Event Ticket Sales
ONELIVE, LLCHeadquarters
This business is NOT BBB Accredited.
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Complaints
This profile includes complaints for ONELIVE, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/11/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 4/20/24 placed an order. With ************************* (OneLive) store. Was told that the order was delayed, because the "Jersey" was on backorder and would ship when available. Never heard back from them. Now they will not respond to any inquiries.Paid with PayPal Credit $154.30 on April 20, 2024 Ship to ********************* *************************************************************************************************************************** Transaction ID ***************** Seller info OneLive ************ *************************************** Invoice ID ***************** Purchase details ************************* My Way Art ***** $13.00 ********************************* ******************************** $35.00 ************************* 420 Baseball Jersey - Medium $80.00 Warranty Pro+ Package Protection - 2.99 USD $2.99 Amount $130.99 Shipping $12.10 Tax $11.21 Total $154.30Business Response
Date: 07/11/2024
Hi *****,
We sincerely apologize for any concern or inconvenience this situation may have caused you. We want to ensure that you have a positive experience shopping with the official ************************* Store. It is very important to us that you are served properly.
According to our customer support email interactions, we understand that your order was delayed. Our customer support representative offered to process a refund earlier today and you accepted this offer. A refund was later processed 30 minutes after your request.
You should have received a credit memo with the details of your refund as well as a response from our customer support team confirming the refund was processed.
If there is anything more I can do to help with questions or concerns, please do not hesitate to reach out to me either through the BBB or by e-mail.
Thank you for your support and allowing us to make this right for you.
*************************************************************Customer Answer
Date: 07/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************Initial Complaint
Date:12/26/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on 12/19 for two day shipping, paying $25.38 for this expedited shipping time. I have now sent 4 emails and also attempted to call without any response or confirmation that this item has shipped.Business Response
Date: 12/28/2023
Hello *******,
My name is ****** from One Live Media's Advanced Customer Support and I sincerely apologize for any inconvenience.
As stated in the email message that we sent to you on Tuesday when our *********************** returned after the Christmas holiday break, your order was still in awaiting shipment due to a temporary inventory issue. Your order was expected to be shipped once we received more inventory.
That being said, we did receive your cancellation request earlier this morning (December 28), so we have processed your requested full refund back to your original payment method.
Youll receive a credit memo via email with the details of the refund. Upon receiving the credit notification, please allow up to 10 Business days for the refund to be reflected on your payment method, which depends on your bank or credit company.
Once again, I apologize for any inconvenience or frustration you have experienced. If there is anything more I can do to help with questions or concerns, please do not hesitate to reach out to me either through the BBB or by e-mail.
Thank you for your support and allowing us to make this right for you,
*************************************************************Initial Complaint
Date:07/20/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They told my bank they gave me tickets. So my charge was validated to bank. They lied to bank. Then they wrote me and said they canceled my tickets. But I asked for refund and told me to go to bank. The bank they lied to and said they gave me the tickets - neatly $1,000. They then told my bank it was valid again! After they out in writing they canceled the tickets. PROVIDED TGEM THEIR EMAIL OF CANCELLATION. They are creating this circle of confusion and deceit to keep my money without providing tickets. I contacted them 4 times and copied an attorney to get a response. I showed them their email proving they didn't give tickets but charged me anyway. It's a scam, in my opinion. The ticketing model I observed is ticket scalping and charging for things they do not give you. . And its ************************* 4th of July celebrationBusiness Response
Date: 07/24/2023
Hello *******,
I apologize for any confusion this may have caused.
When the chargeback was opened as product not received we submitted evidence to the bank showing that there was no product to be received at the time.
The tickets were scheduled to be emailed to you the week prior to the event date, this was stated on your receipt when the purchase was made. Due to the dispute, no tickets were sent to you. Our VIP department shared the link for you to purchase new tickets as a courtesy since your original ticket purchase was disputed.
As previously stated in an email to you from our VIP department, when a chargeback is opened the funds are held until the chargeback is resolved. Although the chargeback showed as resolved on your end, it was not yet processed on our payment gateway.
The chargeback was resolved over the weekend and our VIP support team processed a refund back to your payment method.
We are only able to process a refund for the amount of money paid. We would not be able to refund any additional amount other than what was paid to us.
Once again, I apologize for any inconvenience or frustration you have experienced. If there is anything more I can do to help with questions or concerns, please do not hesitate to reach out to me either through the BBB or by email.
Thank you for your support and allowing us to make this right for you,
*************************************************************Initial Complaint
Date:07/01/2022
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 11, 2021 and on November 10, 2021 I place orders with OneLive Media who at that time was running the online web store for KISSONLINE.COM. (Order #'s *********************** These orders contained some pre-order merchandise & some current merchandise, the current merchandise shipped & I received them. The pre-order merchandise was to be shipped to me when they were produced. Since then the pre-order merchandise has been produced and has shipped to other customers but I have not received mine. I have contacted OneLive Media many times and have been told that they are no longer running the KISSONLINE.com webstore and they can not tell me what is going on with my orders. They say they are working with the current company who took over from them, Epic Rights; but have no updates for me and to be patient. I have contacted the current company, Epic Rights, and they have told me they have nothing to do with these orders from last year and I have to contact OneLive Media. I have had several back and forth emails with OneLive Media with no answers and now they do not return any emails to me. They never answer their phones either. All I want is my merchandise.Business Response
Date: 07/06/2022
Hello *****,
We sincerely apologize for any inconvenience. We were working with management to get this order shipped.
Your order has now been shipped and we'll process a refund for one(1) Music From ***************** Edition Picture Disc.
Please use the below tracking link for the remainder of your order. -
https://www.ups.com/WebTracking?loc=en_US&requester=ST&trackNums=1Z0504WW0397753092/trackdetails
Once this refund has been processed, youll receive a notification email with the details of the refund transaction. At that time, please allow up to five (5) business days for the refund to be reflected on your payment method. Please allow up to five (5) business days for the refund to be reflected on your payment method.
We would also like to offer you a 20% discount code to use on a future purchase:
KISS22-kg2xcw
If you have any other questions, please feel free to contact us.
*************************************************************
ONELIVE, LLC is NOT a BBB Accredited Business.
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