ComplaintsforBark.com Global Limited

• Initial Complaint

  06/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  this company allows anybody to submit inquiries about any artists. and charge us for being contacted regardless of if it is legit or not, this BRITISH based company do NOT back us up at all and let their scam model business to keep charging us for nothing. they keep our credit card info in their website for "easy" charge and process. few weeks ago, I was charged a little over $ 80USD. which I did not mind since I could use the credit in the future. which I have wasted most of my credits with this company for nothing in exchange. Last week I was contacted by a local person in my area to be reach out a service I provide as musician. Spent one credit to contact this person and he told me "The date is not right and also I do not need any service" the reason of this is because again, this company do not Check nor verify anything. so, imagine someone contacting you by "hey, call me because I want to know your name, and then being charged!" anyways, they denied my request for refunding my credit and after some email exchanges, they banned me! which is fine! I was not planning to use them anyways; I just need my MONEY!!!! they still have my credits and here in the ** is called stealing! or have you seen an employee being terminated and not paying his/her last worked paycheck because it was terminated! they refuse to answer my requests by sending nonsense emails or empty emails back. **** was the las person to email me about the termination of my account. *************** DOING business in ******* should abide by US RULES! otherwise, they should not be allowed to operate in our grounds if they want to steal from AMERICANS! all the bad reviews about them talk by itself!!!!BARK I NEED MY MONEY!!! STOP stealing!

  

  Business response

  06/29/2024

  Hi there

  We sincerely apologize for the inconvenience and frustration you've experienced regarding your recent interactions with Bark.com. We understand the importance of transparent and reliable service, and we regret that your experience did not meet your expectations.

  We strive to ensure our platform provides genuine and valuable connections for artists and service providers, and we take your feedback seriously in improving our services.

  Our role is simply to provide contact details for customers, we do not return credits if the details are still valid and the customer is not responding, as this is something largely outside of our control. Of course, we will always return credits if the contact details are invalid or if any of the information on the request is incorrect. 

  Regarding your specific concerns:

  Unauthorized Charges: We aim to provide clarity on our billing practices. Charges occur when inquiries are initiated, whether or not they result in successful connections.

  Refund Request: We regret any confusion regarding your refund request. Our policy typically allows refunds in certain circumstances, and we apologize if this process was not handled to your satisfaction.

  Account Termination: We regret any negative experience that led to the termination of your account. We value all our users and aim to resolve disputes fairly. However we reserve the right to close accounts to protect our user base and itegrity of the platform.

  Security and Privacy: We take data security seriously and adhere to strict guidelines to protect our users' information. 

  We value your feedback and remain dedicated to providing a positive experience for all our users. If you would liek to reach out to use rasing your concerns you can conttact us at *************.

  Warm regards

  The Bark Team

  Customer response

  07/01/2024

  Complaint: 21914871
  
  I am rejecting this response because:

  They have to return unused credits back to me. I refused their hypocrite response. I need my money back! Thats not tue integrity you just talk about. I careless your feedback apologies and all the pretending formality trash talking. Companies like this one should not be allow to operate in *******! I need my MONEY not because it is a satisfaction based it is because you dont want to return something I cant used! Refund it aka stealing.
  
  Regards,
  
  *************************************

  

  Business response

  07/05/2024

  Hi there

  This information is readily available on our website at any time regarding refunds. While we understand your view about non-Americans working in the *************, we offer numerous business opportunities to help clients build and expand their businesses.

   If you need specific support regarding your account, please contact us at *************.

  Best regards

  The Bark Team

  Customer response

  07/05/2024

  Complaint: 21914871
  
  I am rejecting this response because: 

  HERE IN AMERICA business dont keep money from their customers. Or when you seen a client closing a bank account and rhe bank keeps the money in the account??? That is totally ILLEGAL! you closed my account which is totally fine! But YOU CANNOT KEEP MY MONEY LEFT IN IT!!!!!!!!!!!!!! I NEED IT! IM NOT WILLING to leave you a single *****! You need to do what is right And I am tired of your cynical responses! Do what you have to do RIGHT! you cant keep peoples money nor denied access to our own money because you closed nor terminated the account.  And I will continue to research and do whatbit takes so you dont do this to other folks!  Just based on your BBB reviews, IM NOT THE 1ST ONE to go thru this. I dont know about in ******* but Here in ******* we return whats not ours! Basic concept. Do not steal! 
  
