ComplaintsforOracle America, Inc

• Initial Complaint

  07/24/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  this company has been spamming my email stuff for months ive went to ******** site for then too chatted with tem they beat around the ****..did not even try to state they check get my email off their spam sending list this is a violation of canned spam act on ftc..i include other info here on company heads want them to get this to Safra *************** ceo ************************* owner ******************* executive vice president as next go file ftc too since they never intend to stop ****** fine on each offense spamming refusing to comply with stop request

  

  Business response

  07/26/2023

  Hello,

  Please let me know if there is an "unsubscribe" link at the bottom of the emails you attached. There should be one there, so you can stop receiving these.

  Please advise if this resolves the issue.

  Thanks.

  Customer response

  07/26/2023

  Complaint: 20366031
  
  I am rejecting this response because:
  
  Regards,
  
  *************************

• Initial Complaint

  02/03/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  ************* TIN 82-5183321 I was promised that the NetSuite platform would be able to handle our needs. On 4/27/2022 we agreed on pricing, and we entered into an agreement with NetSuite on 5/9/2022 based on ********************* convincing pitch. On 5/16/2022, we started onboarding with a Go Live date of 8/3/2022. Our specialist (***********************************) had many concerns, including basic things like inventory, bills and Cash Sales. Within the first week, we had issues connecting to our bank with NSs bank feed software, but we pushed on as we were promised there would be work arounds. By 6/10/2022, we completed our part for data upload into NetSuite with some minor hiccups. We continued to run into issues with part assemblies as NetSuite could not accommodate this (Intuit QuickBooks had this feature native) and again we were proposed a work around. Our next process was integrating our software with NetSuite via API. We had no support until late October, and we spent almost $11,000 for this integration with our developers. We continued to have work arounds provided for basic functions (i.e., searching for customer addresses). Our go live date of 8/3/2022 came and went with no new date provided as we continued to try to work through basic issues with NetSuite. By 9/1/2022 we requested our first termination with Oracle as we had to renew our agreement with Intuit for 12 months and there was no live date in sight. We continued to allow NetSuite to attempt to find solutions, but it became evident by 10/7/2022 that NetSuite would not work for us. We requested a second termination, and this was ignored. On 11/2/2022, NetSuite admitted that part of the process that we required for accounting (margins and drop ship inventory) could not be accommodated by NetSuite, and we requested termination of the agreement again by mid-December. As of today 2/2/2022, we are still under contract and paying monthly fees. We are requesting termination of the contract, that we be refunded in full.

  

  Business response

  02/16/2023

  Hi, we have received this request and we are reviewing internally. We will respond to you shortly. Thanks.

  Customer response

  02/20/2023

  Complaint: 18973409
  
  I am rejecting this response because:NetSuite(Oracle) has had more than enough time to review this case.  Even ***** Fargo who partners with Oracle for payments has closed the case and does not require us to pay the remaining amount.  Please issue a refund and terminate the contract please.  BBB, please step in on our behalf and they should not be rated as such.  They should be a C-
  
  Regards,
  
  *********************

  

  Business response

  03/31/2023

  Thank you for reaching back to us, we understand that the complaint is not finalized, so we are doing our best escalating your complaint to NetSuite in an attempt to reach a resolution.
  We hope to resolve this situation soon.

  Customer response

  04/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  12/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I work for ************************ and Oracle has sent us several statements for invoices we do not owe. Three of the invoices their sales representative was suppose to credit us and still has not. And one of the invoices we paid by credit card. I have reach out to them several times with a copy of the credit card receipt for the one invoice and a copy of the email from the own sales *********** they keep sending me statements and emails with the same invoice unresolved. When I call I can't get no one to resolve the problem. When I email, same issue, they pass it on to someone else who doesn't resolve the problem. So I just want it resolved.

  

  Business response

  12/21/2022

  Hi ****** your complaint has been received and is being investigated.  We will get back to you as soon as we can.

  Yours sincerely

  **** Pharro

  Customer response

  12/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

• Initial Complaint

  06/02/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We entered into contract with Netsuite the past August of 2021. I been trying to resolve the issue since than. We realize the Netsuite Oracle was not for us as we had to spend a lot more money then we budget for because their program is not ready for in field business. We distribute products. I was very clear to let them know this. There promised was that they were able to solve it. They provided more expenses. They also took about 3 months and we were no where near to start and launch. They did not care. They provided other solutions that were not ones we were ok with. Every time they will say well you sign up for the program, lets us give you this solution which will require $5,000 more. I told them know the program it is just not for us. They did not provide a solution to any of this. We try making changes to the way we make orders to at least used program for accounting. It provide a lot more expenses because we had to be paying extra hours to the employees as they had to double the work. We already had a system in place and we went with Netsuite because we wanted something more reliable, fast and to be able to print in field. They couldnt provide that. They left us in a very bad position. Paying for something we dont used. The customers dont matter to them. They only care about money and offering more things that require even more money.

  

  Business response

  06/13/2022

  Hi confirming receipt of you complaint, we are looking into the issues you have raised and will get back to you as soon as we can. 

