Complaints

This profile includes complaints for NuBrakes Mobile Brake Repair Service's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NuBrakes Mobile Brake Repair Service

  937 Reinli St Ste 27 Austin, TX 78751-1519

• 

  NuBrakes Mobile Brake Repair Service

  2028 E Ben White Blvd Ste 240-9317 Austin, TX 78741-6966

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********** arrived at my house Sat, May 11 at 9:01 am. I told Nu Brakes that I needed front brake pads. They gave me a quote for $200/front axle. The mechanic finished the diagnostic & told me that parts and labor were going to be $1000, which is at least 2 hours of labor, at $300/hr & at least 100% upcharge for the parts. I told him I only wanted ******** was quoted for one axle. He showed me the rotor & said all pads and rotors were bad.The criteria for requiring new rotors is: squealing sounds from the brakes, longer stopping time, steering wheel vibrates when braking, brake pedal pulsates when braking, banging sounds when braking, scratched scored or grooved rotors, large edge on the rotors surface, blue color on rotors, *** warning light, your mechanics recommendation.My brakes grind a little but only at low speeds & when coming to a complete stop. They just need brake pads. But the rotors themselves are free of large edges/not deformed or scratched. They are not blue. The brakes do not make a squealing sound. The stop time is fine - no stuttering. The steering wheel does not vibrate. The *** warning light is not on. So the only criteria that suggests I needed new rotors was the suggestion of my mechanic.He questioned only needing brake pads and kept trying to convince me that my rotors were bad. I told him I would pay him the $79 service fee but I decided to reject his services since he wasn't taking no for an answer. I told him I needed a second opinion. He asked "why" & I told him I had Googled parts & labor is typically $150/hour. He gave me his phone & demanded I show him the sites. He said he didn't make the prices. i just wanted to put my car back together, pay him, & leave. He kept speaking loudly & stepping closer to me. He was a big ******* am a small woman. His aggressive manner didn't make me want to spend $1000. As a consumer, it is my right to get a second opinion and reject the quote. I could accept or reject.

  Business Response

  Date: 05/20/2024

  Hi ******,
  
  Thank you for sharing your experience with our service. We deeply regret the inconvenience and discomfort you faced during your interaction with our technician. Your feedback is invaluable, and we sincerely apologize for the distress and frustration caused.
  
  Our goal is always to deliver honest and transparent service, and we apologize if this was not reflected in your experience. 
  
  We are particularly sorry for any aggressive behavior you felt during the service visit. This is not in line with our standards for customer **********************, and we have addressed this with the technician involved to prevent any future occurrences.
  
  To rectify the situation, our team has reached out to you and will process a full refund.
  
  If you have any further questions or need additional assistance, please do not hesitate to contact us. You are important to us, and we hope to have the opportunity to serve you better in the future.
  
  Thank you again for bringing this to our attention.
  
  Best regards,
  ***************************

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car was serviced 06/22/23. Dont like to be objectified as a woman? Stay awayyyyy. Dont like your credit card to be stored and charged without your knowledge or authorization? Stay awayyyyy. The technician told me I needed rotors which was arguable and then before leaving hit on me and told me to contact him at the number he was texting me from. Nubrakes then charged a card I had on file from over two years ago without authorization. I specifically used this service as I wanted to take advantage of BNPL. Now I have a $700 charge on my credit card that I NEVER approved and they refuse to do anything about it. Sorry. Youre supposed to tell your technician before. WTF? I used this service because I work long hours and am constantly on the computer/phone for my own job. I ran in and out as my job permitted to check in with the tech and at the end I received a text that service was complete. I went outside and the technician told me I would receive a link to pay. I received a link to add a new credit card thats all the link said. Before I could contact NB about payment, I find out they charged a card they KEPT on FILE from YEARS ago. Totally different address, totally different vehicle, zero authorization to use this card. No invoice, no bill of service, no nothing. They just ran my card without authorization and then blamed me for the inexcusable experience. I received an invoice DAYS later ONLY after I requested it from them via email. What kind of company operates this way? Thats insane. NEVER AGAIN.

  Business Response

  Date: 07/10/2023

  Hi,
  
  We understand the frustration and concern that our customer experienced, and we genuinely apologize for any inconvenience caused. It is important to us that our customers feel heard and supported.
  
  Our process allows for Buy Now Pay Later (BNPL) to be used for payment, but it requires notification to ************** so that they can initiate the approval process before doing any work on vehicles. The customer did not mention any intention to use Buy Now Pay Later during the conversation with our sales associate, which is why no notes were made for **************. As a result, ************** arrived at the appointment prepared to handle the repair and process payment as usual.
  
