ComplaintsforGreen Mountain Energy

• Initial Complaint

  02/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a FINAL **** in the amount of $1,118.63 that is due on the 28th of February 2022. I have called several times to try and make a payment arrangement as I can not afford the one lump sum. I offered to make 3 payments of $375 to satisfy the **** and I was told no arrangements can be done. I was given a fake number to call, told I was going to be transferred to a supervisor and was disconnected, and also was told I could call 211 to see if they could help and even offered a payment plan at one point only to be told it was misinformation. I am not trying to withhold money from the company, as I am trying to work with them. I need a resolution without my credit being penalized.

  Business response

  02/22/2022

  Please see attached response. Thank you. 

• Initial Complaint

  01/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been a customer of ********************** since June of 2020. We have a series of solar pannels that we were providing energy to the grid in exchange for their service. Our contract stated a 1:1 price plan, where they paid us equivalent for each kilowatt we put into the grid and then we would pay for each kilowatt we used. It was always a negative amount that we didn't owe. Fast forward to June of 2021, they sent us a contract renewal. I signed it and returned it. Fast forward again to this month and I have been charged for three months for my energy consumption. I called customer service and this is there response - when I returned the contract I signed up for this plan (a plan mind you that does not buy my energy and I just agree to pay them). My complaint is - if it is a contract renewal, why wasn't my current plan listed as the renewal plan? Their response again - ma'am we sent you the energy specs. My complaint with them again was - if it is a renewal shouldn't my current contract be what I am renewing? I then asked them if I didn't agree with the contract because it was different, what was I supposed to do? Their response - you could have called. This appears to me to be a bait and switch, but I could be mistaken. However, I know that I am not mistaken that if I am renewing a contract that I should have been offered the same plan and not a different plan! I believe they switched the plan on purpose because they were not making money off of our account.

  Business response

  01/28/2022

  Please see attachments.

• Initial Complaint

  01/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am contacting y'all because i was offered a 60 month plan at 5 cents over a year ago. It seems like that plan NEVER went into effect , in fact, the price has been going up EVER since. I feel like every time I call in, I get NOTHING but rude and disrespectful people who just hang ** in my face. I called several times to cancel and get my refund so i can go to ANOTHER company that cares about their customers and was unsuccessful! I am fed up, i have been OVER PAYING for this s***** aervice for YEARS! Anytime i call in about an issue, i get disrespected. I have NEVER been help by ANYONE that i have talked to from your company. I need my money sent to my address on file, and i can take my business elsewhere!

  Business response

  01/26/2022

  Please see attached response. Thank you. 

  Customer response

  01/27/2022

  Complaint: 16475581

  
  

  I am rejecting this response because:

  They NEVER called me back! I accepted the 60-month plan and was NEVER set up on it! Their representatives are RUDE and disrespectful! I need my credit sent back to me since they are refusing to honor the 60 month at 5cent contract. I have a credit and i do not wish to do business with LIARS! They are refusing to honor the contract and now they are refusing to give me my crdit back on the account! They are trying to milk everdime.

  Regards,

  
  

  *************************

  Business response

  02/03/2022

  Please see attached response. Thank you. 

• Initial Complaint

  12/13/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have solar panels on my house. The company I got solar system from can monitor tthe panels just like me. We both have found that green mountain numbers don't match ours. I have called and proven to Green M. that there is a problem. They told me there is nothing wrong. And siad they will not check there gear to see. I was on phone for 1h plus. Then put on hold to be disconnected by a supervisor after he told me. No one else will speak to me on this matter or on how he was treating Me on the phone. I am waiting on my hard copies from my solar company to file lawsuit on green mountain. They could be doing this to everyone on there grid. This could be a Nationwide problem or scam they are running.

  Business response

  01/05/2022

  Please see attachment for response.

• Initial Complaint

  12/06/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  AN AGENT IN THE HEALTH AND HUMAN SERVICE DALLAS COUNTY MADE A MISTAKE WITH THE PLEDGE AMOUNT WHICH HAVE HIKED THE **** IN THE **** WHICH MY FAMILY DWELL DETRIMENTAL CAUSING THREE DISCONNECT NOTICES WITHIN A 30 DAY PERIOD.I WAS NOT NOTIFIED OF THIS UNTIL CONTACTING GREEN MOUNTAIN ENERGY.THE INCOME I HAVE WILL NOT SUFFICE A DEFERRED PAYMENT OR EXTENSION OR CERTAINLY NOT A FULL PAYMENT!!MY LAST PAYMENT WAS FOR 118$ AND HOW IS IT NOW 5 AND 6 HUNDRED DOLLARS'??THEY ARE THREATENING TO DISCONNECT BY 11:59 PM AND THIS IS VERY EMBARRASSING ESPECIALLY DURING A PANDEMIC AND IT SEEMS IT WAS PURPOSELY DONE IN RETALIATION FROM THIS STATE.THESE THINGS AFFECT CREDIT AND NO ONE IS TAKING RESPONSIBILITY WHICH IS VERY STRESSFUL. SO I GUESS WE HAVE TO GO TO A SHELTER AND I KNOW THE INFIDELS DONT CARE.***** IS IN CONTROL AND HE IS WHO I PUT MY FAITH AND TRUST IN.

