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Business Profile

Cabinets

Premium Cabinets

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cabinets.

Complaints

This profile includes complaints for Premium Cabinets's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Premium Cabinets has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Premium Cabinets

      2335 Kramer Ln Ste A Austin, TX 78758-4034

    • Premium Cabinets

      115 W Rhapsody Dr San Antonio, TX 78216-3105

    • Premium Cabinets

      1661 Hickory Dr Haltom City, TX 76117-6019

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/08/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order with Premium Cabinets San Antonio location on 7/8/2022. Placed a deposit of $10,252, 80% of total cabinet order. I have been trying to contact the business for 2 weeks now. They will not return my 6 phone calls. Ive left 3 messages. Now the voicemail box is full. Ive sent an email. Ive even called and left messages for Premium Cabinets corporate but no one will get back to me. I went by the location twice but they are closed with a sign on the door that says it is due to a family emergency. They say to call or email and someone will get back to you, but no one does! I need a response and to know if Im getting my cabinets or my money back!

    • Initial Complaint

      Date:06/27/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Jan / Feb 2022 Ordered and paid cash for cabinets with him on a new build home. He delivered some of my cabinets and sent me a text on the first day of install that he was walking away from his business this was the end of May first of June 2022. I still do not have all my cabinets and I paid 19K for install that he refuses to do. It as a total of 62K and my home is at a stand still and is costing me monthly interest. This is the biggest mess ever and to add to the problem they will never answer an email, call or text. There are at least 50 people in my situation with this company

    • Initial Complaint

      Date:06/17/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We wanted to remodel our kitchen and contracted Premium Cabinet of ****** in Nov 3, 2021 and paid 80% deposit (around 27k). The new cabinets are supposed to be completed early January. There were delays and *********************, the general manager of Premium Cabinets of ******, has always made excuses. Fast forward June 1. We stopped by the shop and found out it is closed and the company went down. Many customers are looking for him. He is simply disappeared. Premium Cabinet has many locations and sells pre-built cabinets only. ********************* has gone rouge and started selling custom as well as pre-built. Premium Cabinet corporate insists its not their problem because its custom. We demolished our kitchen in preparation for the new kitchen cabinets. We have not had a kitchen for 2 months. This is a large part of our hard-earned savings. We simply don't know what to do.

    • Initial Complaint

      Date:06/01/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My contractor purchased these cabinets around February 2022 and they cost about $3K. There was a warranty item on one of the cabinets and the contractor stated that it would be replaced by the Premium Cabinets before they completed the work. The completed the work in mid March and they part had not been replaced. They attempted several time through out the next month to have the cabinet part replaced including my on and text correspondence. The week of May 2nd, it was determined that they part would be replaced on Friday, May 6, 2022. That day came and went with no repair or phone call to let me know that the appointment would not be kept. On Monday May 9, 2022 the contractor contacted the ***** at Premium Cabinets and she informed them that the part was lost and that no one on her staff let her know until that morning.The contractors went back and forth with ***** for several days with promises of the part being received and it was; then on the 18th I was informed that the part was received and that they would not be able to install it until the following week. I spoke with ***** my self at this point and she said she would do her best. When I told her that she needed to make this right. She just continued to let me know that she would make it right.Finally on the May 23, 2022 she let me know someone would be out that afternoon to install the piece, Then before they came out she said that the part was for a drawer and not a cabinet, so once again this was to happen. I spoke with ***** on Friday, May 27, 2022 and she said that she would schedule me for Tuesday May 31, 2022. Through out this process and kept letting me know that she would provide me updates at specific times and I would not hear from her. I would have to contact myself. So on tuesday when I had not heard when I would be scheduled I contacted her one final time and she put me off again until wednesday. I have not received a response.

    • Initial Complaint

      Date:06/01/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid a $8,975 for cabinets in April of 2022. ********************* is a thief and has taken our money. After posting on this on ********* I discovered that there are a minimum of 17 other victims. STAY AWAY!

    Premium Cabinets is NOT a BBB Accredited Business.

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