ComplaintsforMagpul Industries Corp
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Complaint Details
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Initial Complaint
02/21/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I really wish some of these customer care folks would put themselves in their customers shoes. I have been bounced back and forth as well as ignored by this company. It has cost me way too much time and money trying to get their gen3 Pmags to work properly. I even sent their pmags and my firearm back to the manufacturer for evaluation. Then a simple ****** search revealed that I'm not the only one with this issue so its 100% reasonable that Magpul certainly knew about the product defect and choose to deflect instead of solve. I have tried emailing and leaving voicemail for their customer service rep many times with no response at all. It's sad that this company built by veterans would treat a disabled USMC veteran this way. It's also concerning that the military has adopted this gen 3 product line for our men and women in uniform. They certainly deserve a reliable product and solid customer care. Their very lives culd depend on it.Initial Complaint
10/07/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I bought a few products from Magpul that didn't work, even though advertised as they would. I contacted the business through their website asking for someone to reach out to me to discuss, by phone, and left my number. Someone named *************, reached out to me by email. I asked him to call me in 2 of my emails with him, and he never called, or responded to my last email, and disappeared. I ask that Magpul sends me a product, that actually works as advertised, and fixes this issue for my terrible experience with their company.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.