  Business response

  12/20/2021

  Please see attachment for response.

• Initial Complaint

  12/03/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I got approached by a green mountain energy employee at the county fair 3 years ago, I was mislead by them telling me that my electric service amount would not change it was merely going to be proving cleaner energy to me. I just got off the phone with my electric company after what seemed like the 20th time speaking to them about why my energy **** was so expensive. I love in a rather small home and by no means should be paying anywhere close to what I have been paying. Finally the customer service rep at penelec came back on the phone and let me know that green mountain energy is my provider and instead of the 6.8 cents per kWh green mountain energy was charging almost 13 cents per kWh! This is NOT what was told to me at the beginning. After possibly THOUSANDS of dollars over paid during a pandemic none the less. They should be ashamed using predatory tactics to lure money out of people in lower income areas.

  Business response

  12/14/2021

  Green Mountain Energys Response to BBB Case # ********
  
  At Green Mountain Energy, we take complaints very seriously.  We always appreciate hearing from our customers and want to ensure their concerns are addressed. Please see below for a summary of our findings:
  
  Issue
  Ms. ********* complaint against Green Mountain Energy concerning the pricing of her account was received on December 7, 2021.
  
  History
  Green Mountain Energy has served ************************ supply account since September 2019.
  ******************** enrolled this account on August 24, 2019. As part of the enrollment, ******************** attested that she was authorized to make changes on the account and was presented with and accepted the Terms of Service, which contained all required terms of service and pricing terms, including that the electricity supply plan was for a 12 -month fixed price that continued on monthly variable pricing after the introductory period ended. The Terms of Service also expressly stated that Green Mountain Energy does not guarantee savings and that our monthly supply prices may be higher than the utilitys supply rates.
  ******************** was emailed the Terms of Service for the account on February 16, 2021, which further served to reiterate the terms of the plan she enrolled and that it was a 12-month Fixed price plan that continued on monthly variable pricing after the fixed period ends until cancelled.
  On December 3, 2021, Green Mountain Energy received an inbound cancelation from ******************* utility. The cancelation was processed immediately, and the account will end service with Green Mountain Energy on December 3, 2021, as determined by the local utility.
  
  It is worth noting, Green Mountain Energy sent multiple notifications each time that Ms. ********* price was changing in 2020 and 2021.
  
  
  Resolution
  Green Mountain Energy spoke to ******************* regarding this BBB Complaint on December 14, 2021 to address her concerns.  We spoke in depth about the notices sent about pricing and confirmed the service end date chosen by the utility. As a courtesy, we offered to send ******************** a check to resolve her concerns, to which she accepted and stated she was satisfied. We consider this matter closed.
  
  For any additional questions about this concern, please contact me at the number below. Im available Monday through Friday from 8 a.m. to 5 p.m.
  
  Victoria
  ************
  
  

• Initial Complaint

  11/19/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with Transunion, Equifax, and Experian. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The ************************* which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. 1. CONVERGENT OUTSOURCING bal. $1,347.00 Acct # ********

  Business response

  12/01/2021

  Please see attachment for response.

• Initial Complaint

  11/12/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  RECEIVED 3 DISCONNECT NOTICES WITHIN 30 DAYS. AN AGENCY IS MAKING PLEDGES ON THE ACCOUNT AND SOMEONE MADE A TERRIBLE MISTAKE.MY FAMILY IS LOW INCOME AND FIXED, WE ARE BEING DISPLACED AND THEY ARE TRYING TO ASK FOR ***** AND ARRANGEMENTS THAT WE CANNOT SUPPLY.I HAVE NOT USED THE AMOUNT OF ELECTRIC AS A MATTER OF FACT WE HAD A ZERO BALANCE FOR TWO MONTHS AND ALL OF ASUDDEN THE **** IS 1200$ DOLLARS?THESE SCAMMERS TAKE THE GRANT ***** AND POCKET IT SOME KIND OF WAY AND WE ARE IN A LIFE ALTERING PANDEMIC FOR GOD'S SAKE!

  Business response

  11/30/2021

  Please see attachment for response.

