We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Delivery Service

Favor Delivery

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Reviews

This profile includes reviews for Favor Delivery's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Favor Delivery has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.12

    Average of 97 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Brandon S

      Date: 02/18/2025

      ******** company, always have missing items and still get charged for them!

    • Cindy G

      Date: 02/14/2025

      Ive never written a BBB review for a business before but avoid Favor at all costs. Every transaction will end up with your needing to deal with customer service and its the worst ever.

    • Jacqueline M

      Date: 01/28/2025

      01/22/2025 My Account Was Deactivated Because I Reached Out To Support. The Delivery Said $6 For 7 Items, They Loaded My Car With 29 Items Instead. I Reached Out To Support About My Issue To Bump Up My Pay Since The Customer Added On Additional 22 Items. NO ONE IN HISTORY Wouldve Took That Order Knowing It Was $6 For 29 Items. The Live Support Agent Told Me He Could Not Bump My Pay, He Stated I Either Cancel Or Take The Order. The Items Were Already Loaded In My Truck, Then If You Cancel A Order It Messes Up Your Rate, AGAIN I WOULD HAVE NEVER TOOK THE ORDER IN THE FIRST PLACE With All Those Additional Groceries For Little Pay. I Responded In Frustration And Said This Is BULL****, The Order Said Only 7 Items, Now 22 Additional Items Added On, You Should Pay A Boost. The Merchant Already Had The Items Loaded In My Truck After Live Support Even Told Me To YOU EITHER CANCEL IT OR TAKE IT All Of A Sudden My Account Is Permanently Deactivated For Freedom Of Speech. This Company Is Beyond Wrong. They Have You Running All Over The Cities For A Base Pay Of $2, Gas Prices Are Almost $3, If It Wasnt For Customers Tips, This Company Wouldve Been Screwed. Its Times They Have Me Drive ALLLLL The Way To A Merchant And Dont Even Pay You. Its Beyond Me. Im Speaking For ALLLLL Delivery Drivers, Its Not Right And To Deactivate Me Instead Of Finding A Better Solution Or Paying Me For My Hardwork And Services, Theyll Rather Just Let You Go. Im The Employee Thats Going To Speak Up, I Didn't Threaten Nobody Or Anything In That Nature, How Is The Decision Made Off Of FREEDOM OF SPEECH WHEN YOU KNOW THATS WRONG. I Had Two Options, Thats Either CANCEL THE ORDER OR TAKE IT. You Get Penalized For Canceling Orders, I Still Took The Order Because I Wanted And Needed My Job, Did Not Want To Mess Up My Cancellation Rate Because A Order Yall Added On To. THE WHOLE COMPANY NEED TO BE LOOKED INTO. Me And Other Drivers Even Agreed On This, Im NOT The Only One Who Feels This Way.

    • Kiannah M

      Date: 01/07/2025

      I had a HEB order and my favor runner Ms. ******* was great she was very understanding and I can tell she really care for the customers. I told her I could come help her she told me no even though I live on the 3rd floor with no elevator, but she didn't complain not a 1 time. She has a beautiful heart.

    • Margarita Y

      Date: 12/02/2024

      Makes you wait up to full hours only to where a majority of the drivers give up and order gets canceled.

    • Shewanna G

      Date: 11/30/2024

      I purchased three donuts from a store using Favor delivery. I understand that the price was higher than the 349 each. I agree to the 419 price that favor was charging for delivery. The charge of $45.67 for three donuts was the total price. I live 11 mi away from the store. I agree to pay ***** I did not agree to pay $45.67. I have spoken with everybody that I can speak to and they will not change the price. This delivery service is robbery. Of course I will be disputing this price however I believe everyone should know how this company operates. Do not use them! And their customer service leads a lot to be desired.

    • Diane C

      Date: 10/30/2024

      If I could rate a ZERO I would. My groceries were nit delivered to me. I text i wanted this order to be cacelled as I had no ***************************** been hours. Someone else receives my ************* was charged. I need my money back Immediately.

    • Jonathan W

      Date: 10/16/2024

      Took 3 hours to get a "30 min delivery " order.

    • Jacob B

      Date: 09/26/2024

      Favor delivery has the worst customer service experience I've ever had to slog through. They refuse to do anything other than text or email and their emails never find me well. I tried 5 different payment methods today through 2 different financial institutions. They declined payment on everything, insisted I content my financial institutions because the error was on my end and gave only canned responses. I reached out to the two different banks I used and verified that all of my cards are working and that I have no errors on my accounts. ********************** continues to refuse to take responsibility for this and either won't fix the error on the account or just doesn't want to accept payment if a gift card is being used for part of the payment. The customer service is trash, the gift cards don't work, and they won't fix the errors on their side. Instead they're happy to gaslight their customers and refuse responsibility. If there was a rating below zero I'd give that to them. I'm never using the company again and urger others to do the same.

    • Jim H

      Date: 09/06/2024

      This alleged "Texas-based" food delivery service was actually incorporated in the State of ********. They are part of HEB. Their food delivery service is mediocre at best. **************** is only available via text,. and it appears to be offshored. They once offered promotions for free delivery. These promotions recently became virtually non-existent. What free delivery the user now gets, is mostly for HEB products. As soon as HEB finally disclosed that they owned FAVOR, the service has gone downhill. I was a loyal FAVOR customer for over two years, but because of these recent changes, I will no longer be using this service.

    Favor Delivery is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.