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Business Profile

Digital Media

Sulekha US LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 4th 2025 we signed a marketing contract with Sulekha in which they promised that we will get a one on one marketing person that will contact us to make our profile. That profile will be approved by us to be posted for marketing. We never heard from any one from Sulekha, so we called to follow up. At this point they said ad is running but it was not correct according to our criteria or area. Also during this time they shared another account ********************** for us to approve. Which made us think of our privacy and how incompetent Sulekha and their employees were,. So we called them to cancel our account and refund us. Ive spoken with number of employees along with ****** numerous times he said theyll have finance call but no one called. When I followed up they said we wont give refund at this point I asked to speak to management Mr ******** and he said he will look into this and give me a call back. But as usual no one returned my call. I called Mr ******** and he said we cant refund you the money, I re-explained to him how Sulekha has been in competent regarding my account and I cant trust them with privacy of my account. Mr ******** kept arguing with me. And I never heard back so I send them a final email to refund my money or Ill be forced to report the company and take legal action. Ive not heard back from Sulekha since than. I think they promise too much to their clients to get their business, but dont follow thru with their customers needs. Its not ethical for ********************** to not deliver what is being promised esp when they take all the money upfront. Im sure they taking advantage of other customers like me. All Im requesting is my full refund ASAP

  • Initial Complaint

    Date:03/24/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a formal complaint against Sulekha LLC regarding a payment I made for training services that were never provided. On March 8, 2025, I paid $52 through the Sulekha website (Receipt #****-8634) for a training program offered by **********. I was assured that I could request a refund if I was not satisfied.However, despite multiple assurances from a representative named ****, the promised classes never took place. Initially, I was told the class would begin on March 10, 2025, and then again on March 12, 2025, but no class was ever held. I have attached a screenshot of Ajays message as proof of this misrepresentation.I have attempted to resolve this matter directly by emailing Sulekha LLC, but I have received no response. I also tried to call them today (March 24, 2025) but could not reach anyone. Given the failure to provide the service and the lack of communication, I am requesting a full refund of $52 as per the initial agreement.

  • Initial Complaint

    Date:11/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint regarding Sulekha US LLCs handling of a recent booking I made for the ***** ******** Live Event in ********** (Order #*******), initially scheduled for September 14, 2024. I purchased two silver tickets totaling $111.66. However, the event was later rescheduled to November 3, 2024, and I attempted to confirm this change with the organizer, as no further updates or confirmation were provided. Despite multiple attempts to contact the organizer by email and phone, I received no response. On November 2nd, I spoke briefly with the organizer, who assured me he would follow up within an hour but ultimately did not, and the event did not take place on the rescheduled date. I reached out to Sulekha US LLC to request a refund, given the lack of communication and failure to fulfill the event. Instead of addressing my concern, Sulekha advised me to contact the event organizers directly. This is unreasonable, as the organizers are entirely unresponsive, and the event was never held. I am seeking Sulekhas accountability in this matter, as I purchased the tickets through their platform. Sulekha should take responsibility for refunding the $111.66 I paid, given that the event was canceled without notice, and all attempts to obtain clarification were ignored. Please assist in resolving this issue, as I believe I am entitled to a full refund for an event that did not occur, and Sulekha has not provided adequate support or recourse. Thank you for your attention to this matter. **Complainants Contact Information:** Name: ******** ***** Email: *********************** Phone: ************

    Business Response

    Date: 12/06/2024

    Hi Sir,

    We are writing to inform you that we have processed the refund as requested. Please find the refund receipt attached.

  • Initial Complaint

    Date:09/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: 05-14-2024 Amount $: ******* File for refund in July as this show was cancelled by Sulekha in July 2024and moved to a future date in November 2024, as per their rules if they cancel the shows they promised the refund in 10 business days. It is more than 2 months and I have nor received my refund. I have repeatedly tried to reach ******* from their website by filing web form. There is no phone support and nobody picks up phone, even the call time is within their operation hours. The line is put down by automated wrongful message: call during business ******** will be a great help from BBB if you can pursue them to release my refund amount in full.Thanks for your help.

    Business Response

    Date: 09/12/2024

    Hi SIr,

    We have processed refund.

    Please find the attachment.

  • Initial Complaint

    Date:06/24/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought ticket for Badshah show but it was cancelled. Sulekha did not refund me the full amount and kept a hefty sum in the name of service charges to itself. Upon multiple contacts got no response or resolution from them.

