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Business Profile

Cleaning Supplies

Puracy, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cleaning Supplies.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/31/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Puracy Customer Support,I hope this message finds you well. I am writing to express my disappointment regarding my recent purchase of Puracy Natural Body Wash and Puracy Natural Exfoliating Scalp Shampoo. I am contacting you through the Better Business Bureau (BBB) and this contact form due to numerous unanswered attempts via email and phone.The email associated with this order is *********************** The phone number is ************, and the card used ends with 1751. The name on the order is *****************, and the order number is PUR355248.After using both products, I experienced significant skin irritation. The body wash left my skin dry and itchy, and the scalp shampoo caused discomfort and redness. I followed the usage instructions carefully and have no known allergies to natural products. This was unexpected and disappointing given Puracy's reputation.According to your website, you offer a money-back guarantee if customers are not satisfied. I am clearly not satisfied due to the adverse reactions and have discontinued using both products.Despite multiple attempts to contact customer support, I have received no response. This lack of response is unacceptable and has forced me to escalate this issue through every possible channel, including the BBB.I expect a prompt resolution, including a full refund. All necessary information regarding my order has been provided. Failure to respond in a timely manner will result in further actions to address my concerns appropriately.Thank you for your immediate attention to this matter.

  • Initial Complaint

    Date:01/05/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My order of 3 bottles of baby laundry detergent, one sprayer bottle of stain remover arrived in a badly torn, wet box with a big hole due to no preparation to prevent the bottles from leaking. The sprayer bottle leaked 80% of the product during shipping. I have emailed the company many times, no response.

  • Initial Complaint

    Date:08/18/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on Aug 2, 2023 and the order still remains unfulfilled (#PUR296349). I emailed Puracy support about this two days ago and got no response. I just called their support line and it said no agents were online. I've never had an issue with Puracy before and I'm appalled at this recent behavior. Is the company going out of business?

    Business Response

    Date: 08/21/2023

    Hi *****,

    I'm so sorry that you have not received your order! Upon checking our system, it doesn't appear that we received an email prior to 8/19 when our customer service team responded the same day. However, the team should be available via phone during working hours - we are looking into this further. I am happy to see that the agent was able to assist you and reprocess your order right away. Our sincere apologies for the delay and any inconvenience it caused you. Please let us know if there's anything else we can do to help!

    Best,

    Puracy

    Customer Answer

    Date: 08/21/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I had to contact the business on ******** messenger to get a response. I am still concerned that they did not receive my email or phone call, but their resolution via ******** messenger is satisfactory. They gave me the option of reprocessing or refunding my order. I chose to reprocess, and they refunded me a small amount for my inconvenience.

    Regards,

    *******************

  • Initial Complaint

    Date:04/20/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company and had missing items when I got the order. I have emailed 3 times and called, left message and have not received any response except the generic auto response when you contact them.

    Business Response

    Date: 04/20/2022

    Hi ******,

     

    We are so sorry to hear that your order arrived with missing items. We will be following up with our **************** team to ensure all emails are answered in a timely manner. It looks like the team was able to assist you with a replacement order that is due to arrive today and tomorrow. Please email us directly at [email protected] if you have not received your tracking information!

     

    Best,

    Puracy

    Customer Answer

    Date: 04/21/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *************************

Puracy, LLC is NOT a BBB Accredited Business.

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