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Business Profile

Ammunition Supplies

Magpul Industries Corp

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ammunition Supplies.

Complaints

This profile includes complaints for Magpul Industries Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

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Magpul Industries Corp has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/25/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      am writing to file a complaint against Magpul Industries Corp. regarding their unethical email marketing practices. Recently, I received an unsolicited email from ****************************************** which falsely claimed that I had signed up for their communications on **************************. This is incorrect, as the email address they used was exclusively provided to another company, indicating that my personal data was sold without my consent.This misleading assertion by Magpul is not only offputting but also constitutes a form of gaslighting, attempting to convince me of an action I did not take. Such behavior raises serious concerns about privacy and the ethical conduct of Magpuls business operations.I request a thorough investigation into this matter and appropriate actions against Magpul Industries Corp. for the misuse of my personal information and the deceptive communication sent to me.

    • Initial Complaint

      Date:02/21/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I really wish some of these customer care folks would put themselves in their customers shoes. I have been bounced back and forth as well as ignored by this company. It has cost me way too much time and money trying to get their gen3 Pmags to work properly. I even sent their pmags and my firearm back to the manufacturer for evaluation. Then a simple ****** search revealed that I'm not the only one with this issue so its 100% reasonable that Magpul certainly knew about the product defect and choose to deflect instead of solve. I have tried emailing and leaving voicemail for their customer service rep many times with no response at all. It's sad that this company built by veterans would treat a disabled USMC veteran this way. It's also concerning that the military has adopted this gen 3 product line for our men and women in uniform. They certainly deserve a reliable product and solid customer care. Their very lives culd depend on it.

    • Initial Complaint

      Date:10/07/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a few products from Magpul that didn't work, even though advertised as they would. I contacted the business through their website asking for someone to reach out to me to discuss, by phone, and left my number. Someone named *************, reached out to me by email. I asked him to call me in 2 of my emails with him, and he never called, or responded to my last email, and disappeared. I ask that Magpul sends me a product, that actually works as advertised, and fixes this issue for my terrible experience with their company.

    Magpul Industries Corp is NOT a BBB Accredited Business.

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