Business ProfileforTecovas Fine Bootmakers

My wife sent the following to the business via email. Order # is ******* I am contacting you today regarding our order of the Ranchman hat in the color Silverbelly, size ordered was 7 1/4. My husband has a couple of cowboy hats all from different brands. All in the same size to fit his head securely. He hadnt had a fitment issue with a cowboy hat before. This is not the first time that we have noticed sizing issues from your brand, specifically *********************** Out of respect, quality control should be taken seriously on this item, and especially for the price that you are asking for it. Im reaching out so that this issue is brought to your attention. I find it rather alarming that we purchased a hat in the size that should fit my husband, but that upon further investigation it comes down to the fact that the hat is measuring smaller than what it should, even being labeled as 7 1/4. This measurement is not as advertised in our purchase.We went back and forth via email. Then they said this: Thats no problem at all! As long as The Ranchman Hat is in unworn condition, wed be more than happy to make an exception here and extend our return/exchange policy outside of 30 days. That being said, would you mind sending a few pictures of your Ranchman Hat at your earliest convenience? Please include pictures of the front, sides, and bottom of The Ranchman Hat. After sending in the photos of the hat in perfect condition they offered an exchange or store credit. I told them why I didnt want an exchange or store credit. I dont want to purchase another hat from them because of the quality control with their sizing. I want a refund back to my original form of payment. We will not be purchasing accessories or clothing from Tecovas, I kindly asked for them to speak to a supervisor about giving us a refund on my card, but they seem to just beat around the **** when I have asked twice.