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Business Profile

Apartments

Estates at East Riverside

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has repeatedly ignored my attempt to resolve my payment issues on the portal. I have always paid my rent on time if not early. My roommate had *** Echeck bounce and the manager decided to restrict out account and only let us pay via money orders. (Very inconvenient). On Nov 1 and multiple times after I have emailed about my account and no response. I have lived here over a year and a half and have never missed or had a late payment.

  • Initial Complaint

    Date:06/26/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    -November ******* Application sent in per request of Management -FAS Created on 12/7/2022 for application and admin fee -Vacated property and lease expired on 12/13/2023 according to the document provided -Forwarding address provided and never updated by Management on any documentations -Application attached states that all fees are due prior to application being processed, which I never paid any application fees to process application.-TAA application has the business name as Village at East Riverside, but final balance due on FAS is processed by Estates at East Riverside -Collection Noticed received for application and admin fee on March 24, 2023, only after a collection call was made to me for the amount, as the business never updated my forwarding address. -Followed up several times to resolve matter, with no response.-Seeking reimbursement of $280 which was paid to NCS with receipt attached, plus $1000 in time spent trying to resolve the account.

  • Initial Complaint

    Date:01/30/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I, ***************************, was a resident of this apartment from 09/21/2021 - 08/21/2022. Through my stay here, they caused me multiple problems. To start, when I signed for a lease, my friend and I opted in for female only living. And we both had a cat. we walked into see two dogs it was a shock, mainly because we were told the was a limit of 2 person per unit. We were able to resolve this issue but apparently they made a mistake on our second lease that we signed. As I said before we opted in for female living only, but we were assigned a male roommate. When they told us they were assigning us new roommates and one was a male it was very upsetting to say the least. Fortunately the male that was assigned to us was kind enough to say he wasn't comfortable living with us, and he was assigned to a different unit. This brings me to my last problem. I decided to not renew my lease. The move out process was easy but the person i originally moved in with left a mess in her room, while me on the other had cleaned mine, along with the living area. But for some reason I was listed as room C but was given the key to A. And charged for the mess and damages my roommate left in her room. I contacted the complex as soon as I saw these charges and told them that this was the room my roommate was staying it therefore her mess and damages. I sent them proof that I was staying in room A and showed them evidence of that claim. I assumed the issue was resolved but on, January 18th 2023 they sent a letter of debt collection notice. This issue is entirely theirs and their problem for messing up our file. I want a correction to the charge, and the credit report, so this doesn't effect my cosigner credit.

  • Initial Complaint

    Date:08/05/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Upon move out me and many other residents were charged with a $150 bathtub resurfacing fee. I thought this charge was suspicious. It would seem weird to me if every single person who moved out of the building this year somehow managed to crack their bathtub. I think something else is going on and that these fees are just trying to take advantage of us and ***** money for no reason. We all have pictures of our bathtubs and they are not damaged.

  • Initial Complaint

    Date:08/05/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'd like to report some suspicious fines I and others have received after moving out of The Estates At East Riverside Apartments. I am being charged a bathtub resurfacing fee of $150 for a bathtub that did not have any cracks in it when I moved out. I have photos of the bathroom and you cannot see any cracks or damage to the tub. I know this same fee was charged to others and it seems like they are trying to take advantage of people.

  • Initial Complaint

    Date:07/29/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello I would like to report a business that is dealing shady fines upon its tenants. I lived at the estates at east riverside, I moved out and am trying to be charged a resurfacing fee for a bathtub. At first I found this odd as there are no cracks in the tub then multiple tenants I know at these apartments received the same charge. It be funny that many bathrooms at one complex would need resurfacing for a $150 dollar fee. Please reach out if this is something you can help with as I can blatantly see this is a shady business practice conducted by a run down business trying to take advantage of people.

Estates at East Riverside is NOT a BBB Accredited Business.

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