  Regards,
  
  *************************************

• Initial Complaint

  06/28/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Dear ***/*****,I am writing to formally lodge a complaint against Bark.com regarding a recent unsatisfactory experience I encountered with their service. Despite my prompt and immediate contact with potential leads, I encountered significant issues that raise concerns about the legitimacy and transparency of Bark.com's operations.Firstly, I reached out to a lead right away, yet I was informed that the lead had already been taken, even though no one else had contacted them before me. This situation does not make sense and appears misleading. Additionally, despite my immediate attempts to get in touch, I did not receive any response.Moreover, I am concerned that Bark.com may have posted this lead themselves as a means to entice me into purchasing credits. This suspicion is further compounded by the discrepancy in the advertised and actual value of the credits. Your website states that a purchase should be good for 10 leads, but in reality, it only provided me with 7 leads. This misleading information is unacceptable and deceptive.I am requesting that the BBB investigate this matter thoroughly. I believe that Bark.com's practices are not only misleading but also potentially fraudulent. As a consumer, I trusted their service to be transparent and reliable, but my experience has proven otherwise.I would appreciate your prompt attention to this matter and look forward to a resolution that addresses my concerns satisfactorily. Thank you for your time and assistance.Sincerely,

  

  Business response

  06/29/2024

  Hi

  
  Thank you for reaching out to us with your concerns regarding your experience on Bark.com. We take feedback seriously and aim to provide clear and transparent service to all our users.

  
  Lead Contact Issues: We understand your frustration with encountering issues when contacting leads. It is our goal to facilitate connections effectively. If you encounter any discrepancies or issues with leads, please report them directly to our team at ************** We are here to assist and investigate any concerns promptly.

  
  Lead Availability: We apologize for any confusion regarding the availability of leads. Our system is designed to ensure fair access to all users, and we investigate any reports of leads being already taken to maintain transparency.

  
  Response Times from Leads: While we strive for prompt responses from leads, we cannot guarantee engagement from every lead due to various factors. We provide marketing and support to help you maximize your chances of connecting with potential clients.

  
  Lead Generation Transparency: We assure you that Bark.com does not create leads artificially. Leads are sourced through paid and organic marketing efforts. The number of responses can vary based on factors such as lead volume and industry demand.

  
  Credit Purchases and Lead Quantity: The advertised number of leads per credit package serves as an average estimate. The actual number of leads provided may vary depending on factors such as the specific service category and current demand. You have the flexibility to utilize your credits as needed within your account and manage this balance.

  
  Concerns About Fraud: We want to reassure you that Bark.com operates with integrity and adheres to ethical business practices. We welcome any inquiries or investigations to verify our commitment to transparency.

  
  We appreciate your feedback as it helps us improve our services. Should you have any further questions or require assistance, please do not hesitate to contact us directly. Your satisfaction is important to us, and we are here to address any additional concerns you may have.

  
  Best regards,

   

  The Bark Team

• Initial Complaint

  06/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Fraudulent andnoeople should be refundedntheir money when they recived no clients.I am a certified life coach. I hate I didn't read the reviews before choosing to use Bark. I have invested almost $800 in this program. I never received one client. Complained to customer service and they gave me more credits and I still didn't receive any clients. You lead is very suspicious. I have spoke with other customers and they didn't receive leads either. There is a problem here. The cost of leads is so expensive that you use your credits up very fast and then are encouraged to buy more. I did it twice , and it did not work for me. I would suggest no one using this program. **************** gives you a minimum credits back for complaints. The last credit they gave me back was very low and I still received no clients. Some phone numbers were wrong. Some clients never responded to text messages email or phone calls. I want others to know to beware of this company! I Lost money that I needed in order to pursue making more money. This company has caused me great anxiety and financial grief.

  

  Business response

  06/10/2024

  Hi there

   

  We are truly sorry to hear about your experience, and I understand your frustration. At ****, we take reports of fraudulent activity very seriously and aim to provide a platform where professionals can connect with genuine clients. We strive to maintain a high standard of service and ensure that our users have a positive experience.

