere condolences to the passenger for their loss.
  
  We are currently investigating the concern regarding the refund amount. We appreciate the passengers patience and understanding during this time.
  
  You can expect a detailed response from us soon. Should we require any additional information, we will reach out directly.
  
  Thank you for giving us the opportunity to address this matter.

  Regards

  Indian Eagle Team

  Customer Answer

  Date: 10/22/2024

  Complaint: 22373324
  
  I am rejecting this response because: No action has been taken until now. 
  
  Regards,
  
  ****** *********

  Business Response

  Date: 11/02/2024

   

  Dear Better Business Bureau,
  
  Thank you for bringing this to our notice. We are writing in response to the recent complaint submitted by one of our passengers regarding the cancellation of their itinerary (Reference: RLFCNNBU0C) and the refund.
  
  We have attempted to reach out to the passenger to resolve this matter, but unfortunately, we have not received a response. We understand the passenger's concerns and are committed to resolving this issue as quickly and efficiently as possible.
  
  In order to proceed, we kindly request the passenger to provide us with a feasible time and a valid contact number so that we can arrange a call to discuss the matter in detail and work towards a satisfactory resolution.
  
  We appreciate your assistance in facilitating this communication and look forward to addressing the passenger's concerns promptly.
  
  Thank you for your support.
  
  Sincerely,
  Indian Eagle Team

• Initial Complaint

  Date:09/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a flight with the trip ID: R4ANNYTW1J. Unfortunately, my wife was diagnosed with health issue. As a result, I am unable to complete the trip. As a result, I called Indian Eagle to cancel the ticket so I can file a claim with my credit card benefits. However, they claim they don't have an option to cancel ticket. I am unsure how they don't have an option to cancel the ticket. I am not asking for a refund but just cancellation of my trip with confirmation to submit a claim with my credit card.

  Business Response

  Date: 09/24/2024

   

  Dear BBB,
  
  Thank you for bringing this matter to our attention. We are deeply sorry to hear about **************** Jammulas wifes health condition and wish her a swift recovery. We fully understand the difficulty of his situation and why he is unable to travel.
  
  However, we regret to inform you that the ticket in question is non-refundable, which is why we are unable to process a cancellation. While we understand this is not the desired outcome, the ticket can remain unused if Mr. ******* is unable to travel.
  
  We tried out best to explain this policy to Mr. ******* and hope for his understanding regarding our position. Should he have any further questions or require assistance, he is welcome to contact us at any time. We are available 24/7 to support our customers.
  
  Sincerely,
  

  ********************** Team

  Customer Answer

  Date: 09/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  Anil ******* *******

• Initial Complaint

  Date:08/07/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I will be using the numbers from my own example to show you. Also the images that are going to be attached and just the current images of example flight and are not my flight stuff. On ticket aggregator websites such as Kayak, skyscanner, etc. Indian Eagle sends their flight price via their own API. So when you go to skyscanner you see, flight is $802.03 I should book the flight. So you go and click on the flight. When you arrive at the Indian Eagle website it will say the cheapest available flight is $1050.65, and its a completely different flight which wasn't even shown. The flight originally shown is nowhere to be seen. Indian Eagle might respond by saying "oh that's because the flight got sold out" however, this will happen for every single Indian Eagle flight that will show up so this is not true at all. So they are doing false advertising. So I had to buy 4 tickets and instead of $802 I ended up paying $1050 for each one. So in total I ended up paying around $992 extra because of their false advertising and I want to be compensated for this

  Business Response

  Date: 08/17/2024

  Dear Better Business Bureau,
  
  I hope this email finds you well.
  
  I am writing to provide an update on the ongoing matter concerning Complaint ID: ********, filed by ****************** ****.
  
  Since the complaint was lodged, we have made several attempts to contact ****************** ****. On each occasion, we were initially connected to Google Assistant, who subsequently connected us with ************. However, despite our efforts to explain the purpose of our call, our request to speak with him directly was denied.
  
  In addition to our phone calls, we also reached out via email, inquiring about a suitable time to discuss the matter. ************ responded to our email, and based on his response, we were able to connect with him over the phone. During this conversation, ************ connected us with his wife, who provided a detailed explanation of the issues they were facing.
  
  We addressed their concerns during the call and provided a thorough explanation. However, when we requested the Booking ID or Ticket Confirmation Number to further investigate and resolve the issue, they asked us to call them back on Monday, August 19th, 2024, after 02:00 PM CST.
  
  We remain committed to resolving this matter promptly and to the satisfaction of all parties involved.
  
  Thank you for your attention to this matter.