• Initial Complaint

  04/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We recently entered into contract with Oracle on Feb 3,2022 for their NetSuite software service. We paid $27,000 for implementation and services upon signing the agreement. We were promised a system that would work to help us track our customers assets (AEDs) and keep track of the serial numbers and expiration dates associated with their assets. We started customization meetings to implement the financial portion of the software. Things were going well until we arrived at the asset tracking portion, which we had told them when signing the contract was the only reason we decided to move forward with the purchase of their software. They provided us with an implementation person that had never designed a system like what we were offered. She had never even been told by the sales team at Oracle that she would be creating a specialized asset tracking module. When we questioned how come she hadnt been made aware of the specifications her superiors could not answer the question. The Oracle team continued to try and move forward with no attempt to address the problem with the asset management module. Again the only portion of their system we wanted and they sold us. After much back and forth Oracle still cannot provide us with a solution to the module they promised us. Although they assure us they now can offer us a skilled team of developers to handle our account after two months of hours of work and nothing to show for it. We have asked to cancel the contract and they refused stating they needed to provide us the service we paid for. Keeping in mind they have never build such a system nor can they show us a sample of what the system will look like.

  

  Business response

  04/12/2022

  Hi ******* to confirm that we have received your complaint on Friday (8th), we are looking in to it and will get back to you as soon as our internal review is complete.

  **** Pharro

  Customer Experience Strategy

   

  Customer response

  04/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and will wait to hear their proposed resolution to my complaint.This complaint has not been resolved.
  
  Regards,
  
  *************************

  

  Business response

  05/04/2022

  Despite the fact that Oracle has fully performed under its contract with the customer and continues to be ready and able to suit the customers needs, Oracle offered to allow the customer to terminate its contract.  The customer declined and ********************** continues to wait for the customers response.Tell us why here...

  Customer response

  05/04/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  03/01/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  The integration project was delayed by two months, the go-live date was postponed twice, and the support team was extremely slow in responding. As a result, we still don't have a functional system in February, which is critical for our business's operation. The first payment is scheduled for March 1st, 2022.

  

  Business response

  03/04/2022

  Dear *************************

  Your complaint has been received and is being looked into.

  We will be in touch soon.

  Yours sincerely

  **** Pharro

  Customer response

  03/04/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************

• Initial Complaint

  02/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We moved from Oracle to another platform on December 14, 2021. Before switching I had inquired about getting month to month access for after the switch incase I have things I need to investigate and I was told no. Fast forward to January 2022 and I have invited my accountant to my new platform to start on tax information and he needs more details. I reached back out to Oracle to see what we could do since I need this information to file my taxes. I was told by my Corporate Account Manager that their "read only" access is the same exact price they offered me for my renewal before leaving, which was $31,164. Looking at their estimate provided, $22,788 of the estimate was for their NetSuite *************************************************** which includes ERP for accounting, purchasing, order entry, bulk mail merges, campaigns, user accesses. None of those things relate to "read only". $7100 was for inventory management, which again would not be needed for read-only access. They do on their estimate have NetSuite General ******************** which is general access to NetSuite for $1,188 which in looking at everything on their estimate and what it is for, that General Access at $1,188 should be what the cost of "read-only" access for 12 months.They also state that I have past due invoices that need to be paid first but I tried many many times before those past due bills were even billed out to get that changed as the products were not what they said they were before we signed up. I kept asking for a phone call with a manager and it never happened. I had one meeting cancelled and then when trying to reschedule they would take days to respond so my schedule and availability would change, and then they just stopped trying. NetSuite pushes their products on their clients that are not good for them and some times like this, doesn't even do all the things it was supposed to do, and those were the reasons we signed up with those particular program add ons.

  

  Business response

  02/14/2022

  HI ******** I've received and read your complaint and will get back to you.

  Yours sincerely

  **** Pharro

  Customer response

  02/14/2022

  Complaint: 16756984
  
  I am rejecting this response because: there was no response, it just said they would look into it and get back to me.
  
  Regards,
  
  *********************************

  

  Business response

  03/11/2022

  The issues that customer raised have now been resolved.

   

  Customer response

  03/11/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************************

• Initial Complaint

  10/28/2021

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I had an Oracle cloud account that I was hosting production resources on for my company. On October 27th at 7:30pm, I was told that my account would be closed without notice. I have worked with the cloud support team to get our website and communications platform back online, but the teams are unable to do it. Our platform has now been down for over 9.5 hours. I do not understand how a company can provide production hosting that can be disabled instantly without notice. The fact that it cannot also be reenabled quickly is truly atrocious. Imagine if ******* was down for 9.5 hours because Oracle decided to disable their account without cause or warning. Moreover, my contact with Oracle guarantees that I can retrieve my files for 60 days post termination. However, customer service has been unable to provide these files to me. In truth, I do not believe that Oracle Cloud is production ready, and it is because of this policy. Oracle advertises itself as production ready, and I think this is dangerous. Any service that intentionally shuts down service for hours is not viable for production. Please either fix my business hosting or stop pretending that Oracle Cloud is a serious production ready product.

  

  Business response

  10/29/2021

  Hi ******* I'm going to look into this and get back to as soon as I can.

  Customer response

  10/29/2021

  Better Business Bureau:
  
  Oracle fixed the issue.
  
  Regards,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