Complaints

This profile includes complaints for AMLI Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AMLI Residential

  3701 Executive Center Dr., STE 263 Austin, TX 78731

• 

  AMLI Residential

  201 Lavaca Street Austin, TX 78701

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/18/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a Unit from ************************* in ********, **. from October 2022 to October 2023. When lease was signed I was not provided an inventory of damages form. Close to the end of my lease with *****, ******************************** took over. ************ did not conduct an inspection or provide me with an inventory of damages form either. After I moved out I was not asked for a forwarding address until December. I received an invoice of how much was spent from my security deposit for repairs, and a check for what was left. I have not received an itemized list of expenses. I took photos of damages that i found when I moved into the unit and I sent them to ******************************** that showed what was already there when I moved in and I was held responsible for repairs to damages that I did not cause. There is no reason I should not have my deposit returned in full.

• Initial Complaint

  Date:12/21/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My current lease is up on 1/22/24. Before today, my experience with AMLI has been amazing. I'm only leaving as I'm in the process of buying a condo that will close on 1/19/24. I called the leasing office on 12/20/23 to provide my 30-day notice. I was informed a 60-day lease is required, and if I provided a 30-day notice I would be "breaking my lease" and forced to pay a 2-month penalty ($12,600). I was also informed no expectations can be made to this. I wasn't too happy about that, however, I'm not someone to break a contract.When I called back today to provide my 60 days, I was informed that I will owe $8,300 vs my normal $6,300 for rent as I am now month to month. Now I feel like I'm being taken advantage of.I am requesting that AMLI honor my rent of $6,300 rate for the period of 1/22/24.-2/23/24. The thought of paying $6,300 for a month of a vacant unit isn't very appealing, the thought of paying $8,300 feels like AMLI just wants to s**** me on the way out. Awesome way to treat a good tenant.I spoke with my property manager who manages my investment property in ********, **. This is a very large property management company. He advised me that the legally required notice in ** is 30 days. My real estate attorney reviewed ****'s lease contract. The 60-day clause is noted. I understand 60 days is required, however, my attorney asked if **** had reached out to me 60 days before to ask if I'd be renewing my lease. I informed him I had not been contacted by **** at all regarding my renewal. I've checked my emails and AMLI portal and saved all the files. I don't have any correspondence regarding my lease renewal as of 1/21/23. I have no choice but to give a 60-day notice and go month to month for 1/22/24 - 2/21/24. My final occupancy will be on 2/21/24 per my 60-day notice provided today. This email serves as my legal 60-day notice. Email sent 1/21/23 at 12:51 PM.

• Initial Complaint

  Date:11/09/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of Amli on Nov 2nd after having lived there for 6 months. On Oct 20th, I had conducted an apartment walkthrough inspection with a member of their maintenance team. The purpose of this inspection was to identify any damages/issues that might result in a charge to me, as well as allow me the opportunity to remediate any issue before moving out so as to avoid any fees. The maintenance guy who conducted the walkthrough spent maybe 90 seconds looking around the apartment before giving me the all clear, citing that there were no issues to be concerned with. I received my final move-out invoice on Nov. 8th which included a line item for damages/cleaning on the glass stove top resulting in a $1,092.46 charge (see attached image for visual of stove). The stove top was not in this condition at the time I moved out. If it had been, it should have been addressed during the inspection to give me the opportunity to clean/take care of myself. To charge me such a ludicrous fee, after the fact, is predatory and unethical, at best. I called in this morning, 11/9, and was told I'd get a call from the office manager in ~5 minutes. I never received a callback. I've reached back out several times and they are not answering my calls now. What frustrates me is that I don't cook. I have a meal subscription plan which delivers 10 meals per week, which I eat for lunch and dinner, so I only use the stove maybe a few times a week for breakfast, always using the front right burner. The front left burner, which I never used, shows the most "damage". I know for a fact that they keep used appliances on-site as replacements (I know this because they replaced my washer with another unit which was also defective and ultimately had to order a brand new one to replace that). My suspicion is that they took a photo of one of these extra appliances that's damaged and saying it's from me, knowing that I live 1,000 miles away now and cannot easily dispute. This is so wrong.