  
  Regarding your concerns about not receiving any clients despite your investment, I assure you that we are committed to investigating this matter thoroughly. Our team is dedicated to addressing issues promptly and providing appropriate resolutions to our customers.

  
  If you haven't already, please reach out to our customer support team with any specific details or evidence you have regarding the suspicious leads or incorrect contact information you encountered. We value your feedback and are continuously working to improve our platform to better serve our users.

  
  While I understand your disappointment, I want to assure you that we are here to assist you in any way we can. If you have any further questions or concerns, please don't hesitate to contact us.

   

  Warm regards

  The Bark Team

• Initial Complaint

  06/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have paid this organization nearly $500 for leads that were promised to be authentic and for a membership that would allow my organization to purchase credits for a discounted rate. I have only been given price hikes and none of the money I invested has led to credible or authentic leads. I have learned that many of the leads I purchased were fake. I demanded a refund and the organization refuses.

  

  Business response

  06/10/2024

  Hi there

   

  Thank you for reaching out.

  
  We couldn't locate any record of this email linked to an account. To assist you with your account, please contact our team at ************* from the email associated with the account so we can identify the user.

  
  Regarding any invalid leads, you can report them to us, and we will investigate for a credit return, as indicated on our site.

  
  As for price increases, these adjustments are standard in adapting to new market conditions and maintaining the quality platform our users love. Notifications of these changes where issued prior to the rise.

  
  We would be happy to look into your request as soon as possible. Please email us at ************* at your earliest convenience.

   

  The Bark Team

  Customer response

  06/10/2024

  Complaint: 21798396
  
  I am rejecting this response because:
  I communicated multiple times with this organization about having credits returned in acceptance with their policy and the employee who responded to me informed me that I would not be getting credits returned because "that's not what they do."

  The organization has ample opportunity to offer the credits and provide better customer service. My communication was shut down by the employee and I was ignored. 

  I Demonstrated enormous faith in this organization and the response did not even acknowledge the fake leads I was provided by the information they purchased from ******* I would like at the minimum the credits I purchased to be re-issued although I feel that I would be spending them on fake leads a second time.

  
  Regards,
  
  *****************************

  

  Business response

  06/19/2024

  Hi there,
  
  We're sorry to hear you reject our response. Please email ************* directly with any requests for credit returns, and we will investigate these directly for you in-line with our credit return policy.
  
  First and foremost, we want you to know that we are committed to delivering high-quality leads to our professionals. We invest a lot of time and resources into attracting genuine customers to our website, and we have a dedicated team that works around the clock to ensure a robust lead generation process. 
  
  We use an automated system to screen all leads, and we have a credit return policy in place to cover any non-functional contact details. 
  
  We know that dealing with unresponsive customers can be frustrating, but we believe that responding quickly to requests can help you connect with them before they make a decision.
  
  Sometimes, customers may be talking to other professionals, which can lead to delayed responses. We really want to help you get the most out of our platform and improve your conversion rates. Please email us at *************. We're here to help and we appreciate the opportunity to work with you to enhance your experience. 
  
  Kind regards,
  
  The Bark Team

• Initial Complaint

  05/28/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  **** committed to including an ancestry DNA kit with the first order and signing up for a subscription which I did and **** did not follow through. I never received an ancestry DNA kit. **************** was very rude and refused to help.

  

  Business response

  05/31/2024

  Hi there,
  
  I believe you may have confused us with a different company.
  
  This is Bark.com, the online services marketplace, which helps connect customers with professionals. For example, we assist in connecting customers who may be looking to hire a personal trainer, with professionals who have a profile through our platform.
  
  We do not send items through the post. 
  
  For more information on how Bark.com works, you can email our Customer Experience team, at ************* directly.
  
  Kind regards,
  
  The Bark Team

• Initial Complaint

  05/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid $128 for a credit back and realized all the leads they are providing is fake so I requested a refund they refused. They claim they have a get hired guarantee but its only for the first credit back which I literally still didnt find any legitimate customers. There was either no response from any client and leads are priced so that customer is in forced position to purchase credit packs for individual jobs or the ability to contact client. Company doesn't stand by claims. **** leads created to take advantage of hard working people looking for REAL leads. All I asked for was a refund after seeing their service didnt work and guess what they refused saying their policy and same automated message. No you are a scam company knowing none of the leads provided is real and that you are an oversees company so its harder to legally come after you. But guess what Im starting a class action lawsuit and will be gathering all whom been affected and we will be taking down your business with the help of TikTok since you refuse refunds. Okay!!

