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Complaint Details
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Initial Complaint
09/07/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On August 16, 2021 I telephoned U.S. MONEY RESERVE to order a gold coin per their advertisement in the AMERICAN LEGION magazine. I ordered a new **** American Eagle 1 oz gold coin, Type 2. ********************* said they must receive payment in full before shipment. He ask for my Bank account numbers. The next day $2,079.69 payment was withdrawn from my bank account. ************** said it may take up to 11 days for this payment to be cleared. This payment included all shipping and handling charges. On August 16 I received an email from **** MONEY RESERVE confirming order. After payment clears we will contact you with updated shipping and tracking information. On August 23 I received an email saying payment has been approved. Your order is being finalized and prepared for shipment. We'll send you a Shipping Confirmation email with tracking details as soon as your order ships. On August 23 i telephoned **************. He said may order will ship Friday August 27 or Monday August 30.Business response
09/07/2021
The coin this customer ordered was on back order from the United States mint. Then *** had delivery delays in ********** with due to the wildfires. The coin is out for delivery as of today. If the customer wants to return the coin and get a refund, he certainly is welcome to do that. Please advise how this customer would like to proceed.
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Customer Complaints Summary
16 total complaints in the last 3 years.
4 complaints closed in the last 12 months.