ComplaintsforBark.com Global Limited

• Initial Complaint

  02/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bark.com distributed my phone number to scammers who are harassing me

  

  Business response

  02/21/2024

  Hi there,

  We're sorry to hear that there may have been some confusion about how our platform works.  
  

  To clarify our role, we are a lead generation platform that professionals pay for in order to connect them with more customers. We are not an agency and merely connect service providers with those seeking services. 
  

  When you came to our website and input your contact details, we shared your details with select individuals who could offer their services to you based on them matching the criteria you requested. Professionals will need to call if there are not enough details in the request for them to offer a quote. This also ensures that they are providing the most accurate quotes.
  

  You would also have been notified of this when inputting your telephone number and via email. We only share those details with up to 5 professionals to stop customers being overwhelmed.
  

  If you would like to have your account deleted, please let us know by emailing ************* directly.
  

  Kind regards,
  The Bark Team
  

  
  

• Initial Complaint

  02/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Do not give this disgusting company your money. They will spontaneously charge your card months later without telling you, and not even give you the credits. They just take your money and hope you don't notice. Absolute scam!

  

  Business response

  02/13/2024

  Hi there,

  I hope this email finds you well. I wanted to reach out and address the concerns you raised about our service. We sincerely apologize for any inconvenience you may have experienced.

  Upon reviewing your account, we can see we have issued a refund.

  Please understand that subscribing to our service involves recurring monthly billing, and as the account holder, you play a crucial role in informing us when to halt this process. Please be assured that we prioritize transparency and would never deduct funds without proper authorization.

  We genuinely regret any dissatisfaction you may have encountered, and we value your feedback as it allows us to continually improve our services. We understand that trust is paramount in any customer-business relationship, and we are committed to upholding the highest standards.

  While we regret the negative experience, we sincerely hope that you would reconsider using our services in the future. Your satisfaction remains our top priority, and we are dedicated to making your interactions with us seamless and enjoyable.

  If you have any further questions or concerns, please do not hesitate to reach out to our customer support team at ************** We appreciate your understanding and look forward to the opportunity to serve you better in the future.

  Thank you for your time and consideration.

  The Bark Team

  Customer response

  02/21/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue. For your reference, details of the offer I reviewed appear below.

  While they refunded me for February, they refused to refund me for ******** That is the $60 I am owed.
  

   

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  Regards,

  Complaint ID: ********

   

   

   

  

  Business response

  02/27/2024

  Hi there, 
  
  We're sorry to hear this complaint has not been resolved for you.
  
  If you are able to email ************* directly in regards to this payment query, we can look into this further for you.
  
  Kind regards,
  
  The Bark Team

  Customer response

  03/14/2024

  Complaint: 21279514
  
  I am rejecting this response because: I emailed them (per their request) and they never responded.
  
  Regards,
  
  *************************

  

  Business response

  03/21/2024

  Dear BBB & Consumer

  We hope this message finds you well. We wanted to inform you that a refund has been processed for your most recent payments.

  In order to receive the refund, we kindly request that you inform us within 7 days of the payment for the subscription being made.

  Please note that the payments have already been refunded. However, for previous subscriptions, the refund request was made after the 7-day period, which unfortunately means it cannot be processed.

  On 12/02/2024 we recived email from the customer, a total refund of $29.95 was issued for two of the recent subscription payments for invoice 4464556 & 4464557. This was issued same day on 12/02/2024.

  We understand your desire for a refund on the previous month's subscription; however, the funds have already been utilized and is over 7 days notice period. Nevertheless, we are committed to assisting you and your business in making the most of our service, which has proven beneficial to many others.

  If you are open to exploring how our service can benefit you and your business, please feel free to reach out to us at ************** We would be more than happy to discuss your options and find a solution that meets your needs.

  Thank you for your understanding and continued support.

   

  Customer response

  03/21/2024

  Complaint: 21279514
  
  I am rejecting this response because: I did not authorize the first charge, and obviously didn't use the services that month. I should be refunded.
  
  Regards,
  
  *************************

  

  Business response

  04/02/2024

  Hi Team

  A refund has been issued for the most recent subscription payment and cancelled as this was within 7 days of the subscription being activated.