  

  Business response

  05/21/2024

  Dear Team

  Thank you for reaching out to us and sharing your concerns. We take feedback like yours very seriously and aim to address each point thoroughly.

  Firstly, I want to assure you that all leads on Bark are screened to ensure quality. If a lead goes through additional verification, it will be marked as "Verified" to reduce the risk for our professionals.

  Regarding your claim about fake leads, if you find a lead to be invalid, it is written into our policy that you can report this lead to us. Our team will investigate and, if they confirm the lead is indeed invalid, we will return the credits for that lead. This process is in place to protect you and ensure you only pay for legitimate opportunities.

  It's important to clarify that while we strive to provide high-quality leads, we cannot guarantee work. Our platform connects you with potential clients, but the decision to hire and the outcome of the service depends on various factors beyond our control.

  In your case, I understand you requested a refund for leads you believe were fake. Our policy states that refunds or credits are provided for leads that are proven to be invalid after an investigation by our team. If you have reported these leads and they were found valid under our verification process, that would be why the refund was not issued.

  We regret that your experience with our service has not met your expectations. Bark aims to support professionals by offering a reliable source of potential clients, and we genuinely apologize if our service did not work as expected in your case.

  If you have further details about the leads you reported or need assistance with any unresolved issues, please email our 24/7 support team at ************** We are here to help and want to ensure that any valid concerns are addressed properly.

  Thank you for your understanding, and we hope to resolve this matter satisfactorily.

  The Bark Team

  Customer response

  05/21/2024

  Complaint: 21708052
  
  I am rejecting this response because: There is no way for your company to verify if a lead was fake or not because if the so called lead doesnt respond to me why would they respond to your company asking to verify. 

  Your company is international and making millions of dollars off fake leads and when I try to request a refund you refuse?? $128??? So no this company is a **** SCAM and I want my money back im sick and tired of keep requesting it. I can go all day everyday until I get my money back period.

  
  Regards,
  
  *********************

• Initial Complaint

  05/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This scam company that allows to purchase credit and than use them to purchase leads for you to get Hired the leads are created by them and sent to everyone .. no one calls you back or answers and when I was finally able to get through to someone an Indian lady was pretending to be the leads reading the info like a script , the husband was like whos this and how did you get this number and the wife whispers its work , they wont reyfund the credits purchased even though the majority are unused on the account . They also lock your account so you cahh my t have access after you dispute and if I can see online now many similar complaints so its become pretty obvious from other user experience, they should be shut down stealing peoples money

  

  Business response

  05/21/2024

  Hi

  We're sorry to hear this however we can assure you that Bark is not a scam. All our leads are carefully screened and go through additional checks, both paid and organic, to ensure they bring quality opportunities for professionals. If you've encountered any issues, please contact our support team at [email protected] so we can investigate and address your concerns. We take such feedback seriously and are committed to resolving any issues fairly.

  We also offer a credit return policy for any leads that are invalid offering a fully transparent service where you can recive refunds for any leads that meet this policy.

  In regards to the complaint we understand your frustration as we see the account has been removed due to abuse to staff.

  Under no circumstances is your conduct and language acceptable. We do not tolerate abuse of our staff and have therefore removed your account with immediate effect.

  Our 24/7 support team are on hand to help with any issues however this feature was abused.
   
  Please note if you do create any new accounts, these will be immediately removed and we will not be offering a refund.
   
  You can find a copy of our full terms here: www.bark.com/terms/
   
  For any legal queries, please write in to our legal department at the following address:
   
  ************************,
  ******,
  *******,
  W1W 7LT

  The Bark Team

• Initial Complaint

  05/13/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Received a call and text from someone who knew my name, saying my contact information appears on Bark.com seeking website design and development. I have never interacted with bark.com. Somehow they have and are distributing my contact information without my consent or knowledge.

  

  Business response

  05/21/2024

  Hi

  We're sorry to hear about your experience.

   Please contact our team at ************* with the number you received the call or text from.

   We will review the situation promptly and ensure your contact information is removed from our system.

