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Find a Location

TenantCloud has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • TenantCloud

      1601 S Mo Pac Expy Ste 300 Austin, TX 78746-7077

    Business ProfileforTenantCloud

    Cloud Services

    At-a-glance

    Customer Reviews

    1.4/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1601 S Mo Pac Expy Ste 300, Austin, TX 78746-7077
    BBB File Opened:
    2/15/2020
    Years in Business:
    7
    Business Started:
    5/10/2017
    Business Incorporated:
    5/10/2017
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • TenantCloud, LLC

    Customer Complaints

    9 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/27/2024

    Complaint Type:
    Billing Issues
    Status:
    Resolved
    I was provided with a lease by my landlord on April 28. 2024 via TenantCloud, which I reviewed and signed through the app. To my best recollection, the dates were confirmed to be for the new year (May 1, 2024 ending on Apr 30, 2025) and everything was in order. I was not able to save a copy of the lease at the end, as the copy that was listed as an attachment was the previous years SIGNED AND DATED ALREADY by me on April 28, 2023. All previous leases, all showing my signature and the date signed at the bottom, I assumed there would be a new copy provided after signing. Being that there is an issue every year, I let it go and signed. To my surprise, my new rent invoice was more than the original amount I had resigned and there were additional utilities listed as my responsibility. Once again, checking the attachments, while the document name was updated, the dates listed within were last years WITH last years signature. I placed a Ticket #****** and contacted my landlord.Unfortunately, with no proof, it was advised by Tenant Cloud that I had somehow signed last years lease and referred me back to my landlord. Neither party has been able to provide a copy of what I signed. No explanation as to how the signatures are added to the documents, why I have a copy of every previous year signed and dated except for this year. If I signed and dated something, the landlord should be able to provide a copy. I have no received a response from my landlord and my ticket was closed. The point is not whether or not I misread the document but that no one can prove it to me. I shouldn't have to rely on my landlord, who very well may be trying to rip me off, to provide this proof. In any other circumstances, I would have a copy in hand immediately. Furthermore, one party could just as easily provide a fake document and attach the picture of my signature and the date. There's no way to know either way. There is no protection on a legal document.
    Read More

    Customer Reviews

    5 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Meriam A

    1 star

    03/27/2024

    Attention all landlords using this platform, I highly advise you to scrutinize your subscription charges meticulously. There have been instances where the credit card on file gets charged multiple times for unauthorized payments. When attempting to resolve this with customer support, be prepared for the runaround as they may claim these charges are for previous months.

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