  Our team has reached out the customer and we have informed her that we would be more than happy to reprocess the transaction through Affirm or Klarna. However, we would have to make the charge first and receive approval confirmation before refunding the amount paid on her credit card. 
  
  She was not happy with the resolution and did not want to move forward. Again, we apologize for the inconvenience that this caused her and wed definitely wanted to make things right.
  
  Sincerely,
  NuBrakes

  Customer Answer

  Date: 07/10/2023

  Complaint: 20280148
  
  I am rejecting this response because:
  I was never offered the option to reprocess. If that is something they are willing to move forward with, that would make me immensely happy and all I asked for from the beginning. I am sorry it had to come to this. Is there someone I should more ACH out to at NuBrakes to process new charges and refund old? Thanks. 
  
  ***************************

  Business Response

  Date: 07/21/2023

  Hi,
  
  Appreciate the customers response and willingness to move forward with our resolution. 
  
  Our team has reached out to her multiple times to refund and reprocess the payment but we havent received a response nor has she reached back out to us.
  
  We would like to assist her to get her concern resolved. Please let her know about our messages, she can respond to them to get this process started.
  
  Thank you!

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/16/23, I called. Nubrakes to set an appt for 6/17/23,. They took all my info such as VIN to my vehicle, make, etc. On 6/1723 , a tech came to change my front brake pads & rotors. After the 2nd & final brake pad & rotor was done, the tech tried to enter my car. My alarm went off, i had to go down to let him in. I went down, he said everything was completed & that over the next few days my brakes would smoke & squeak but that everything was taken care of. I made my payment and went inside. I started my car 3 hours later & all these lights & warnings appeared on my dash. My brake felt locked. I couldnt even move my vehicle. See attached photos. I called him back & he said he would be back in 20 mins. 46 minutes later, he "checked" my car & began saying the lights wouldnt of turned on unless I move the vehicle and that they will go away and then switched and said "i didnt do anything for the lights to be on, they had to be on before that" (I have this whole ordeal on video and can provide upon request). I told him i was in my car all day yesterday and none of these lights were on aside from my "change oil" light. I also informed him that i paid for him to fix my brakes and that i expected the job to be complete. He became angry and hostile. I told him if this needed to be a lawsuit or if i need to call his supervisor to please make that clear rather than arguing with me about my brakes which were not working. He then became even more hostile saying "oh now thats a threat, im leaving youre threatening me" I called the customer service line and informed them of everything. Katie told me she would send someone out. She calls me 15 mins later stating "we dont have the proper tools/machines to help you and there is nothing we can do for you". No refund, no solution to the problem. All i wanted was someone to come finish the job but instead they say "we dont have the tools to help you". So you guys take money and then dont complete the job that you state you can do?

  Business Response

  Date: 06/30/2023

  Hi,

  We'd like to apologize for the customer's experience with NuBrakes. We understand that she did not get the result she was expecting.

  The vehicle was in an accident prior to us servicing it and the issues are not related to our repairs.  After being notified of the customer's issues after repairs, we sent another technician to assist and concluded that the issues were from the accident, not from the repairs.

  We have already processed a full refund to the customer under the pretense that we were not accepting any responsibility for the issues, but acknowledging that ultimately it was not a good customer experience for her.

  Regards,

  NuBrakes

   

   

   

• Initial Complaint

  Date:04/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted the NUBRAKES business Wednesday morning @7:22am the company responded by texting i was asking what was going on with my car i let them know i needed my front brakes done they ask what kind of sound was it making i informed them so i was set up with a appointment for 4/12/2023 10:30am-12:30pm, the employee that was coming his name was ****** he text me at 9:27a on 4/12/2023 informing he was on his way to due my brakes he got here at 9:48a 4/12/2023 i came out the building of the hospital i was at work at 9:51a to give him my car keys to do the brakes so i moved my car in a area that gave him room to take care of the brakes i asked him will he test drive the car he said yes ok so i left the keys and came back to my office i got back in my office at 10:06a 4/12/2023 he called me at 10:18a 4/12/2023 letting me know he was done with my brakes i came out i asked if he test drove the car he said no so i got in my car to do so when i did and it sound worst then before he told me that was because of my back brakes but i just got those done last month at the dealer ship and he just drove off so today 4/14/2023 i had to take my car to the dealer ship to do my brakes and they told me my brakes we're not changed so why was i charged ****** i didnt mind paying if the service was being done.

  Business Response

  Date: 04/19/2023

  Hi, 
  
  We are actively working to address the concern.
  
