Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against InKind for deactivating my account and withholding over $500 in InKind cash and rewards that I purchased, based on a fraudulent dispute that I did not initiate and a credit card I do not own.On 4/24/25, I was notified that a dispute had been filed for a $249 purchase of InKind Cash using a **** card ending in 8495. I immediately contacted InKind customer support to inform them that:I never filed a dispute, I do not own a **** card ending in 8495, and I made the purchase using a completely different card, which I provided documentation for.Despite my efforts to clarify the situation and provide proof of my actual payment method, the customer service representative (******) was dismissive and unhelpful. She deactivated my account without proper investigation, stating that I must provide documentation showing I dropped the dispute which is impossible, since I never filed it, and I never used that **** card to begin with.I have repeatedly asked for someone to review the situation with reasonable judgment, but my support ticket was closed without resolution or further explanation. InKinds rigid policies are preventing any real resolution, even in a case where it's clearly their internal error or a case of mistaken identity.I am now locked out of an account with a balance of over $500 in paid rewards with no access and no transparency regarding what will happen to the funds.I am requesting that:1. My account be reinstated immediately, OR I be issued a full refund for the unused InKind balance.2. InKind update their records to reflect the correct payment method.3. The company conducts a thorough review of this issue instead of placing the burden on the customer to correct what appears to be their internal mistake.I believe this situation reflects unfair business practices, poor customer service, and a lack of proper dispute investigation.Sincerely,******* ****

  Business Response

  Date: 05/01/2025

  I spoke with ******* yesterday and clarified that the dispute was on one charge, where another charge was not disputed. Due to the nature of the dispute being 'fraud' we lock the account for security until the dispute is processed by their cardholder and our payment processor. 

  Depending on the outcome of the dispute, we will unlock her full or partial balance when the dispute is processed and closed. ******* understand the timeline and we reviewed next steps, as well as providing my direct contact information. 

• Initial Complaint

  Date:03/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was visiting ********* and decided to place a to go order from a local restaurant. Upon entering the restaurants website, an offer from inkind pops up offering $15 off of a purchase of $45 or more. I clicked the offer, downloaded the App, set up an account and place order to the restaurant only to find out later that they restaurant was permanently closed. I immediately requested a refund through inkind and received a robot response. First, how is it that they allowed me to create an order and pay to a closed establishment? Second, why havent they reimbursed my money? I have contacted them three times, each time only received these robot responses. Third, sadly from my first experience, this company seems to be a scam. At this point, I am afraid to delete the App until I am reimbursed my money. In addition, upon checking my privacy settings on my phone, the App automatically has private access to my photos. I never allowed this. My resolution would be a refund. In addition , based on other complaints, I would like make others aware of this company that seems to be scamming people.

  Business Response

  Date: 03/27/2025

  Our team responded to ********* and issued a refund of her full bill amount of 45.91 on March 9th. Our team also added a replacement offer of $15 off $45 to replace the offer that was used in error, at this closed location. Since issuing the refund, we have not heard any issues or received any further communication from *********. I have attached our teams interaction with her to this complaint. Thank you!

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  App doesn't work. Can't get in after confirming my number 8, deleting and redownloading 3x, and resetting my pw 5x. The customer service continues to waste my time. I have spent 2 days trying to get in now. I have a $140 gift card that I was going to use tonight and they are not giving me a password that will work or sending me my gift card. What a scam. Now I have to pay extra for my meal tonight and keep arguing to get what I am owed and what I paid for from Inkind.

• Initial Complaint

  Date:10/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to the business team at Inkind and they quoted me a 30% discount if I purchased a high volume of credits.I saw that they were offering 50% off on certain tiers directly on their business website. Once I pointed this out they changed the promo to 30% off even though this offer had been live for months (I recall seeing it for months and was contemplating purchasing).This is very misleading behavior to offer different pricing to ***** money out of myself and business and then change the publicly available offer (definitely NOT a mistake as it was live on the main inKind business page for months) once I pointed out the discount available.Their pricing is all over the place and seems desperate. Id say avoid businesses like these that have dishonest and inconsistent pricing and do not honor offers but rather change them at their convenience.