• Initial Complaint

  10/18/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I signed up with GME for electricity service in 2017 based on information from a solicitor that rates would be comparable to those with the utility. Unbeknownst to me, within a couple of months of sign-up, rates for electric supply became more than double the local utility rate, and this disparity became known to me only upon thorough review of the **** recently. I had no idea that I would be saving hundreds of dollars by using the regular utility. Monthly overpayments, especially during the summer months were as high as $50-60 per month during the summer months. Cancellation with GME took about a month to process as well. It is highly misleading for solicitors to explain that energy supply rates with GME are at all comparable to local utility rates.

  Business response

  10/26/2021

  Green Mountain Energys Response to BBB Case # ********
  
  At Green Mountain Energy, we take complaints very seriously.  We always appreciate hearing from our customers and want to ensure their concerns are addressed. Please see below for a summary of our findings:
  
  Issue
  Mr. Baliks complaint against Green Mountain Energy concerns the pricing of the account on October 21, 2021.
  
  History
  Green Mountain Energy has served ********************* supply account since November 2017.
  ************** enrolled his account and as part of the enrollment, ************** attested that he was authorized to make changes on the account and was presented with and accepted the Terms of Service, which contained all required terms of service and pricing terms, including that the electricity supply plan was for a three-month introductory price that continued on monthly variable pricing after the introductory period ended.
  ************** was emailed the Terms of Service for the account, which further served to reiterate the plan he enrolled in was a 3-month introductory price plan that remained variable after the introductory period ends until cancelled.
  On August 24, 2021, ************** called Green Mountain Energy to cancel his account.We processed the cancelation immediately and the account stopped service on September 23, 2021, as determined by the utility.
  
  
  Resolution
  Green Mountain Energy reached out to ************* regarding this BBB Case on October 21, 2021 to address his concerns.  We spoke about the pricing of his account and as a courtesy offered to send ************** a courtesy check to resolve his concerns. He accepted, and stated his concerns were resolved. We consider this matter closed.
  
  For any additional questions about this concern, please contact me at the number below. Im available Monday through Friday from 8 a.m. to 5 p.m.
  
  Victoria
  ************
  
  

• Initial Complaint

  10/08/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This electricity supplier sets up booths around the city luring in people with the promise of switching their energy to clean energy with no additional fees. They targeted me in the Best Buy at Union Square and told me that my **** would remain the same despite switching to their more environmentally conscious supplier. The first few bills I received through ConEdison were about what I would expect, but soon I noticed my electricity **** was skyrocketing. I thought I may be running my ** too much, so I ran an experiment and stopped using the ** all together. Yet somehow the next month, my electricity **** was even more expensive. I noticed Green Mountain Energy had been slowly upcharging me little by little until I couldnt even afford to turn on my **. My **** has doubled although my electric usage has been at an all time low. I called to cancel and they told me it may be another two billing cycles before it processes. This company is dishonest, and their business model is a scam.

  Business response

  10/29/2021

  Green Mountain Energys Response to BBB Case # ********
  
  At Green Mountain Energy, we take complaints very seriously.  We always appreciate hearing from our customers and want to ensure their concerns are addressed. Please see below for a summary of our findings:
  
  Issue
  ************** complaint against Green Mountain Energy concerning the pricing of his account was received on October 21, 2021.
  
  History
  Green Mountain Energy has served ************* electricity supply account since March 2021.
  Mr. **** enrolled his account on February 12,2021 and as part of the enrollment, Mr. **** attested that he was authorized to make changes on the account and was presented with and accepted the Terms of Service, which contained all required terms of service and pricing terms,including that the electricity supply plan was for a 12 -month fixed price that continued on monthly variable pricing after the introductory period ended. The Terms of Service also expressly stated that Green Mountain Energy does not guarantee savings and that our monthly supply prices may be higher than the utilitys supply rates.
  Mr. **** was emailed the Terms of Service for the account on February 15, 2021, which further served to reiterate the terms of the plan he enrolled and that it  was a 12-month Fixed price plan that continued on monthly variable pricing after the fixed period ends until cancelled.
  On July 2, 2021, Green Mountain Energy received an inbound cancelation from ************* utility. The cancelation was processed immediately, and the account will end service with Green Mountain Energy on November 2, 2021, as determined by the local utility.
  
  It is worth noting, ************** current supply price with Green Mountain Energy is lower than the local utility, the plan chosen by Mr. **** is fixed for 12 month the price with Green Mountain Energy has remained the same since he enrolled and will remain the same until the account ends service.
  
  
  Resolution
  Green Mountain Energy reached out to Mr.**** regarding this BBB Complaint on October 21, October 22, and October 25,2021 to address his concerns.  Unfortunately,we were unable to reach him and left voicemails for him to return our call.Should he return our call, we will work to resolve his concerns. Until then, we consider this matter closed.
  
  For any additional questions about this concern, please contact me at the number below. Im available Monday through Friday from 8 a.m. to 5 p.m.
  
  Victoria
  ************
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