  We recently reached out to offer a warranty appointment on 4/18 but the customer refused as her ********************* were already replaced. She took her vehicle into the dealership as she could not wait for us to comeback and do a warranty, however we did not received any type of request/notification from her until we received this email from BBB.
  
  We totally understand the customers frustration and we'll make every effort to make things right.

  Customer Answer

  Date: 04/19/2023

  Complaint: 19936631
  
  I am rejecting this response because:
  
  Regards,
  
  *****************, I reached out the same day i was sent a text to file a warranty witch i did and i  didn't receive a message until 4/18/2023 and i did inform them i was not able to wait until they could fit me in i have kids and was worried because after his tech was here my car sound was so bad and the brakes i had to push to the ground witch i didn't have to do until he touch my car. i have the text message from when he reached out to me yesterday a week later.

  Business Response

  Date: 04/20/2023

  Hi,
  
  We have completed the investigation into the recent complaint by our customer. After a thorough review, we have determined that a refund is the appropriate course of action. Our team has already contacted ************ to inform her about this and according to them, she appreciated the resolution regarding the concern.
  
  Again, we apologies to our customer for the inconvenience and frustrations she experienced.

  Customer Answer

  Date: 04/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************

• Initial Complaint

  Date:03/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my brakes repaired by them back in May of 2022, new rotors and brake pads with a 2 year/24,000 mile warranty attached. However in early March of 2023 the brakes began acting up. I tried to get a quote when I realized I was under the 24k threshold by close to **** miles. I contacted them, filled out a warranty claim, only to be told if I drive more than ****** miles in a year it's excessive wear and tear. This is Texas, a big state, driving to and from work, and family life as well. So I drove for less years and less miles for them to deny a warranty replacement due to wear and tear. Seems unfair and a shady cop out and I will caution anyone who deals with them from now on.

  Business Response

  Date: 04/03/2023

  Hi,

  We appreciate the follow-up. We have reached out to our customer and we were able to have a technician back out to him and was able to replace his front pads and rotors under warranty on 3/18/23. The customer was happy and we have not had any issues come back since then.

   

  Regards,

  ***************************

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially had my front brakes and rotors replaced on 3/30/2022. I noticed the issue was still going on and the warranty department scheduled another appointment. The second appointment was 05/17/2022 which the issue was still not fixed. The third appointment was 6/27/2022. The brakes and rotors were supposedly changed each time but the technician stated that the problem was deeper and I needed to take it to the dealership. Also on 10/16 I had this same company come service my 2019 maxima. The technician stated he would be replacing the front brakes and rotors. Today both of my vehicles are in the shop for repairs. The 2014 Jeep was taken to the dealership where I was told there is no way possible my rotors were ever replaced. My 2019 maxima is currently having the front brakes and rotors replaced. This has set me back a few thousand dollars and I am very upset. They only offered a refund of $198.66 which is for the rotors on the Jeep. The only thing they keep offering for my maxima is replacement with warranty. I would be a fool to keep allowing this company to touch my vehicles. I am extremely upset and will never recommend this company to anybody.

  Business Response

  Date: 01/13/2023

  Hi,

  
  ******* had original service on 9/3/21 for rear pads and rotors replacement (2014 Jeep Grand Cherokee). There has never been an issue reported for this service. On 3/7/22, NuBrakes installed front pads and rotors for her, and there have been multiple warranty checks provided to her since then for vibrations from the front brakes.
  On 6/27/22 NuBrakes was able to convince the customer to upgrade her front rotors to a premium brand, hoping it would solve her issues. She paid a difference of $95 for this service. Most recently on 1/10/23, she reached back out to us and informed us that she took her vehicle to the dealership as she was having the same issue again. The dealership told her that we didn't ever replace the front rotors for her, which is incorrect. NuBrakes replaced/upgraded her front rotors 3 separate times (including the initial installation). She believes the dealership of course and is standing firm that we never replaced her front rotors.
  There were no notes left on any of the prior warranty checks by our technicians that pointed to other possible underlying issues in regard to her vibrations from the front brakes.
  This issue was consulted with our senior technicians at NuBrakes and they all agreed that it would be better to refund her the cost of the front rotors as it appeared to be an issue we could not solve. However, NuBrakes did not offer a refund for the front pads as the dealership did not mention any issues in regard to these parts. NuBrakes were able to issue this refund for her in the amount of $198.66 on 1/10/22.

  
  In regards to the 2019 ****** Maxima - NuBrakes replaced front pads only on 10/16/22. The front rotors were marked as yellow by ************** (has wear, but not in need of immediate repair) and were not replaced, she was not billed for front rotors. She reached back out to us for her first warranty but did not go through with it. We were not able to get a fresh set of eyes or another technician's opinions on what repairs might need to be made and we offered her a warranty check service at the soonest available time, but she told us that she did not want it and that she was going to take it to a shop for repairs.