  Business Response

  Date: 11/04/2024

  Hi ***, ******** with inKind support here! 
  
  
  I wanted to reach out as we received a Better Business Bureau complaint regarding our flash sale pricing and the availability of that offering. 
  
  
  I see that you messaged in after the sale, typically we are not able to honor the deal after the end date, but I see you were sent another purchase link that was also not working. 
  
  
  In the interest of resolving this for you, I have added $100 to your account. If you have additional issues or questions on flash sales in the future, please let me know, I am happy to assist! 
  
  
  Best,
  ******** ************************************************ Operations Manage

  Customer Answer

  Date: 11/04/2024

  Complaint: 22471960
  
  I am rejecting this response because the original offer was not part of a flash sale but rather publicly available for months on their inKind for business website.

  No efforts have been made to honor the original pricing of a 50% discount which was changed once I inquired about the offer.

  
  Regards,
  
  *** *****

  Business Response

  Date: 11/08/2024

  We have added bonus credit to the users account per their request and have resolved their issues. Thank you! 

• Initial Complaint

  Date:09/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I downloaded an app which didnt give correct information about their services, it was very misleading and I was unaware of a monthly recurring charge I have made every effort to contact this company to immediately cancel my subscription, which I was unaware of and discontinue any business with them I have their app but no selection to cancel is included or its hidden where the average consumer cant locate it

  Business Response

  Date: 09/24/2024

  Attached email is copied below - ****** will not be charged a fee and is not signed up for a paid subscription. 
  
  Hi ******, 
  
  This is ******** with inKind support here! I wanted to talk to you about your BBB complaint for your inKind subscription. 
  
  You are currently on the free tier of our subscription, you will not be charged a monthly/yearly fee. You will earn 15% inKind credit back on all your dining through the app, charged to your card on file. 
  
  Please let us know if you have any questions or if we can assist further! You can always reach out to our support team at ************************************************************. 
  Thank you! 
  
  Best,
  ******** ************************************************ Operations Manager
  e: ************************************************************* 
  p: **************
  

• Initial Complaint

  Date:08/19/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They advertise savings and once you make purchases through their app, they wont honor credits. I had a credit and a coupon. There is no indication that your credit wont go towards the minimum cost for a coupon. They need to honor their coupon and give me back my $50. This app has taken away multiple savings that were promised to me since I started using it but I wont bend on this one. I am owed this money.

  Business Response

  Date: 08/20/2024

  Our team connected with ****** and provided $63 in credit to his account. His default reward that was applied had a value of $63, instead of the $50 off that he wanted to apply. Offers are able to be changed at checkout by selecting the option to 'edit savings'. His $50 off reward is still available to be used and our team is happy to extend that offer past the expiration date, if needed. 

  Customer Answer

  Date: 08/20/2024

  Complaint: 22161715
  
  I am rejecting this response because:

  The app is very unclear about the fact that your credit is not actually a credit. If you have a credit at a store, it would mean that this credit could be applied towards a purchase same as cash and a coupon could be used. My expectation for my $350 bill was that I would get $50 off $150 for the coupon and that my $63 credit would be part of my total payment.

  They also say youll get 20% back on all purchases. I used their app and payed through it with a credit card expecting 20% off. I was then informed oh sorry. the 20% back is only given if you buy a credit in the app with a credit card and then pay through the app and not by paying through the app with your credit card. Their business practices paint a picture of savings but when it really comes down to taking advantage of them, there are rules in place that seemingly only their support can let you know. 