  Thank you for bringing this to our attention.

  We will keep an eye out for your email!

  Warm regards

  The Bark Team

• Initial Complaint

  05/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bark.com has blocked me from my profile, so some of this information is estimated.I've given bark.com several thousands of dollars over the past two years.My last payment was $2400 to buy a credit pack. I've spent well over $5000.**** has blocked me for accessing my past leads and refuses to export the list of leads I've already paid for.

  

  Business response

  05/10/2024

  Hi there,
  
  We're sorry to hear you have had a negative experience using the Bark.com platform.
  
  While we can appreciate your frustration in your account being suspended for the specified timeframe, we reserve the right to suspend accounts who are not adhering to our policies, to protect our users. We value your business and hope to work with you to create a positive experience on our platform.
  
  If you have any further questions, please don't hesitate to respond to the email sent to you regarding this suspension, or to write to our legal address as specified in the initial email regarding this matter.
  
  Kind regards,
  
  The Bark Team

  Customer response

  05/14/2024

  Complaint: 21666931
  
  I am rejecting this response because: it doesn't address any of my concerns.  We shouldn't have to worry that we could be kicked off the platform or removed at any time.

  In addition, if we submit written proof that a client didn't want services, our refund should not depend a bark representative being able to verbally confirm with the individual that said that they did not want services.
  
  Regards,
  
  ***********************

  

  Business response

  05/21/2024

  Hi Team

  Just to clarify further.

  There is a formal dispute process that merchants and banks will go through when disputing a payment. The cardholder instructs their bank to dispute the charge as fraud, the bank contacts the merchant and requests evidence. As we are challenging this, we then as the merchant submit evidence contesting this allegation.
  
  The outcome typically takes 2 months - the bank decides on the basis of the evidence provided whether or not to return the funds to the account holder - their decision is final.
  

  There is a formal process we must go through which is controlled by the banks.
  
  Whilst this is ongoing, we cannot allow you to continue using your account, we take disputes and allegations of fraud very seriously. It would be in your best interest to reverse the dispute with the bank if you wish to continue to use your bark.com account.

  Please feel free to call in or email us at ************* to pay the outstanding amount to once again redeem access.

  The Bark Team

  Customer response

  05/21/2024

  Complaint: 21666931
  
  I am rejecting this response because:

  Your company is blocking my access to my client information that I've already paid for. 

  We wouldn't be in this situation if your company had a better policy about refunding obviously bad leads. 

  In the analysis that I did, only one out of 10 Bark that I purchased legitimately wanted services. 

  I spent more and more time calling to refund bad leads.  If a customer has written proof that the potential client does not want services, that should be enough.

  And yet I was criticized and my account was blocked because I'd reported a large number of leads. 

  Also, I strongly believe that supervisors should be able to make and take phone calls.  And not just limit your response to email.

  This is not a satisfactory way to do business

   

  Regards,
  
  ***********************

• Initial Complaint

  05/06/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I paid this business $250 for services that they never delivered. They showed me a couple of mock websites that are unaltered generic templates and then ghosted me. Theyre entirely unresponsive, with my developer having TWO deaths in the family as an excuse.Im embarrassed to have fallen for this scam.I contacted ****, and of course, theyre not interested. Im not sure if its Bark or Elite Websters that is responsible for this. Is Bark legitimate? Is Elite Websters authentic? I have no idea, but no one has delivered anything to me as far as a webpage goes.

  

  Business response

  05/10/2024

  Hi there,

  We're deeply sorry to hear about your experience.

  Providing a positive and reliable service is paramount to us at Bark.com, and it's disheartening to learn when this isn't the case.We truly value your feedback and take it very seriously. Rest assured, we're actively investigating the matter to ensure that instances like these are not repeated in the future.

  Our goal is to maintain a high standard of professionalism and quality across all interactions facilitated through our platform.

  If you're willing, we would greatly appreciate the opportunity to discuss your experience further and gather additional details to help us to support and improve. Your insights are invaluable in helping us uphold our commitment to excellence.

  If you haven't flagged this with us yet, please email us at ************* so our team can review further.

  We thank you for bringing this matter to our attention. Once again don't hesitate to reach out to our customer support team directly!

  Kind regards,

  The Bark Team

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