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Business Profile

Autograph Dealers

Bam! Autographs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Autograph Dealers.

Complaints

This profile includes complaints for Bam! Autographs's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bam! Autographs has 2 locations, listed below.

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/10/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company sent me an email for a discount on a single mystery box, I ordered the single box. The company then automatically signed me up for renewal. Charged my card for a mystery box that is expected to ship at the end of August, meanwhile I have not received my first box for July. Not only is the company very misleading with it's auto subscription tactics, they also charge a card a full month before shipping anything at all. I do not want to receive the box that I was charged for in August and would like to have a refund for it. Since the box does not ship until the end of the month, I don't understand why cancelling my package and reversing the charge is a problem.

      Business Response

      Date: 01/29/2024

      Hey ****!

      First off, I just want to thank you for your business. When we have loyal people who support a small business it's people like you who keep us afloat. 

      I see you were upset you were charged for two boxes. I do apologize, but we are are a monthly subscription service that renews once a month. When you first purchase with us it goes through all the terms and conditions of signing up for a reoccurring subscription. I do see you also mentioned being unhappy about our cancellation policy. Once a payment goes through we allow no cancellations or refunds as that is the policy. I see you did get cancelled after that 2nd box went out. I hope you enjoyed being our member for even just a short while cause we truly did enjoy you subscribing. 

      I did switch Bam! Box over into Bam! Autographs and I hope that one day you will give me and my new team another try. 

      Wish you all the best,

      *************************

      Owner

      Customer Answer

      Date: 01/29/2024

      Complaint: 17686432

      I am rejecting this response because: It seems the response time is on par with the shipping time. 

      Regards,

      ***********************

      Business Response

      Date: 01/30/2024

      Hey ****!

      What can I do to make this right? You already received a refund and customer service was very fast at responding to you. It seems as if you just weren't happy with what we have to say. Not sure how else you would like us to handle this. Please let me know.

      Thank you,

      *************************

    • Initial Complaint

      Date:07/18/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was billed twice, no contact number, poor response for email. Damaged products, no refunds

      Business Response

      Date: 01/26/2024

      Hey ***********!

      First off thank you for your business. We are a small business and we truly appreciate your support.

      I found your orders from 2022 and your emails with customer support. I can see that their was some delays in shipping back then, out of our control I hate to say, and that my customer service team responded to you about it and let you know they apologize for the delays. I can understand being unhappy with not getting your order on time and it is totally frustrating when we don't get something when we planned on it. Since you never responded to the customer service team, no refund was issued but your complaint mentions that we never responded to your emails and my team did everything in their power to make sure you were aware of delays and got the items you ordered. We were very communicative with you and always responded in a timely manner. 

      Please let me know if there is something else I can do to help you. Although it has been over a year that your order was placed we are always striving to do better and I hope you do give us a try in the future. 

      All the best,

      ****************

      Owner

      Customer Answer

      Date: 01/26/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *************************************

    • Initial Complaint

      Date:06/27/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribe to a autograph subscription service with this company. They announced a liquidation sale and the listing said "unique" autographs. I ordered 4x of the geek sets of 7 autographs and 2x of the cartoon sets of 10 autographs. Both claim unique autographs. When I received my orders ,I got 4 of the same 7 autographs for my geek sets and 2 of the same sets of autographs for my cartoon sets. This means I ordered and payed for 48 unique autographs and received 17. I tried contacting company to work this out but they now claim ,after the fact, that if you order more than one you"may" receive duplicates. This was not on the listing,but the word unique was in the listing. All I want is what I payed for nothing more nothing less.

      Customer Answer

      Date: 08/02/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

       

       

      The company  has been in touch with me and resolved things with alternate products.  Thank you for your time. 



      Regards,

      ***************************

    Bam! Autographs is NOT a BBB Accredited Business.

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