  Customer Answer

  Date: 12/06/2023

  Better Business Bureau:
  
  Resolved. 
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:11/09/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11.3.23 I received a text from my bank that my account was overdrawn. This was a surpirse to me since I manage my finances very methodically. Turns out that ********************* management used the auto pay account I have set up to pay my daughter's monthly rent to withdraw payment of expenses related to damage to the apartment. My daughter had filed a claim with our insurer, included the *************** manager on all the communications for weeks. The *************** manager, *******, never responded to my daughter's requests or to the insurer. The claim will be resolved once she does. When I found out that they illegal withdrew this enormous amount of money from my checking account -causing it to be overdrawn, I called the management office to find out why they had withdrawn this money. I was told the manager was not available but would call me back. She never did. I also sent a message through the resident portal requesting a call. No one ever called me. Late in the day, a message was sent to my daughter saying the money would be refunded in 3-5 business days. The woman never apologized for this illegal conduct to me or my daughter AND still has not engage with the insurance company so our claim can be resolved. Extremely unethical and unprofessional. I expect better from a management company providing services to this high end apartment complex. Do Better!

• Initial Complaint

  Date:07/19/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Toured the property at **** uptown in May. Settled on an apartment based on the knowledge that an additional reserved electric charging spot was available to rent for a cost. Initially we were told that it would be no problem however after signing the lease, the property manager said she would not honor that option since it would be against fair housing laws and parking was already limited. She also indicated that she had to approve a similar agreement to another tenant who had two electric vehicles but would not honor our request. After speaking to someone in their corporate office the representative named *********************** (not a actual member of corporate according to their website) who offered an additional, non-electric spot as a good will gesture. During this call we indicated (and was confirmed by the leasing office) that a electric charging station was (and has been for a year) free and unoccupied but refused to rent to us. I have attempted to reply to her via email as well as any local leadership on the **** website and no one will call me back to discuss further. This company now is placing work orders for items in the home needing repair on hold and have yet to explain why. I am still looking to speak with a member of their corporate leadership group to discuss specifics on next steps of action as the conversation with ***** was not satisfactory.

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been living here for 6 years and heard of many car theft including mine 3 years ago. The management is always very secretive with negative incidents as Im aware of many more car thefts and they never warn the residents or keep them posted of the incidents. Last Wednesday someone try to break in my neighbors apartment around 10pm. He used a knife to break in and the neighbor was at the property at the time. Ive gone numerous times to the manager to see what they are going to do to improve security and she says they just dont provide security. Last week someone got shot trying to break in at **********, June 17 I think. Theres a total disregard for the residents security. The concierge leaves around 11pm and the building is alone. More than 400 apartments and no one to rover around, princes are pretty steep and rent was increased $500-800 more a month , AMLI can afford it. Since its public I assume they look to maximize profit for share holders and dont want to spend more.

• Initial Complaint

  Date:02/03/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. I provided pay stubs from my employer. (Which I'm being treated as if they are fake) 2. I provided bank statements showing my beginning and ending balance for the last three months. (After coming to the office and speaking to ****, and her telling me what was needed is 3 months of statements. Only the first page of the statements not the whole statements. I came in and out the front office 3 time that day. As I tried to get an understanding of what was need.)3. I provided the only proof I can to show my checks were deposited into my account. ( After submitting the banks statements front page for the last 3 months. I was then asked by ********* to provide the bank statement showing where my checks have been deposited. I informed her I have not received my bank statement from January as of yet. I will not have that until after February 17th. I did send her pictures of the actual checks and proof that the check was deposited on the 23rd of January.)4. I provided my full bank statement in PDF form, from December -January showing ***********. ( ********* requested my full bank statement from January in PDF form, show ***********. At the time, I didn't know how to edit a PDF to not show my account information. After not getting a response from ********* about hand delivering these sensitive documents. I was then told by ****, in the office. That they needed to see my ending balance, which they already have received.)Finally ********* tells me that I don't have enough money in my bank account. I would need ***** thousand dollars in my account. Also due to "audits" she can not verify my income with the proof of income that I have given her already. At NO point within these entire experience did I feel that I was being assisted, help, and or welcomed to this community. I was dragged along until ********* could articulate a false excuse of why I am not being approved for an apartment that I can afford 3times over. At the very least this is inadequate or sub-par poor business practices. At the worst this is racial profile and discrimination.If anyone is interested in what's going on here. I have all emails and recordings of my interactions addressed above.