  
  Regards,
  ***************************

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 7th, 2022 I had Nubrakes come and fix my brake pads and rotors and then come back on August 10th, 2022 to replace my front left caliper. A few weeks go by and my car starts acting funny but I don't think it is my brakes because they are all brand new, come to find out November 14th, 2022 after ********* inspected my brakes saying the brake line was pinched from the previous business. I did call Nubrakes November 1st, 2022, before further inspection from a different company based on previous experience with my car, since there was a warranty on all the parts but the business is closed. I was told that they would be able to refund or even pay for the brakes to be replaced, I called Nubrakes again November 16th 2022 asking if I should call them when I get to ********* so they can give all the information, I was told by the representative that she would talk yo her supervisor and call me back, never got a call back but I still had my car fixed. ********* calls my mother, who brought my car in for the inspection on Monday November 14th 2022, letting her know they are waiting for Nubrakes to get back to them, I then get a text from a representative of Nubrakes telling me they are getting everything figured out to then getting a text saying they cant pay for my car. I called Nubrakes after I got off work on November 17th 2022 hoping to get answers to then be told I would get a call back and have never received one.

  Business Response

  Date: 11/30/2022

  ************************* is a *******-based customer that was requesting warranty services from our company after initially receiving services from NuBrakes on August 7th. We informed ******* that we no longer operate in *******, but if takes her vehicle to a 3rd party shop for a diagnostic, and they determine the issues (with proof) to be caused by NuBrakes, then we will cover the cost of the repair in full. . ******* proceeded to take the vehicle to a ********* and sent us a report a couple weeks later.

  
  Upon reviewing the documentation, ********* had suggested that she needed to replace her front pads, front rotors, front brake hoses, and front calipers, but they did not list a cause/symptom for these repairs.  A NuBrakes rep called ********* that day and asked if they could provide any additional information on why they were recommending these repairs, or if there was any evidence that the work NuBrakes did on the customer's vehicle was related to these repairs.  They told the NuBrakes rep that there was a pinched brake hose (a result of shoddy workmanship on NuBrakes end), that resulted in the brake system failure.

   

  However, NuBrakes was not agreeable to this assessment because: 

  a) NuBrakes never serviced her brake hoses, thus it is highly unlikely we would've damaged the brake hose on her vehicle

  b) ********* communicated that the brake hose on a single tire was damaged, however, they were diagnosing that the entire front braking system needed to be replaced (with the obvious goal of maximizing their own transaction size). Our team reached out to ********* and asked if there was a pinched hose on one side of the vehicle, why would we need to replace everything on both sides?  They could not give provide an answer for this.

  c) ******* claimed that the vehicle had not been driven since having NuBrakes serviced the vehicle, which may have caused the damage through natural wear and tear. However, when ********* sent the quote and inspection report, the mileage reflected that the customer had driven approximately ***** miles in ~3 months and clearly vehicle had not been sitting. Furthermore, the vehicle has logged ******* total miles, which makes it highly likely that the brake hose would've become damaged from natural wear and tear. The problem would've manifested and rendered the vehicle undriveable MUCH sooner than ***** miles if a hydraulic hose was in fact pinched and brake fluid was not getting to one of the front wheels.

  
  Upon completing our investigation, we let the customer know that we were not at fault for repairs and that we would not be able to offer reimbursement for her vehicle.  We of course did not promise her anything from the beginning, and just let her know that everything would need to be reviewed before we could give her an answer in regards to reimbursement.

  In multiple circumstances, we have provided a complete refund, re-done the work, or covered the cost of service from another provider if the customer did not want to proceed with additional work by NuBrakes; we pride ourselves on providing a high-quality, trust worthy customer experience. However, we are not willing to take ownership of damage that was strong believe, with evidence, was not caused by our company. 

   

  Sincerely, 

  ***************************

  Owner / CEO

  Customer Answer

  Date: 12/14/2022

  Complaint: 18448717
  
  I am rejecting this response because:

  As I stated in my first complaint a few weeks after my breaks were fixed by nubrakes my car started to act funny, making it hard for me to drive back home from my trip to ******* ******* leaving me stranded for an extra four hours, but I didnt think it was my breaks because they should have been fixed therefore Ive never said I let my car ******** being back home, my job was only **************************************************************************************** October which is 40 minutes away and problems with the breaks kept occurring and thats when my mother took it to ********** Not once when I was on the phone with a representative did anyone say I needed proof and the day i called stating my car was being taken to ********* did the representative say that I should have a ********* employee call nubrakes to discuss anything, matter a fact I wasnt given much information about what I should even do I was just told they were going to talk to a supervisor and I heard nothing back. Now Im no mechanic but I do know the whole brake system on a car is connected therefore the one side being affected did affect the other side as well, might not have been the hose that was affected but it did cause issues. While getting my car serviced by ****** in August I noticed he was having a little trouble with something on my car, but Im no mechanic so I just assume its the fact hes doing his job in a location that isnt set up for car repairs. 
  

