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Wunderkeks

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/2 I purchased 2 dozen cookies for a total of $48.00. the business appears to be out of business as there is no webpage anylonger and no phone number to contact anyone. I have emailed the "contact us" info email and received no replies. The money was taken immediately and I have not received the product. The oder number is on the attachment and I would just like my money back at this point. I have placed a dispute with PayPal in hopes of receiving the money back. They are the ones who sent out an email with the buy one doz for and get the second free. But now they dont seem to be in business anylonger. I think the whole thing was a scam!

  • Initial Complaint

    Date:08/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never received my Order. Have sent Numerous emails. No one have responded to my emails about my order. I received 1 email. Saying my Order was never Fulfilled. Still have received orders or no response. Very bad Business.

  • Initial Complaint

    Date:05/01/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #****** was placed on April 14, 2023. On April 17, 2023 I received an email stating that the shipping label was created and that I could track the shipment. Their website was down for one week after I received the confirming email. Since then there has been no updates regarding shipping through **** The *** tracking number is *** tracking number: 1ZB4855X0310105576. I emailed the company numerous times with screen shots and received one reply stating that it was sent out and I can track it through this number. They have $114.00 from my credit card and will not reply to any further emails. There are no phone numbers for customer service on their website.

  • Initial Complaint

    Date:04/17/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 10, 2023 I placed an order for 2 dozen cookies from Wunderkeks, and have not received so much as a shipping notice, let alone any cookies.I have tried to call them-the number is bogus-and written several emails none of which have been respobded to.I checked my account on their website, and I see that the cookies have been charged for, but status is unfulfilled I have been a custimer of this company for a long time, and will now not be any longer They have double charged me in the past for items I never recrivrd, and would not send a refund or credit my account.I was foolish to continue doing business with them after that Any resolution you could accomplish is appreciated

  • Initial Complaint

    Date:02/28/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An order was placed with Wunderkeks on 02/08/2-23. The order was being shipped to a little girl Alexandria, the wrong address was inadvertently put as the shipping address. Attempts were made to reach the postal service in *******, when able to finally reach someone the package had been sent back to Wunderkeks ****** ** address. Their customer service phone number does not work, and I have sent them numerous emails to ******************************** trying to reach them, no one has had the decency to reach out and acknowledge me and my issue, nothing crickets. The cost of my order was $50.21, my order number: ******, I would like a refund! Or send the package back to me, so that I can throw it away since I paid for it! I am extremely disappointed, I have been ordering from this company for the last couple of years, wished I had read the BBB reviews before doing business with them and recommending friends and family, whom I have since contacted and warned them to stay away from this company, that takes your money but if you have an issue and need customer service youre on your own. I am angry and frustrated, I can truly say this is the worst customer service experience I have ever had! I will never do business with Wunderkeks ever again! A FYI for Wunderkeks if a business has excellent customer service you will have a customer for life, bad customer service it will spread like wildfire, I alone can reach over 100 people. Wunderkeks just lost someone who was a loyal customer!

  • Initial Complaint

    Date:10/26/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/13/22 I placed order for 4 day shipping and still have not received it but however the monies have been taken out of my bank account. I sent several emails and still no response from them at all. This order was for a ****** and I want a refund or my shipment asap.

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