  We regret to inform you that we are unable to accommodate a refund for the specific payment in question. We hope you understand that by providing access to our service, we have rendered a non-retrievable service.
  

  However, it's important to note that if the refund request falls outside this period, we are unable to accommodate refunds for any other subscription-related payments.

  This time frame ensures sufficient notification and assumes utilisation of the subscription.

  If you require further account support dont hesitate to contact us at *************.

  Warm regards

  Bark Team

  Customer response

  04/02/2024

  Complaint: 21279514
  
  I am rejecting this response because: I was charged without my permission for a service for not use. I will not accept anything less than a full refund.
  
  Regards,
  
  *************************

• Initial Complaint

  02/07/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 1-31-24, I was searching for a web design service and stumbled upon a service broker "Bark.com" which allegedly matches paying service providers with my needs. Bark.com seemed a legitimate site. Ever since that request, I have been inundated with fraudulent business solicitors via phone, text, mail, Instagram etc. I have made several attempts to close out my inquiry in order to stop theses calls, text, emails but they are not responding to my requests. I went to the site, emailed and attempted to call. My request is for them to remove my account/ delete close out.

  

  Business response

  02/08/2024

  Hi there,
  
  We're sorry to hear that there may have been some confusion about how our platform works.
  
  When you came to our website and input your contact details, we shared your details with select individuals who could offer their services to you based on them matching the criteria you requested. Professionals will need to call if there are not enough details in the request for them to offer a quote. This also ensures that they are providing the most accurate quotes.
  You would also have been notified of this when inputting your telephone number and via email. We only share those details with up to 5 professionals to stop customers being overwhelmed.
  
  If you would like to have your account deleted, please let us know by emailing us at *************.
  
  Kind regards,
  
  The Bark Team

  Customer response

  02/16/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  Regards,

  Complaint ID: ********

   

   

   

  

  Business response

  03/01/2024

  Hello there,Thank you for reaching out to us. It seems like you have attempted to send an email to us, but it was sent to the wrong email address. The correct email to send your request to is ************** We do have a separate email address for Elite Pro users, which might be the one you were trying to send your email to. However, it seems like you have misspelled the email address. The correct email address for Elite Pro users is *************** not **************** ensure that your request is handled promptly and efficiently, please send your email through the correct channel, which is ************** Our team will be happy to assist you with any queries you may have.Thank you for your understanding and cooperation.Best regards,The Bark Team

• Initial Complaint

  01/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Bark.com has illegally listed my website mikesimo.com and registered an account in my name in order to have their customers solicit me. I have received 20 phone calls and emails today and I do not think this is going to stop anytime soon. I have reached out to bark.com and their phone nunber leads to no human, only the website. I emailed them on the website and they have not responded. I am on the Do Not Call list in ************* and it is illegal to solicit customers by phone in ***.

  

  Business response

  01/23/2024

  Hi there,
  
  We're sorry to hear you have had a negative experience using Bark.com.
  
  If you placed a request on Bark.com looking for *********** you can log into your account on the platform to close your request.  Alternatively, you can contact Bark.com via phone, we have a 24/7 Customer Success team who would be able to assist with your queries.
  
  If you did not place a request, and believe someone has placed a request using your phone number accidentally, we do apologise for any inconvenience caused, and if you email ************* directly we can look into this further for you and close the request linking to the wrong number.
  
  Kind regards,
  The Bark Team 

  Customer response

  02/05/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  Regards,

  Complaint ID: ********

   

  I have reached out to bach.com and they are already aware that I have not placed this request on my own, and that someone has impersonated my information. They have not removed the information but continue to deny that they did not have anything posted about my account, meanwhile I continue to receive calls About my business website from people, and when I ask them where they saw my request for a website re-design, they all tell me they saw this request from bark.com. Bark.com has not resolved the issue and may potentially be the ones who created this matter to begin with - this I do not know. However they have not take the necessary efforts to remove my information from their website and I continue to receive solicited calls even though I have been registered on the DO NOT CALL LIST since March 2012, which is for nearly 12 years  

   

  

  Business response

  02/27/2024

  Hi there, 
  
  We're sorry to hear this has not been resolved for you.
  
  If you are able to email ************* directly in regards to the request which was placed on Bark.com, we can look into deleting your account on the platform.
  
  Kind regards,
  
  The Bark Team

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