  Regards,
  

  
  *************************

  Business Response

  Date: 12/19/2022

  We understand *******'s concerns in regards to her brake repair service as she was having issues with her front brakes after we had done work on the pads, rotors and calipers.  We also realize that by us longer servicing the market and being unable to offer a technician to do a warranty inspection, further complicates the situation. We were willing to reimburse ******* for the repairs if we were in fact at fault for the issues she was having post-repairs with NuBrakes, but with all facts in hand, the issue ******* is having is not related to any work that we have performed. 

  We came out for our initial service on 8/7/22 to replace front pads and rotors for ******* as her front brakes were in poor condition.  During this service, ************** also noted that due to poor maintenance, her calipers in the front were in need of immediate repair.  We were able to source the calipers for *******'s vehicle and install them for her on 8/10/22.  ******* was able to drive the vehicle without any issues for ***** miles before she reached back out to us on 10/31-11/1 explaining that her front brakes were not functioning properly, and that she had taken it to *********.
  
  
  We were told that the calipers on *******'s vehicle locked up causing damage to the front brake system, and after speaking with the service advisor at ********** we believe that this was a result of the brake hydraulic hoses failing. As we had not done any repairs on *******'s brake hoses, we believe that the hoses failed due to poor maintenance over the course of 197k miles, causing the caliper to not work as designed, resulting in further damage to the system.  
  
  
  ******* also mentioned to us that a pinched brake hose was the cause of the problem as diagnosed by *********.  If ************** had pinched a brake hose during service, ******* would have encountered issues within the week or first ******* miles of driving.  Further, a pinched brake line also would only cause failure on the affected side, not both sides of the vehicle. We do not know why ********* decided to re-do the entire brake system if there was a pinched line on only one side of the vehicle.

  As it stands, we are unable to offer any type of reimbursement for ******* for her repairs done through *********. Given all the facts, we are sure that *******'s hydraulic brake hose failed due to not having them serviced over the course of ******* miles, causing the caliper not to work as designed, and leading to further damage to her front brake system.

  Customer Answer

  Date: 12/20/2022

  Complaint: 18448717
  
  I am rejecting this response because:
  Like I have stated my previous job was only 15 minutes from my home but weeks after nubrakes had worked on my car I took a trip to *******, *******  from September 2, 2022 to September 5, 2022. Coming back from ******* ******* my car started shaking like it did before my breaks went bad in the beginning of August causing nubrakes to come do the repairs, a result of my car shaking on my way back home I had to stay in a motel (I do have the address if needed) while I waited for my mother to come help me. Since I had just had the breaks and everything replaced it didnt come to mind that that was the cause of the issue in that moment. Now being home again my job was only 15 mins away from where I lived and the car seemed fine till I had to start driving farther because of a new job, ********* has explained to my mom that whoever did the repairs had to have pinched the break line because there was no other way that that would have happened since no one worked on my car after ****** from Nubrakes had done so. 
  Regards,
  
  *************************

• Initial Complaint

  Date:06/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DO NOT! DO NOT! You've been warned! This company initially installed brakes for me on 2/17/2021 and March 4, 2021, I had to have them come back out because my brakes were rubbing, burning, and making a loud squeaking noise. I was then told that I need new brake pads and rotors so I paid for the rotors and the brake pads were covered under warranty. Then on 6/2/2021 once again the front brakes were doing the same thing and they came out again and replaced the front brake pads then again on 12/14/2021, the technician and the customer ********************** rep that I spoke with said that they may have gotten some bad brake pads. This company has put my and my children's lives at risk on multiple occasions. I called a week ago and left a message as well as texted and no response, so today I had to call and press the prompt as if I were a new customer to even get a live person on the phone because guess what? My brakes are once again doing the same thing and ******* text me saying that my warranty has expired because the last time I got them done was 5/31/2021! FALSE!!!! It was December so you skipped an entire service. This company is fraudulent and does poor work as well as uses poor quality parts on vehicles they are repairing. I wouldn't recommend them to my dog.

  Business Response

  Date: 06/30/2022

  Hi,
  
  
  We acknowledge the concern received and will get in touch with our customer to get this resolved. 
  
  
  We'll send follow-up for updates.