  Regards,
  
  *******************************

• Initial Complaint

  Date:08/07/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for this app under the promise that I would receive $150 dollars in credit and would be allowed to use said credit for a meal of my choosing(restaurants that used said app). When I went to use my credit, the credit was taken off my account and a new promotion showed up when I clicked the same link. This new promotion was Save $150 WHEN YOU SPEND $300 This is a classic bait and switch tactic and I can provide screenshots showing the promotion before and after these changes occurred

  Business Response

  Date: 08/07/2024

  ***** added an offer to his inKind account that was posted on a non-affiliated deal website. This was an internal offer which was posted in bad faith by someone outside of inKind. This offer was for $150 off with no minimum spend. Our team quickly updated it to be $150 off $300, but some early claimers felt they were duped by this offer (which was posted without our knowledge or consent).  

  I spoke with ***** and his complaint has been resolved per the attached ticket thread. We worked with him to provide credit in the app and resolve his concern. In the email thread he stated he would withdraw his complaint, if he was able. Please close and remove this complaint, given it has been resolved with the user directly. Thank you! 

• Initial Complaint

  Date:08/06/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday August 6, 2024, I created an account with ********************** and redeemed their offer for $150 towards spending at restaurants that participated in their network. The offer code did NOT list any minimum spend requirements needed. I went to a restaurant and decided I wanted to place an order for dine in. I had some skepticism about the offer since it seemed too good to be true and just when I was about to get an order and to be safe switch to take out, the inKind app changed the terms of the promotion I just redeemed from $150 towards food without a minimum spend to $150 off when you spend $300.This was a bait and switch tactic and luckily I was able to cancel the order in time, but otherwise it was a complete waste of my time, gas, and an utter breach of my trust in the app. I would have potentially been out a lot of money when the check came since the app wouldn't work with the original reward. It would be one thing for the promo to clearly state the terms of the deal and that there was a minimum spend requirement, but this tactic of switching things at the last minute and leaving customers with a potentially unexpected bill was completely unfair.

• Initial Complaint

  Date:04/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid out of pocket at Brio Italian Grille - Freehold ********************************* because the inKind app never recognized the the check number that is needed to pay through the app. The check number was input correctly, and Support never replied. Here is the value of what I am entitled to and would have received had the purchase been able to take place through the app: $127.17 I had to pay for this order out of pocket. The app never worked properly today. I tried for about 20 minutes. I've never dealt with the app not recognizing a ticket. I updated the app, closed and opened it, and used wifi and data. All of the screenshots show what the error was and the bonus and rewards I would get if the app was working properly. - $100 back/credit on a $100+ dollar bill = $100 - 15% back on any amount spent = $16.30 - Additional 10% back on bill of $75+ = $10.87 The bill came to $108.69 and could not be refunded by **** because the kitchen started making the food already. I updated the app, restarted it, and restarted my phone multiple times and the app never recognized the check number. I have screen shots off all of the rewards and credits I am owed, as well as the original receipt.

  Business Response

  Date: 04/29/2024

  We initially had a slow response to ********* due to high ticket volume and responded to her inital email, sent on March 25th, on April 15th, adding $150 account credit to make it right and reaching out to the business location directly to ensure there were not larger issues with the overall application and checks being able to be processed via inKind. We determined this to be a one off issue that she experienced and our team was not able to replicate it. 

  Since payment was taken outside of the inKind system, we are not able to issue a direct refund. I issued a refund for her today of her previously used and paid credit. That refund was in the amount of $146 (please note this will be sent over in several smaller refunds, due to the way we needed to process the refund. I sent over the refund receipt to her email of ****************************. I have included screenshots of the refunded charges in our system as well. 

• Initial Complaint

  Date:03/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a fraudulent charge of over 2k from their app. When I tried to contact them the email response back had nothing to do with the actual charges. Also the phone number didnt work to call and actually speak with anyone. I have to go through my bank to try and resolve it because theres absolutely no customer service available through them. Im also not the only one with recent issues.

  Business Response

  Date: 04/08/2024

  Hi *******, I wanted to reach out regarding the notice we received from your team, regarding one of our users, *****************************.

   

  We were in contact with ****** and issued her refund on 3/19 and connected with her via our support team on 3/21

   

  . I have included screenshots of the refund below, as well as the documentation of our team's interaction with her. 

   

  If there is anything else we can do to resolve this complaint, please let us know!