• Initial Complaint

  Date:12/12/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A lot has happened with ****. For starters they illegally removed my ex from the property. (Told him if he came back he would be trespassing) even though he was on the lease. Then they told him they would remove him from the lease and never did. There was a gas leak in my unit for over 6 months and I complained on 3 separate occasions and only when the fire department came, they admitted there was a leak. After that, I asked what would be done because I was living in there inhaling carbon dioxide for months. ***************** laughed and told me I should have been more concerned about it if I thought there was a leak. I told him I called maintenance up multiple times and they told me no leak. And once again he BLAMED ME. After that he asked me what would I like to do and if I wanna break the lease. I said yes with no penalty and he said Ill only have to pay the concession which I dont agree with but I said okay. Then he sent me a move out statement for over $12,000 which is not what was agreed upon. After that, he sent another one with the wrong amount still and sent it to collections instead of waiting for my insurance to pay out what was due. He sent my ex and I both to collections after telling us he was removed from the lease. Now they act like they dont know what we are talking about when we have every email and maintenance request. The service is unacceptable and I believe ***************** was being extremely discriminatory.

• Initial Complaint

  Date:11/29/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** leased me an apartment that turned out to be surrounded by Airbnbs. I was the only resident on the floor. When I raised the unsafety I felt (drunk people everywhere, wild animals including chickens in units next to me) I was told there was nothing they could do. After being solicited by an employee for money and having that employee show up at my door, I knew I had to get out of the building. Thelack of security was getting out of hand, and this employee had a key to my home. I listed my apartment for relisting, and the team took down my apartment multiple times during the process, thus violating the terms of the relet process. I had to catch them and beg them to relist it. It was beneficial for the team to get my apartment back as I was the last non-airbnb on the floor and they were approaching residents on similar floors to fill the apartment. The reason they kept taking it down was that they did not want it to fill with an outside resident. I am now being hit with "termination fees" even though all rent for the time I lived there had been paid. These fees on top of being solicited and feeling unsafe as a woman are predatory and unethical, especially since legally they violated the terms of the relet process. ******************** team.

• Initial Complaint

  Date:10/26/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sep 2nd, 2022 I was charged $3,336.99 for rent and received a payment receipt and authorization code ************* days later I received a email from the management team here at ****************** stating my bank declined and I was charged a late fee of $322. Immediately I went downstairs and was told they were unable to waive the fee because of the 5 days that had gone by. I told them, how is it possible to get a receipt and payment confirmation if the payment didn't process! I had to go to the bank and get a physical check to pay for the rent and the late fee. I was then told that they were going to email accounting to explain the situation and give me credit on the next payment. Next month came around and there was no credit. I went to the office again and was told there is nothing they can do because it was from the prior month. I started losing my patience and spoke to the manager and she said she will email accounting to see what can be done. We are approaching November and this issue isn't resolved. I will also notify corporate. I will not spend an extra amount when I did nothing wrong. This is a simple issue that should had been handled a long time ago. Just days ago they even asked me to show proof of my bank statements to show sufficient funds, very unprofessional. I will also take this opportunity to talk about the dog urine and p*** in the hallways that doesn't get cleaned up for days. The trash chutes that often don't work which makes the hallways smell terrible. Elevators are always down and full of dog urine. Our bathroom exhaust fan often brings the smell if cigarettes into our unit. We also had the surprise of a breaking into our vehicle parked inside the "gated garage". Recently before my morning run the whole building was surrounded by cops and swat team aiming guns at the building, also walking around the hallways and garage. We have lived here almost 2 years since opening of the building and have been very comprehensive and fair. Thank you.