    Business Response

    Date: 06/26/2024

    Dear ***********************,


    Thank you for reaching out regarding your concern about the service fee.


    We understand your frustration and appreciate your feedback. However, we would like to inform you that the service fee is non-refundable. This policy was clearly stated in the terms and conditions at the time of your ticket purchase.


    If you have any other questions or need further assistance, please feel free to contact us.


    Thank you for your understanding.

  • Initial Complaint

    Date:01/11/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have paid 200$ for the **** training advertised by **.sulekha.com. sulekha forwarded me a training program provided by Varo-IT. I paid $200 zelle but I never got a training or refund. sulekha and Varo-IT stopped taking my phone calls and email responses.

    Business Response

    Date: 01/22/2024

    Hi Sir,

    We have checked with ******** institute and they said they have processed refund.

     

    Customer Answer

    Date: 01/22/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *********************

  • Initial Complaint

    Date:10/25/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought an ********** for real estate business around 25th September 2023, and was unable to get any ads posted on their platform and was unable to reach their customer service via emails or phone calls, later their sales team called to sell even a better package , then denied and I explained by pain, they raised customer service call, yet they have not enabled me to post ads, So i have requested a refund but they denied saying its not refundable, now I end up paying $126 for nothing. its totally a scam.

    Business Response

    Date: 10/31/2023

    Hi Sir,

    We have processed refund to the customer and attached refund receipt.

    Customer Answer

    Date: 10/31/2023

    Complaint: 20781929

    I am rejecting this response because:, they still hold my data, some one searching for my name lands on their page with Sulekha's phone number, this is Identity theft, 

    and Why the refund was not given when had conversation with Sulekha's support team, why now? If folks don't have knowledge of this process they are at loot.

    Regards,

    *******************************

    Business Response

    Date: 10/31/2023

    Hi SIr,

    we have processed refund since the customer is not happy with service and also we have not keeping any contact details of the customers.

     

    Customer Answer

    Date: 11/07/2023

    Complaint: 20781929

    I am rejecting this response because:

     

    Raised a complaint about services charged that were not delivered and have my Information on their website pointing to their own phone number, without my permissions. The refund was given, and claimed that my information is deleted, but still see it on their site. ******************************************************************************

    Regards,

    *******************************

    Business Response

    Date: 11/13/2023

    Hi Sir,

    We have removed the contact details.

     

    Customer Answer

    Date: 11/15/2023

    Complaint: 20781929

    I am rejecting this response because: My information is still being advertised , pls dont make false claims

    attached a screen shot. Deleting should not re-surface, its damaging as the information is wrong.

    Regards,

    *******************************

    Business Response

    Date: 11/17/2023

    Hi Sir,

    We have removed the contact details.

    Please send me the *** to check.

    Customer Answer

    Date: 11/21/2023

    Complaint: 20781929

    I am rejecting this response because:

    Just googling my name along with Sulekha gives multiple pages of information one of them is below

    ***********************************************************************************************

    Regards,

    *******************************

    Business Response

    Date: 12/18/2023

    Hi Sir,

    We have removed the Ad.

    There won't be any details.

    Customer Answer

    Date: 12/18/2023

    Complaint: 20781929

    I am rejecting this response because:

    I found one more place, why don't you search internally and remove every where.
    *********************************************************************************************


    Regards,

    *******************************

  • Initial Complaint

    Date:10/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good Morning My name is ******* and I purchased 2 tickets for Garba on Friday 10/6/23 received only one confirmation email with 2 tickets but was double charged . so I contacted customer care they advised me to send and email . Can you please review information & please refund me for those charges below I have attached the statement from my bank . Please let me know how this can be resolved thanks have a nice day .

  • Initial Complaint

    Date:09/14/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    sulekha.com is collection buyer and seller inforamation by using my license on their website without my authorisation. they have put my info and their phone number. i requested them few months back to remove it. they said they will take it down. But it is still there as of today. I seek compesation from them.*****************************************************************************************************************************************'s%20agent%2C%20seller's%20agent%2C%*******%20time%20home above it link for proof.

    Business Response

    Date: 09/15/2023

    Hi Sir,

    We have removed the advertisement.

  • Initial Complaint

    Date:08/28/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Such a scam! Takes money with no direct leads for services. Worst customer service you can think of.

    Business Response

    Date: 09/01/2023

    Hi ***,

    we are not able to find the details, please provide more details of the customer so that we can look into it.

    Thank you.

Sulekha US LLC is NOT a BBB Accredited Business.

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